Chapter 4: Using Teamwork in
Performance Improvement comprehensive
Questions and Answers with Verified
Solutions
Question:
Constructs relatively simple fixes that improve work processes without
going through the whole PI process and without the need to involve other
departments.
Answer:
Rapid Improvement Team
Question:
A rapid improvement team does not spend a lot of time gathering data
and rengi- neering processes.
Answer:
These teams are usually composed of individuals from a similar group
who are very familiar with the processes or end products that need
improvement. Ex: Members of the HIM Department may want to increase
response time to record authentication. The HIM department may plan
several ways to remind providers to complete necessary record
authentication in order to facilitate timely documentation.
Question:
Functional PI Team
Answer:
Involves staff from a single department or service area.
, Question:
Cross-Functional PI Team
Answer:
Involves more than one department, service area, or discipline.
Question:
Which departments or disciplines are involved in the process? Who are
the customers of the process? In other words, who will receive the
product or service that the process produces? Who supplies the process?
That is, who provides (supplies) a product or service that begins or
supports or sustains the process to be improved.
Answer:
Questions that should be asked to identify individual team members
include:
Question:
It is important to keep teams small and manageable.
Answer:
The general rule of thumb is that teams should be made up of 8 to 10
members. Once the team has been formed, the team members should
determine which individuals, departments, and disciplines are key players
in the process. Then they can bring other individuals, departments, and
disciplines into the process on an ad hoc basis.
Performance Improvement comprehensive
Questions and Answers with Verified
Solutions
Question:
Constructs relatively simple fixes that improve work processes without
going through the whole PI process and without the need to involve other
departments.
Answer:
Rapid Improvement Team
Question:
A rapid improvement team does not spend a lot of time gathering data
and rengi- neering processes.
Answer:
These teams are usually composed of individuals from a similar group
who are very familiar with the processes or end products that need
improvement. Ex: Members of the HIM Department may want to increase
response time to record authentication. The HIM department may plan
several ways to remind providers to complete necessary record
authentication in order to facilitate timely documentation.
Question:
Functional PI Team
Answer:
Involves staff from a single department or service area.
, Question:
Cross-Functional PI Team
Answer:
Involves more than one department, service area, or discipline.
Question:
Which departments or disciplines are involved in the process? Who are
the customers of the process? In other words, who will receive the
product or service that the process produces? Who supplies the process?
That is, who provides (supplies) a product or service that begins or
supports or sustains the process to be improved.
Answer:
Questions that should be asked to identify individual team members
include:
Question:
It is important to keep teams small and manageable.
Answer:
The general rule of thumb is that teams should be made up of 8 to 10
members. Once the team has been formed, the team members should
determine which individuals, departments, and disciplines are key players
in the process. Then they can bring other individuals, departments, and
disciplines into the process on an ad hoc basis.
