BJU OCP Final Exam with all Correct & 100% Verified
Answers |Actual Complete Update |Already Graded A+
(Just Released)
What is Emotional intelligence and social intelligence? ✔Correct Answer-The ability and skills
on interacting well with others
What is workplace dignity? ✔Correct Answer-a person's ability to gain of sense of self-respect
and be treated respectfully by others at work
What is organizational climate? ✔Correct Answer-the underlying nature or relationships in a
work group
How should praise be given? ✔Correct Answer-Promptly, specifically, due to progress and not
just perfection, intermittently, sincerely, and relaying it to others
What is "I" language? ✔Correct Answer-Descriptive statements that focus on the speaker
instead of judging the other person.
What are problem-oriented messages? ✔Correct Answer-Messages aimed at solving both
persons' involved needs.
Is manipulation ever a good idea when an issue is involved? ✔Correct Answer-No, it is
important to be honest and not manipulate
What will trigger a defensive reaction? ✔Correct Answer-Indifference. It is important to show
concern for others.
How can you demonstrate an attitude of equality? ✔Correct Answer-By maintaining respect
for the other person. Ex: "Can you please get me the files?"
What is one of the most important things to do when dealing with issues? ✔Correct Answer-
Keeping an open mind.
How can you make sure you have the best person giving criticism? ✔Correct Answer-By
choosing the most credible critic and making sure the criticism is appropriate to the critic's role.
How can you best shape the message of criticism? ✔Correct Answer-Making sure the criticism
is accurate, limited to one topic, defined clearly, acknowledging the positives, and showing the
benefit to the recipient.
, How can you best deliver criticism? ✔Correct Answer-Deliver the feedback privately, allow
enough time, avoid sounding and looking judgmental, listening to the other person, and
remaining calm and professional.
What is incivility? ✔Correct Answer-exchange of seemingly inconsequential words and deeds
that violate conventional standards of workplace conduct
How is bullying defined? ✔Correct Answer-malicious, ongoing, damaging
What are different types of bullying? ✔Correct Answer-Aggression, Criticism, Deviousness,
and Gatekeeping
What are some strategies of dealing with bullying? ✔Correct Answer-Negotiate with the
offender, Appeal to a third party, Back off, and reframe your thinking
What is sexual harassment and steps to dealing with it? ✔Correct Answer-Consider dismissing
the incident if unintentional - non-harmful, Keep a record for possible future action, Write a
personal letter to harasser, Ask a trusted third party to intervene, Use company channels, File a
legal complaint
How is aggression defined? ✔Correct Answer-Controlling through fear and intimidation, using
aggressive language, making threats, and sometimes even throwing objects.
How is criticism defined? ✔Correct Answer-Nit-picking that destroys the target's confidence
and competence by making unreasonable demands for work, such as impossible deadlines and
expectations of perfection
How is deviousness defined? ✔Correct Answer-Exhibiting passive-aggressive, dishonest, and
indirect behavior. Sabotaging the victim behind his or her back.
How is gatekeeping defined? ✔Correct Answer-Controlling the resources needed to succeed,
including money, staffing, and time.
What might conflicts be about? ✔Correct Answer-topics at hand, the process, relational
issues, or ego/identity issues
What are the different approaches to dealing with conflict? ✔Correct Answer-Avoiding,
accommodating, competing, collaborating, and compromising
What are the different ways to reach a negotiation? ✔Correct Answer-Win-lose, lose-lose,
and win-win
Answers |Actual Complete Update |Already Graded A+
(Just Released)
What is Emotional intelligence and social intelligence? ✔Correct Answer-The ability and skills
on interacting well with others
What is workplace dignity? ✔Correct Answer-a person's ability to gain of sense of self-respect
and be treated respectfully by others at work
What is organizational climate? ✔Correct Answer-the underlying nature or relationships in a
work group
How should praise be given? ✔Correct Answer-Promptly, specifically, due to progress and not
just perfection, intermittently, sincerely, and relaying it to others
What is "I" language? ✔Correct Answer-Descriptive statements that focus on the speaker
instead of judging the other person.
What are problem-oriented messages? ✔Correct Answer-Messages aimed at solving both
persons' involved needs.
Is manipulation ever a good idea when an issue is involved? ✔Correct Answer-No, it is
important to be honest and not manipulate
What will trigger a defensive reaction? ✔Correct Answer-Indifference. It is important to show
concern for others.
How can you demonstrate an attitude of equality? ✔Correct Answer-By maintaining respect
for the other person. Ex: "Can you please get me the files?"
What is one of the most important things to do when dealing with issues? ✔Correct Answer-
Keeping an open mind.
How can you make sure you have the best person giving criticism? ✔Correct Answer-By
choosing the most credible critic and making sure the criticism is appropriate to the critic's role.
How can you best shape the message of criticism? ✔Correct Answer-Making sure the criticism
is accurate, limited to one topic, defined clearly, acknowledging the positives, and showing the
benefit to the recipient.
, How can you best deliver criticism? ✔Correct Answer-Deliver the feedback privately, allow
enough time, avoid sounding and looking judgmental, listening to the other person, and
remaining calm and professional.
What is incivility? ✔Correct Answer-exchange of seemingly inconsequential words and deeds
that violate conventional standards of workplace conduct
How is bullying defined? ✔Correct Answer-malicious, ongoing, damaging
What are different types of bullying? ✔Correct Answer-Aggression, Criticism, Deviousness,
and Gatekeeping
What are some strategies of dealing with bullying? ✔Correct Answer-Negotiate with the
offender, Appeal to a third party, Back off, and reframe your thinking
What is sexual harassment and steps to dealing with it? ✔Correct Answer-Consider dismissing
the incident if unintentional - non-harmful, Keep a record for possible future action, Write a
personal letter to harasser, Ask a trusted third party to intervene, Use company channels, File a
legal complaint
How is aggression defined? ✔Correct Answer-Controlling through fear and intimidation, using
aggressive language, making threats, and sometimes even throwing objects.
How is criticism defined? ✔Correct Answer-Nit-picking that destroys the target's confidence
and competence by making unreasonable demands for work, such as impossible deadlines and
expectations of perfection
How is deviousness defined? ✔Correct Answer-Exhibiting passive-aggressive, dishonest, and
indirect behavior. Sabotaging the victim behind his or her back.
How is gatekeeping defined? ✔Correct Answer-Controlling the resources needed to succeed,
including money, staffing, and time.
What might conflicts be about? ✔Correct Answer-topics at hand, the process, relational
issues, or ego/identity issues
What are the different approaches to dealing with conflict? ✔Correct Answer-Avoiding,
accommodating, competing, collaborating, and compromising
What are the different ways to reach a negotiation? ✔Correct Answer-Win-lose, lose-lose,
and win-win
