COMMUNICATION IN NURSING BY JULIA
BALZER FINAL PAPER SOLVED QUESTIONS
WITH COMPLETE ANSWERS
◉ Example of inconsistency.
Answer: Patient denies pain but patient is grimacing
◉ Assertive Communication.
Answer: Interaction that takes into account the feelings and needs of
the patient, yet honors the nurse's rights as an individual
◉ Example of assertive communication.
Answer: When declining leadership assignment, appropriate
response is 'I decline the opportunity this time'.
◉ Aggressive Communication.
Answer: Interacting with another in an overpowering and forceful
manner to meet one's own needs at the expense of others.
◉ Unassertive Communication.
Answer: Sacrifices the nurse's legitimate personal rights to meet the
needs of the patient at the expense of feeling resentful
, ◉ Listening.
Answer: Most effective method but also most difficult; use
intermittent eye contact for 2 to 6 seconds during interaction helps
involve the other person and indicates continuous focused attention.
◉ Silence.
Answer: Frequently underused; useful tool when a patient is faced
with a difficult situation or decision.
◉ Touch.
Answer: Must be used with great discretion to fit into sociocultural
norms and guidelines; holding hand of a patient who does not speak
English during a procedure is more effective than trying to
communicate.
◉ Closed questioning.
Answer: Usually requires a yes or no answer - ex. health history
◉ Open-ended question.
Answer: Does not require a specific response and allows the patient
to elaborate freely
◉ Restating.
BALZER FINAL PAPER SOLVED QUESTIONS
WITH COMPLETE ANSWERS
◉ Example of inconsistency.
Answer: Patient denies pain but patient is grimacing
◉ Assertive Communication.
Answer: Interaction that takes into account the feelings and needs of
the patient, yet honors the nurse's rights as an individual
◉ Example of assertive communication.
Answer: When declining leadership assignment, appropriate
response is 'I decline the opportunity this time'.
◉ Aggressive Communication.
Answer: Interacting with another in an overpowering and forceful
manner to meet one's own needs at the expense of others.
◉ Unassertive Communication.
Answer: Sacrifices the nurse's legitimate personal rights to meet the
needs of the patient at the expense of feeling resentful
, ◉ Listening.
Answer: Most effective method but also most difficult; use
intermittent eye contact for 2 to 6 seconds during interaction helps
involve the other person and indicates continuous focused attention.
◉ Silence.
Answer: Frequently underused; useful tool when a patient is faced
with a difficult situation or decision.
◉ Touch.
Answer: Must be used with great discretion to fit into sociocultural
norms and guidelines; holding hand of a patient who does not speak
English during a procedure is more effective than trying to
communicate.
◉ Closed questioning.
Answer: Usually requires a yes or no answer - ex. health history
◉ Open-ended question.
Answer: Does not require a specific response and allows the patient
to elaborate freely
◉ Restating.
