COMMUNICATION IN NURSING 10TH
EDITION BY JULIA BALZER RILEY
PRACTICE SOLUTION REVIEW SHEET
TESTED QUESTIONS AND CORRECT
ANSWERS
⩥ What are the five elements of communication?
Answer: Sender, Message, Medium, Receiver, Effect.
⩥ What are the types of communication?
Answer: Nonverbal, Verbal, Aggressive, Assertive, Social, Therapeutic.
⩥ What is nonverbal communication?
Answer: Communication that involves signs, signals, body language,
and facial expressions.
⩥ What is assertive communication?
Answer: A type of communication that expresses one's feelings and
needs directly and honestly.
⩥ What is therapeutic communication?
,Answer: A purposeful form of communication used by nurses to enhance
patient care.
⩥ What is the significance of self-awareness in communication?
Answer: It helps nurses distinguish their emotional needs from their
patients' needs.
⩥ What are professional boundaries?
Answer: The spaces between the nurse's professional power and the
patient's vulnerability.
⩥ What are negative communication techniques?
Answer: Techniques such as asking yes/no questions, avoiding eye
contact, and using false assurances.
⩥ What are characteristics of positive communication?
Answer: Openness, empathy, supportiveness, positiveness, equality, and
trust.
⩥ Why are 'I' messages important in communication?
Answer: 'I' messages reduce defensiveness and allow the receiver to
respond to the true message.
⩥ What is the role of eye contact in communication?
, Answer: It demonstrates undivided attention and is important for
effective communication.
⩥ What happens when promises are broken in communication?
Answer: It destroys trust in interpersonal relationships.
⩥ What is active listening?
Answer: The most important part of therapeutic communication,
involving fully hearing and understanding the speaker.
⩥ What are some active listening behaviors?
Answer: Restating, clarification, reflection, paraphrasing, minimal
encouraging, silence, summarizing, validation.
⩥ What is the impact of cultural considerations on communication?
Answer: Cultural norms can influence communication styles, such as
assertiveness and indirectness.
⩥ What is the effect of tone in verbal communication?
Answer: Tone or inflection can significantly affect the meaning of
spoken words.
⩥ What is the importance of humor in communication?
EDITION BY JULIA BALZER RILEY
PRACTICE SOLUTION REVIEW SHEET
TESTED QUESTIONS AND CORRECT
ANSWERS
⩥ What are the five elements of communication?
Answer: Sender, Message, Medium, Receiver, Effect.
⩥ What are the types of communication?
Answer: Nonverbal, Verbal, Aggressive, Assertive, Social, Therapeutic.
⩥ What is nonverbal communication?
Answer: Communication that involves signs, signals, body language,
and facial expressions.
⩥ What is assertive communication?
Answer: A type of communication that expresses one's feelings and
needs directly and honestly.
⩥ What is therapeutic communication?
,Answer: A purposeful form of communication used by nurses to enhance
patient care.
⩥ What is the significance of self-awareness in communication?
Answer: It helps nurses distinguish their emotional needs from their
patients' needs.
⩥ What are professional boundaries?
Answer: The spaces between the nurse's professional power and the
patient's vulnerability.
⩥ What are negative communication techniques?
Answer: Techniques such as asking yes/no questions, avoiding eye
contact, and using false assurances.
⩥ What are characteristics of positive communication?
Answer: Openness, empathy, supportiveness, positiveness, equality, and
trust.
⩥ Why are 'I' messages important in communication?
Answer: 'I' messages reduce defensiveness and allow the receiver to
respond to the true message.
⩥ What is the role of eye contact in communication?
, Answer: It demonstrates undivided attention and is important for
effective communication.
⩥ What happens when promises are broken in communication?
Answer: It destroys trust in interpersonal relationships.
⩥ What is active listening?
Answer: The most important part of therapeutic communication,
involving fully hearing and understanding the speaker.
⩥ What are some active listening behaviors?
Answer: Restating, clarification, reflection, paraphrasing, minimal
encouraging, silence, summarizing, validation.
⩥ What is the impact of cultural considerations on communication?
Answer: Cultural norms can influence communication styles, such as
assertiveness and indirectness.
⩥ What is the effect of tone in verbal communication?
Answer: Tone or inflection can significantly affect the meaning of
spoken words.
⩥ What is the importance of humor in communication?
