WGU D336 QUESTIONS & ANSWERS 2026-2027 | UPD… EXAM
P R O F E S S I O N A L P R A C T I C E M AT E R I A L S
WGU D336 Questions &
Answers 2026-2027 |
Updated Exam
Preparation
Verified Answers Exam Ready With Rationales
196 QUESTIONS
DOCUMENT OVERVIEW
This document contains 196 verified questions with correct answers provided, covering
essential concepts in service management and IT service delivery. The format includes clear
answers alongside diagrams and images, ensuring comprehensive understanding of key
principles. It is suitable for students seeking to study, review, or prepare for certification
exams in the field of IT service management.
CONTENTS
• Service Management Concepts • Service Value and Relationships
• Service Management Dimensions • Service Value System
• Guiding Principles • Continual Improvement and Practices
• Service Desk and Request • Information Security Management
Management
Page 1
,• Supplier Management • IT Asset Management
• Monitoring and Event Management • Change and Problem Management
• Service Level Management • Organizational Management
E XA M Q U EST I O N S
Q1 QUESTION 1 OF 196
Service management
CORRECT ANSWER
A set of specialized orgnaizational capabilities for enabling value to customers in the form of
services.
Q2 QUESTION 2 OF 196
Service
CORRECT ANSWER
facilitates outcomes for customers with limited costs to them
Q3 QUESTION 3 OF 196
Cost
CORRECT ANSWER
Can be removed from the customer and can be imposed on the customer
Q4 QUESTION 4 OF 196
Value
Page 2
, CORRECT ANSWER
The perceived benefits, usefulness and importance of something; What you are getting back.
Q5 QUESTION 5 OF 196
Organization
CORRECT ANSWER
A group of people that has its own functions, responsibilities, and authorities to achieve
specific objectives.
Q6 QUESTION 6 OF 196
Output
CORRECT ANSWER
A tangible or intangible deliverable of an activity; What you are given
Q7 QUESTION 7 OF 196
Outcome
CORRECT ANSWER
A result for a stakeholder enabled by one or more outputs; what you do with the deliverable.
Q8 QUESTION 8 OF 196
Risk
CORRECT ANSWER
Uncertainty of outcome.
Page 3
, Q9 QUESTION 9 OF 196
Utility
CORRECT ANSWER
What it does
Q10 QUESTION 10 OF 196
Warranty
CORRECT ANSWER
does it meet requirements
Q11 QUESTION 11 OF 196
Customer
CORRECT ANSWER
Defines requirements for services
Q12 QUESTION 12 OF 196
User
CORRECT ANSWER
A person who uses the service
Q13 QUESTION 13 OF 196
Sponsor
Page 4
P R O F E S S I O N A L P R A C T I C E M AT E R I A L S
WGU D336 Questions &
Answers 2026-2027 |
Updated Exam
Preparation
Verified Answers Exam Ready With Rationales
196 QUESTIONS
DOCUMENT OVERVIEW
This document contains 196 verified questions with correct answers provided, covering
essential concepts in service management and IT service delivery. The format includes clear
answers alongside diagrams and images, ensuring comprehensive understanding of key
principles. It is suitable for students seeking to study, review, or prepare for certification
exams in the field of IT service management.
CONTENTS
• Service Management Concepts • Service Value and Relationships
• Service Management Dimensions • Service Value System
• Guiding Principles • Continual Improvement and Practices
• Service Desk and Request • Information Security Management
Management
Page 1
,• Supplier Management • IT Asset Management
• Monitoring and Event Management • Change and Problem Management
• Service Level Management • Organizational Management
E XA M Q U EST I O N S
Q1 QUESTION 1 OF 196
Service management
CORRECT ANSWER
A set of specialized orgnaizational capabilities for enabling value to customers in the form of
services.
Q2 QUESTION 2 OF 196
Service
CORRECT ANSWER
facilitates outcomes for customers with limited costs to them
Q3 QUESTION 3 OF 196
Cost
CORRECT ANSWER
Can be removed from the customer and can be imposed on the customer
Q4 QUESTION 4 OF 196
Value
Page 2
, CORRECT ANSWER
The perceived benefits, usefulness and importance of something; What you are getting back.
Q5 QUESTION 5 OF 196
Organization
CORRECT ANSWER
A group of people that has its own functions, responsibilities, and authorities to achieve
specific objectives.
Q6 QUESTION 6 OF 196
Output
CORRECT ANSWER
A tangible or intangible deliverable of an activity; What you are given
Q7 QUESTION 7 OF 196
Outcome
CORRECT ANSWER
A result for a stakeholder enabled by one or more outputs; what you do with the deliverable.
Q8 QUESTION 8 OF 196
Risk
CORRECT ANSWER
Uncertainty of outcome.
Page 3
, Q9 QUESTION 9 OF 196
Utility
CORRECT ANSWER
What it does
Q10 QUESTION 10 OF 196
Warranty
CORRECT ANSWER
does it meet requirements
Q11 QUESTION 11 OF 196
Customer
CORRECT ANSWER
Defines requirements for services
Q12 QUESTION 12 OF 196
User
CORRECT ANSWER
A person who uses the service
Q13 QUESTION 13 OF 196
Sponsor
Page 4
