PUBLIX BAKERY MANAGER TEST
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Customer Value.
Answer: Always look to add value to the role you play,carefully order, and
handle products to prevent out of stock and ensure product quality.
◍ Temp and humidity of proof box.
Answer: 110°F/85% humidity
◍ What is the DDT?.
Answer: Desired dough temp is 78°F-82°F
◍ Intolerance of waste.
Answer: job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
◍ Dedicated to the dignity, value, and employment security of our associates.
Answer: enhancing your role, adding my value and achieving tasks quickly
and efficiently and correctly adds to the security of emplyment
◍ Involved as responsible citizens in our community.
Answer: Support community they are neighbors
◍ Strategic task.
Answer: Quality products, dynamic selling, service
◍ food allergy.
Answer: peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
◍ What temp is yeast killed?.
, Answer: 140°F
◍ Ancillary.
Answer: specialties ingredients, produce with blemishes cuts and scars.
◍ Adjustments.
Answer: changes so your inventory remains accurate and lets you report on
and analyze change so you can identify and address opportunities
◍ What should the internal temp of bread be after it has baked?.
Answer: 199°F-204°F
◍ cool.
Answer: country of origin labeling, produce meat seafood, and nutsmust
maintain cool records for reworks products by keeping original label of the
product on a card in 53 filing system
◍ crisping.
Answer: clean and sanitize sink, fill one compartment with clean lukewarm
water, 99 degrees. wash hands, trim produce, submerge for 5 min in
lukewarm water, place in crisping unit, place unit in cooler for 2 hours,
clean, sanitize the crisping unit after every use.
◍ calm.
Answer: stay coolapologize for the problemlisten with empathymake it right
◍ What temp and how long should 100% Whole Wheat 5 grain bread be baked
at?.
Answer: steam the bread for 50 seconds at 390°F and then drop temp to
370°F for 24-28 minutes
◍ 4 steps Customer service.
Answer: greet customer by name if possible and smileuse observation skills
to engage the customerthanks the customer and invite them backspeak and
smile at everyone within 10 feet of you and greet within 10 seconds of their
arrival in your department
◍ What is the CALM approach?.
CERTIFICATION SCRIPT 2026
QUESTIONS WITH SOLUTIONS
GRADED A+
◍ Customer Value.
Answer: Always look to add value to the role you play,carefully order, and
handle products to prevent out of stock and ensure product quality.
◍ Temp and humidity of proof box.
Answer: 110°F/85% humidity
◍ What is the DDT?.
Answer: Desired dough temp is 78°F-82°F
◍ Intolerance of waste.
Answer: job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
◍ Dedicated to the dignity, value, and employment security of our associates.
Answer: enhancing your role, adding my value and achieving tasks quickly
and efficiently and correctly adds to the security of emplyment
◍ Involved as responsible citizens in our community.
Answer: Support community they are neighbors
◍ Strategic task.
Answer: Quality products, dynamic selling, service
◍ food allergy.
Answer: peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
◍ What temp is yeast killed?.
, Answer: 140°F
◍ Ancillary.
Answer: specialties ingredients, produce with blemishes cuts and scars.
◍ Adjustments.
Answer: changes so your inventory remains accurate and lets you report on
and analyze change so you can identify and address opportunities
◍ What should the internal temp of bread be after it has baked?.
Answer: 199°F-204°F
◍ cool.
Answer: country of origin labeling, produce meat seafood, and nutsmust
maintain cool records for reworks products by keeping original label of the
product on a card in 53 filing system
◍ crisping.
Answer: clean and sanitize sink, fill one compartment with clean lukewarm
water, 99 degrees. wash hands, trim produce, submerge for 5 min in
lukewarm water, place in crisping unit, place unit in cooler for 2 hours,
clean, sanitize the crisping unit after every use.
◍ calm.
Answer: stay coolapologize for the problemlisten with empathymake it right
◍ What temp and how long should 100% Whole Wheat 5 grain bread be baked
at?.
Answer: steam the bread for 50 seconds at 390°F and then drop temp to
370°F for 24-28 minutes
◍ 4 steps Customer service.
Answer: greet customer by name if possible and smileuse observation skills
to engage the customerthanks the customer and invite them backspeak and
smile at everyone within 10 feet of you and greet within 10 seconds of their
arrival in your department
◍ What is the CALM approach?.
