SCTExfTest
UnderxfwhichxfOSIxflayerxfwouldxflackxfofxfadequatexfRFxfsignalxflevelxffall?xf-
xfcorrectxfanswer✔ ✔ physical
Whatxfisxfwhole-
homexfcertification,xfandxfwhyxfisxfincreasinglyxfbeingxfused?xf-
xfcorrectxfanswer✔ ✔
Usedxftoxfcertifyxfanxfentirexfhomexfforxfallxfbroadbandxfservicesxfsoxfthatxfth
exfcustomersxfcanxfaddxfnewxfservicesxflaterxfwithoutxfaxfreturnxfvisit.
WhichxfOSIxflayerxfisxfthexfmostxfimportantxfforxfcablexfinstallersxftoxfcheckxf1
st?xf-xfcorrectxfanswer✔ ✔ Physical
UnderxfwhichxfOSIxflayerxfwouldxfaxfDOCSISxfMACxfconfigurationxferrorxffa
ll?xf-xfcorrectxfanswer✔ ✔ DataxfLink
UnderxfwhichxfOSIxflayerxfwouldxfanxfIPv6xfaddressxffall?xf-xfcorrectxfanswer
✔ ✔ Network
TruexforxfFalse:xfifxfthexfCustomerxfisxfexperiencingxftroublexfwithxftelephonexf
service,xfandxfinternetxffunctionalityxfonxfthexfsamexfeMTA,xfthexfproblemxfisxf
likelyxfinxfthexfheadendxforxfcustomer'sxftelephonexfwiringxfand/xforxftelephon
es.xf-xfcorrectxfanswer✔ ✔ False
,TruexforxfFalse:xfwhenxftroubleshootingxfHSDxfservicexfproblems,xfitxfisxfaxfgo
odxfideaxftoxf1stxfisolatexfthexfproblemxftoxfeitherxfcablexfmodem/xfoutletxforxfcxx
fcomputer,xfbyxfseeingxfifxfuxfcanxfaccessxfthexfinternetxfusingxfyourxflaptop/tab
letxfcomputerxfwhenxfconnectedxftoxfcablexfmodem.xf-xfcorrectxfanswer✔ ✔
True
Whatxfisxfthexffinalxfstepxfinxftroubleshootingxfprocess?xf-xfcorrectxfanswer✔
✔ Confirm
TruexforxfFalse:xfAlwaysxfspeakxftoxfthexfCxxfusingxftechnicalxfwords.xfThisxfhe
lpsxffeelxfcomfortablexfwithxfyourxftechnicalxfskillsxfandxfabilityxftoxffixxfthexfpr
oblemxf-xfcorrectxfanswer✔ ✔ False
Youxfarexftroubleshootingxfaxfproblemxfatxfhomexfwithxfaxflotxfofxfconnections.
xfAfterxfcheckingxfthexfCPExflevel,xfyouxfcheckxfthexflevelsxfatxfthexfinputxfofxfth
exfrooterxfsplitter.xfWhatxfstepxfinxfthexftroubleshootingxfprocessxfarexfyouxfper
forming?xf-xfcorrectxfanswer✔ ✔ DividexfandxfConquer.
Whatxftypexfofxffilterxfpassesxfallxfthexfsignalsxfbelowxfaxfcertainxffrequencyxfw
hilexfblockingxfallxfsignalsxfabovexfthatxffrequency?xf-xfcorrectxfanswer✔ ✔
Lowxfpassxffilter
, IPCONFIGxfandxfIFCONFIGxfarexfoperatingxfsystemsxfutilitiesxfdetermining
xfwhatxfIPxfparametersxfonxfaxfcomputer?xf-xfcorrectxfanswer✔ ✔
ThexfIPxfaddressxfandxfsubnetxfhost;andxfIPxfaddressxfofxfdefaultxfgateway.
WhatxfisxfthexfUtilityxfcalledxfthatxfverifiesxfconnectionsxftoxfremotexfcompute
rsxfusingxfICMPxfechoxfpackets?xf-xfcorrectxfanswer✔ ✔ Ping
WhatxfcommonxfproblemsxforxfissuesxfcanxfhappenxfwithxfHSDxfservice?xf(Ch
osexfallxfthatxfapply)xf-xfcorrectxfanswer✔ ✔ *High-
passxffiltersxfinstalledxfatxfTap
*xfWiFixfconnectionsxfnoxfusingxfcorrectxfpasswordxf
*xfFaultyxfEthernetxfconnectionxffromxfModemxftoxfRouter
Inxforderxftoxfeliminatexfthexfpossibilityxfofxfhomexftelephonexfunitsxfbeingxfthe
xfsourcexfofxfaxftelephonexfservicexfissue,xfwhatxfpiecexfofxftestxfequipment xfsho
uldxfinstallerxfuse?xf-xfcorrectxfanswer✔ ✔ buttxfset
Oncexfyouxfverifyxfthatxfyouxfcanxfmakexfandxfreceivexfcallsxfthoroughxfthexfe
MTAxfusingxfyourxftestxfequipment,xfanyxfproblemsxfthexfcustomerxfhasxfmaki
ngxfcallsxfarexfmostxflikelyxfcausedxfbyxfwhat?xf-xfcorrectxfanswer✔ ✔
Axfjackxfwithxfloose,xfwet,xfdirtyxforxfpoorxfconnectionsxftipxfandxfringxfpolari
tyxfreversed.
UnderxfwhichxfOSIxflayerxfwouldxflackxfofxfadequatexfRFxfsignalxflevelxffall?xf-
xfcorrectxfanswer✔ ✔ physical
Whatxfisxfwhole-
homexfcertification,xfandxfwhyxfisxfincreasinglyxfbeingxfused?xf-
xfcorrectxfanswer✔ ✔
Usedxftoxfcertifyxfanxfentirexfhomexfforxfallxfbroadbandxfservicesxfsoxfthatxfth
exfcustomersxfcanxfaddxfnewxfservicesxflaterxfwithoutxfaxfreturnxfvisit.
WhichxfOSIxflayerxfisxfthexfmostxfimportantxfforxfcablexfinstallersxftoxfcheckxf1
st?xf-xfcorrectxfanswer✔ ✔ Physical
UnderxfwhichxfOSIxflayerxfwouldxfaxfDOCSISxfMACxfconfigurationxferrorxffa
ll?xf-xfcorrectxfanswer✔ ✔ DataxfLink
UnderxfwhichxfOSIxflayerxfwouldxfanxfIPv6xfaddressxffall?xf-xfcorrectxfanswer
✔ ✔ Network
TruexforxfFalse:xfifxfthexfCustomerxfisxfexperiencingxftroublexfwithxftelephonexf
service,xfandxfinternetxffunctionalityxfonxfthexfsamexfeMTA,xfthexfproblemxfisxf
likelyxfinxfthexfheadendxforxfcustomer'sxftelephonexfwiringxfand/xforxftelephon
es.xf-xfcorrectxfanswer✔ ✔ False
,TruexforxfFalse:xfwhenxftroubleshootingxfHSDxfservicexfproblems,xfitxfisxfaxfgo
odxfideaxftoxf1stxfisolatexfthexfproblemxftoxfeitherxfcablexfmodem/xfoutletxforxfcxx
fcomputer,xfbyxfseeingxfifxfuxfcanxfaccessxfthexfinternetxfusingxfyourxflaptop/tab
letxfcomputerxfwhenxfconnectedxftoxfcablexfmodem.xf-xfcorrectxfanswer✔ ✔
True
Whatxfisxfthexffinalxfstepxfinxftroubleshootingxfprocess?xf-xfcorrectxfanswer✔
✔ Confirm
TruexforxfFalse:xfAlwaysxfspeakxftoxfthexfCxxfusingxftechnicalxfwords.xfThisxfhe
lpsxffeelxfcomfortablexfwithxfyourxftechnicalxfskillsxfandxfabilityxftoxffixxfthexfpr
oblemxf-xfcorrectxfanswer✔ ✔ False
Youxfarexftroubleshootingxfaxfproblemxfatxfhomexfwithxfaxflotxfofxfconnections.
xfAfterxfcheckingxfthexfCPExflevel,xfyouxfcheckxfthexflevelsxfatxfthexfinputxfofxfth
exfrooterxfsplitter.xfWhatxfstepxfinxfthexftroubleshootingxfprocessxfarexfyouxfper
forming?xf-xfcorrectxfanswer✔ ✔ DividexfandxfConquer.
Whatxftypexfofxffilterxfpassesxfallxfthexfsignalsxfbelowxfaxfcertainxffrequencyxfw
hilexfblockingxfallxfsignalsxfabovexfthatxffrequency?xf-xfcorrectxfanswer✔ ✔
Lowxfpassxffilter
, IPCONFIGxfandxfIFCONFIGxfarexfoperatingxfsystemsxfutilitiesxfdetermining
xfwhatxfIPxfparametersxfonxfaxfcomputer?xf-xfcorrectxfanswer✔ ✔
ThexfIPxfaddressxfandxfsubnetxfhost;andxfIPxfaddressxfofxfdefaultxfgateway.
WhatxfisxfthexfUtilityxfcalledxfthatxfverifiesxfconnectionsxftoxfremotexfcompute
rsxfusingxfICMPxfechoxfpackets?xf-xfcorrectxfanswer✔ ✔ Ping
WhatxfcommonxfproblemsxforxfissuesxfcanxfhappenxfwithxfHSDxfservice?xf(Ch
osexfallxfthatxfapply)xf-xfcorrectxfanswer✔ ✔ *High-
passxffiltersxfinstalledxfatxfTap
*xfWiFixfconnectionsxfnoxfusingxfcorrectxfpasswordxf
*xfFaultyxfEthernetxfconnectionxffromxfModemxftoxfRouter
Inxforderxftoxfeliminatexfthexfpossibilityxfofxfhomexftelephonexfunitsxfbeingxfthe
xfsourcexfofxfaxftelephonexfservicexfissue,xfwhatxfpiecexfofxftestxfequipment xfsho
uldxfinstallerxfuse?xf-xfcorrectxfanswer✔ ✔ buttxfset
Oncexfyouxfverifyxfthatxfyouxfcanxfmakexfandxfreceivexfcallsxfthoroughxfthexfe
MTAxfusingxfyourxftestxfequipment,xfanyxfproblemsxfthexfcustomerxfhasxfmaki
ngxfcallsxfarexfmostxflikelyxfcausedxfbyxfwhat?xf-xfcorrectxfanswer✔ ✔
Axfjackxfwithxfloose,xfwet,xfdirtyxforxfpoorxfconnectionsxftipxfandxfringxfpolari
tyxfreversed.
