CMAA Chapter 7 Exam Questions &
Answers (Grade A+)
most medical offices today use a manual system for scheduling
appointments -
correct answer ✅false
a computerized system can easily identify when a patient's next
appointment Is scheduled -
correct answer ✅true
offices with computerized appointment systems often are more
productive than are offices with manual systems -
correct answer ✅true
if the office computers are down the medical administrative
assistant should tell callers to call back in a few hours -
correct answer ✅false
appointment book entries in a manual system should be made in
black ink to allow the schedule to photocopy well -
correct answer ✅false
, CMAA Chapter 7 Exam Questions &
Answers (Grade A+)
computerize systems serve patients more quickly than manual
systems -
correct answer ✅true
the more complicated a patients presenting problem is, the less
time is required for the appointment -
correct answer ✅false
primary care providers usually will require short intervals, such as
10-15 min intervals, for appointments -
correct answer ✅true
a double booked appointment is a appointment that is scheduled in
two different appointment books -
correct answer ✅false
it is acceptable to leave a reminder for a patients appointment with
the patients spouse -
correct answer ✅false
Answers (Grade A+)
most medical offices today use a manual system for scheduling
appointments -
correct answer ✅false
a computerized system can easily identify when a patient's next
appointment Is scheduled -
correct answer ✅true
offices with computerized appointment systems often are more
productive than are offices with manual systems -
correct answer ✅true
if the office computers are down the medical administrative
assistant should tell callers to call back in a few hours -
correct answer ✅false
appointment book entries in a manual system should be made in
black ink to allow the schedule to photocopy well -
correct answer ✅false
, CMAA Chapter 7 Exam Questions &
Answers (Grade A+)
computerize systems serve patients more quickly than manual
systems -
correct answer ✅true
the more complicated a patients presenting problem is, the less
time is required for the appointment -
correct answer ✅false
primary care providers usually will require short intervals, such as
10-15 min intervals, for appointments -
correct answer ✅true
a double booked appointment is a appointment that is scheduled in
two different appointment books -
correct answer ✅false
it is acceptable to leave a reminder for a patients appointment with
the patients spouse -
correct answer ✅false
