WELLCARE MASTERY COMPREHENSIVE
CERTIFICATION EVALUATION VERIFIED
QUESTIONS AND FULL SOLUTIONS
●● Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE
Answer: FALSE
●● Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE
Answer: TRUE
●● When an agent self-reports a compliance issue in good faith, that
may be considered a mitigating factor to any disciplinary action.
TRUE
FALSE
Answer: TRUE
,●● A reported non-compliant behavior investigation that results in a
____ disposition is one where the investigation produced evidence that
the alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive
Answer: A. Founded
●● At ____, brokers/agents offer plan information upon request only
while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
Answer: B. Informal Sales Events
●● When participating in sales appointments, brokers/agents are
required to bring to the appointment and leave with the beneficiary an
Enrollment Guide and Application with a Business Reply Envelope
(BRE).
TRUE
FALSE
Answer: TRUE
●● A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the beneficiary's
signature date or the date of the beneficiary's initial request for
information.
, TRUE
FALSE
Answer: FALSE
●● The Third-Party Marketing Organization (TPMO) disclaimer must
be used by any TPMO that sells plans on behalf of more than one
Medicare Advantage (MA) plan provider.
TRUE
FALSE
Answer: TRUE
●● Brokers/agents must inform Wellcare of all marketing/sales events at
which plans or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
Answer: C. Both Formal and Informal Sales Events.
●● Agents and brokers must discuss a Centers for Medicare & Medicaid
Services (CMS) developed list of items during the marketing and sale of
a Medicare Advantage (MA) or Part D plan at the end of the enrollment
process.
TRUE
CERTIFICATION EVALUATION VERIFIED
QUESTIONS AND FULL SOLUTIONS
●● Brokers must meet all required contracting, training, and certification
required every two years.
TRUE
FALSE
Answer: FALSE
●● Brokers/agents can submit a support ticket online through their
Centene Workbench (CWB) portal.
TRUE
FALSE
Answer: TRUE
●● When an agent self-reports a compliance issue in good faith, that
may be considered a mitigating factor to any disciplinary action.
TRUE
FALSE
Answer: TRUE
,●● A reported non-compliant behavior investigation that results in a
____ disposition is one where the investigation produced evidence that
the alleged misconduct occurred.A. FoundedB. UnfoundedC.
Unprofessional/Inappropriate BehaviorD. Inconclusive
Answer: A. Founded
●● At ____, brokers/agents offer plan information upon request only
while at a table, booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events
Answer: B. Informal Sales Events
●● When participating in sales appointments, brokers/agents are
required to bring to the appointment and leave with the beneficiary an
Enrollment Guide and Application with a Business Reply Envelope
(BRE).
TRUE
FALSE
Answer: TRUE
●● A Business Reply Card (BRC) or a request to receive additional
information is valid for 24 months following the date of the beneficiary's
signature date or the date of the beneficiary's initial request for
information.
, TRUE
FALSE
Answer: FALSE
●● The Third-Party Marketing Organization (TPMO) disclaimer must
be used by any TPMO that sells plans on behalf of more than one
Medicare Advantage (MA) plan provider.
TRUE
FALSE
Answer: TRUE
●● Brokers/agents must inform Wellcare of all marketing/sales events at
which plans or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None
Answer: C. Both Formal and Informal Sales Events.
●● Agents and brokers must discuss a Centers for Medicare & Medicaid
Services (CMS) developed list of items during the marketing and sale of
a Medicare Advantage (MA) or Part D plan at the end of the enrollment
process.
TRUE
