BJU OCP Comm410 Test 1 with all Correct & 100%
Verified Answers |Latest Version |Already Graded A+
According to your textbook, the KEYS process is designed to... ✔Correct Answer-enhance your
ability to assess and improve communication skills.
Senders ______ messages, while receivers of messages are left to _______ them. ✔Correct
Answer-encode; decode
At Robin's new company, Robin is asked to sign an agreement that pledges that he will follow
safety guidelines, promote teamwork within his team, and do his job with integrity. What does
this document support? ✔Correct Answer-organizational values
Blythe's supervisory routinely holds their team meetings at 4 p.m. on a Friday. Blythe finds it
difficult to pay attention because by that time she is starting to mentally prepare for the
demands of her weekend. What kind of noise is affecting Blythe's ability to pay attention?
✔Correct Answer-internal noise
During his summer job, Devon's coworkers fail to correct discrepancies between actual hours
worked and reported hours worked. The extra pay helps Devon's coworkers provide for their
families, but as a result the store owner is considering letting go seasonal workers like Devon to
cut back expenses. Devon doesn't want to report on his coworkers, but he needs this job to pay
for college. Which concept does Devon's situation best illustrate? ✔Correct Answer-ethical
dilemma
You cannot not communicate, because message have both verbal and nonverbal components.
✔Correct Answer-true
Since the distinction between sender and receiver is mostly arbitrary, the terms "feedback" and
"message" are interchangeable. ✔Correct Answer-true
Because technology allows us to connect with people across the globe, present-day American
workers are automatically well prepared to communicate effectively with workers from other
cultural contexts. ✔Correct Answer-false
The context of communication impacts how you develop your message and what information
you include and exclude. ✔Correct Answer-True
Nonverbal communication serves all the following purposes except.... ✔Correct Answer-all of
the above (present one's personality, expressing emotion, accompanying verbal
communication)
, John is giving a presentation at his office. During his speech, John wants to communicate his
passion for his team's project and his excitement for their progress. Which would be best for
John to utilize ✔Correct Answer-vocalics
Stacy is studying in the library at her school when a stranger comes up and moves her backpack
to take the seat next to her. Stacy becomes uncomfortable and moves to another table. This is a
violation of which of the following> ✔Correct Answer-proxemics
While shawn is talking to a colleague about firings in the department, he notices his coworker
frequently wringing her hands and fidgeting, so he changes the subject. Shawn's colleague is
displaying which of the following aspects of nonverbal communication? ✔Correct Answer-
adapters
Judy notices her coworkers slouching in their chairs when they are in meetings. Her coworkers
are communication through which type of behavior? ✔Correct Answer-kinesics
Bekah calmly nods along with her coworkers as their supervisor explains significant changes to
one of her key work projects. Inwardly, Bekah is surprised by this brand-new information that
will completely change the nature of her job. Which of the following best describes Bekah's
meeting behavior? ✔Correct Answer-masking
Regulative rules define what communication means by prompting us to count certain kinds of
communication/ ✔Correct Answer-false
Head-nodding is an example of a constitutive rule which informs the person speaking that the
person listening is truly listening ✔Correct Answer-true
Vocalics can reveal your emotions and can also project your level of confidence and knowledge
✔Correct Answer-true
While presenting in his business class, Derrick incorporates numerous slides with graphs, text,
and more. The longer he speaks, the more he notices people scrolling on their laptops and
phones and looking stiff and disinterested. Their reaction is most likely due to which of the
following? ✔Correct Answer-Message overload
Audrey has a difficult time understanding her supervisor's instructions. She often feels like she is
not grasping the main goal or missing key details. Audrey is most likely experiencing which of
the following? ✔Correct Answer-receiver apprehension
After talking to his supervisor, Clayton likes to review the message and evaluate what was really
being said. Clayton is engaging in which of the following? ✔Correct Answer-critical listening
When attending an employee orientation, what type of listening would be best for acquiring
knowledge? ✔Correct Answer-informational listening
Verified Answers |Latest Version |Already Graded A+
According to your textbook, the KEYS process is designed to... ✔Correct Answer-enhance your
ability to assess and improve communication skills.
Senders ______ messages, while receivers of messages are left to _______ them. ✔Correct
Answer-encode; decode
At Robin's new company, Robin is asked to sign an agreement that pledges that he will follow
safety guidelines, promote teamwork within his team, and do his job with integrity. What does
this document support? ✔Correct Answer-organizational values
Blythe's supervisory routinely holds their team meetings at 4 p.m. on a Friday. Blythe finds it
difficult to pay attention because by that time she is starting to mentally prepare for the
demands of her weekend. What kind of noise is affecting Blythe's ability to pay attention?
✔Correct Answer-internal noise
During his summer job, Devon's coworkers fail to correct discrepancies between actual hours
worked and reported hours worked. The extra pay helps Devon's coworkers provide for their
families, but as a result the store owner is considering letting go seasonal workers like Devon to
cut back expenses. Devon doesn't want to report on his coworkers, but he needs this job to pay
for college. Which concept does Devon's situation best illustrate? ✔Correct Answer-ethical
dilemma
You cannot not communicate, because message have both verbal and nonverbal components.
✔Correct Answer-true
Since the distinction between sender and receiver is mostly arbitrary, the terms "feedback" and
"message" are interchangeable. ✔Correct Answer-true
Because technology allows us to connect with people across the globe, present-day American
workers are automatically well prepared to communicate effectively with workers from other
cultural contexts. ✔Correct Answer-false
The context of communication impacts how you develop your message and what information
you include and exclude. ✔Correct Answer-True
Nonverbal communication serves all the following purposes except.... ✔Correct Answer-all of
the above (present one's personality, expressing emotion, accompanying verbal
communication)
, John is giving a presentation at his office. During his speech, John wants to communicate his
passion for his team's project and his excitement for their progress. Which would be best for
John to utilize ✔Correct Answer-vocalics
Stacy is studying in the library at her school when a stranger comes up and moves her backpack
to take the seat next to her. Stacy becomes uncomfortable and moves to another table. This is a
violation of which of the following> ✔Correct Answer-proxemics
While shawn is talking to a colleague about firings in the department, he notices his coworker
frequently wringing her hands and fidgeting, so he changes the subject. Shawn's colleague is
displaying which of the following aspects of nonverbal communication? ✔Correct Answer-
adapters
Judy notices her coworkers slouching in their chairs when they are in meetings. Her coworkers
are communication through which type of behavior? ✔Correct Answer-kinesics
Bekah calmly nods along with her coworkers as their supervisor explains significant changes to
one of her key work projects. Inwardly, Bekah is surprised by this brand-new information that
will completely change the nature of her job. Which of the following best describes Bekah's
meeting behavior? ✔Correct Answer-masking
Regulative rules define what communication means by prompting us to count certain kinds of
communication/ ✔Correct Answer-false
Head-nodding is an example of a constitutive rule which informs the person speaking that the
person listening is truly listening ✔Correct Answer-true
Vocalics can reveal your emotions and can also project your level of confidence and knowledge
✔Correct Answer-true
While presenting in his business class, Derrick incorporates numerous slides with graphs, text,
and more. The longer he speaks, the more he notices people scrolling on their laptops and
phones and looking stiff and disinterested. Their reaction is most likely due to which of the
following? ✔Correct Answer-Message overload
Audrey has a difficult time understanding her supervisor's instructions. She often feels like she is
not grasping the main goal or missing key details. Audrey is most likely experiencing which of
the following? ✔Correct Answer-receiver apprehension
After talking to his supervisor, Clayton likes to review the message and evaluate what was really
being said. Clayton is engaging in which of the following? ✔Correct Answer-critical listening
When attending an employee orientation, what type of listening would be best for acquiring
knowledge? ✔Correct Answer-informational listening
