COMMUNICATION IN NURSING 10TH
EDITION BY JULIA BALZER RILEY
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS FULL SOLUTION
⩥ What is the role of 'encoding' in communication?
Answer: The process of selecting words, gestures, tone, signs, and
symbols to transmit a message.
⩥ What is the most important rule before touching a patient?
Answer: Always introduce yourself and explain what you are doing.
⩥ How can a nurse help ease patient anxiety during initial contact?
Answer: Use a friendly tone, smile, state your name and role, and use
the patient's preferred name.
⩥ What is verbal communication?
Answer: The use of spoken or written words to send a message.
⩥ List three factors that influence verbal communication.
Answer: Vocabulary, pacing, and intonation.
, ⩥ How does 'intonation' affect verbal communication?
Answer: It refers to the tone, pitch, cadence, and volume of the voice.
⩥ What is the primary function of nonverbal communication?
Answer: To confirm or deny the spoken word.
⩥ Which type of message is a receiver more likely to believe if verbal
and nonverbal cues conflict?
Answer: The nonverbal message.
⩥ What is a major advantage of face-to-face communication?
Answer: The ability to observe and interpret nonverbal clues.
⩥ Name four characteristics of positive communication.
Answer: Openness, empathy, supportiveness, and positiveness.
⩥ What are three essential traits for a nurse to develop trust with a
patient?
Answer: Honesty, integrity, and dependability.
⩥ How can a nurse demonstrate trustworthiness through language?
Answer: By communicating clearly in language that laypersons can
understand.
EDITION BY JULIA BALZER RILEY
UPDATED ACTUAL QUESTIONS AND
CORRECT ANSWERS FULL SOLUTION
⩥ What is the role of 'encoding' in communication?
Answer: The process of selecting words, gestures, tone, signs, and
symbols to transmit a message.
⩥ What is the most important rule before touching a patient?
Answer: Always introduce yourself and explain what you are doing.
⩥ How can a nurse help ease patient anxiety during initial contact?
Answer: Use a friendly tone, smile, state your name and role, and use
the patient's preferred name.
⩥ What is verbal communication?
Answer: The use of spoken or written words to send a message.
⩥ List three factors that influence verbal communication.
Answer: Vocabulary, pacing, and intonation.
, ⩥ How does 'intonation' affect verbal communication?
Answer: It refers to the tone, pitch, cadence, and volume of the voice.
⩥ What is the primary function of nonverbal communication?
Answer: To confirm or deny the spoken word.
⩥ Which type of message is a receiver more likely to believe if verbal
and nonverbal cues conflict?
Answer: The nonverbal message.
⩥ What is a major advantage of face-to-face communication?
Answer: The ability to observe and interpret nonverbal clues.
⩥ Name four characteristics of positive communication.
Answer: Openness, empathy, supportiveness, and positiveness.
⩥ What are three essential traits for a nurse to develop trust with a
patient?
Answer: Honesty, integrity, and dependability.
⩥ How can a nurse demonstrate trustworthiness through language?
Answer: By communicating clearly in language that laypersons can
understand.
