NEA BC CORRECT FINAL EXAMS QUESTIONS AND
ANSWERS SURE A+
✔✔FMLA Eligibility -✔✔- Employee must have worked at least 12 months and at least
1,250 work hours during the preceding 12 months.
- The time of employment may be separated by a break in service as long as the total
time worked is at least 12 months.
- Overtime hours are included but any paid and unpaid leave is not included.
- A "rolling" 12 month period shall be used to calculate FMLA entitlement.
- The date on which an employee begins FMLA leave is the beginning of the "rolling
period".
- Once an employee has used the 12 week entitlement, the determination of when
additional leave may be granted shall be made by counting 12 months from the date on
which the employee first used FMLA leave.
✔✔FMLA Qualifying Events -✔✔Birth/Adoption/Foster care placement, Care of
immediate family member with serious health condition, employee's own serious health
condition, serious injury or illness affecting spouse, child, parent, next-of-kin, or
qualifying exigencies for spouse, child or parent of a family member called to or on
active duty.
✔✔leveraging diversity -✔✔is the leading and managing of inclusive [work
environments] to maximize the talents of each person to achieve the vision and mission
of the organization.
Key to success is communication - horizontal, vertical, open and frank discussions
sensitivity training
,✔✔dashboard -✔✔easy to read and access computer program that provides a number
of different performance measures , visual presentation
if an org goal is to decrease infections, this is the method of communication needed
✔✔Increasing healthcare costs -✔✔most disruptive of healthcare quality because there
are cost involved in making decisions and to remain current, but healthcare is getting
decreased reimbursement and value based reimbursement
✔✔Organizational culture -✔✔the set of values, ideas, attitudes, and norms of behavior
that is learned and shared among the members of an organization
✔✔stable learning culture -✔✔people exercise skills and advance over time
✔✔independent culture -✔✔a culture in which people tend to think of themselves as
distinct social entities, tied to each other by voluntary bonds of affection and
organizational memberships but essentially separate from other people and having
attributes that exist in the absence of any connection to others
can easily transfer to other organizations
✔✔group culture -✔✔the pattern of values, beliefs, norms, and behaviors that is shared
by group members and that shapes a group's individual personality
most associated with seniority
✔✔insecure culture -✔✔frequent layoff and reorganization
✔✔Establish a professional network -✔✔become active in professional organization
✔✔resistance point -✔✔Walkaway, bottom line
✔✔skill mix -✔✔Nursing sensitive quality indicator
Number of RN's, LPN's, CNA's required per shift
✔✔peer review ranking system -✔✔1. care based on standards and typical
2. variance may occur in care, but outcomes satisfactory
3. care is not consistent with that provided by like practitioners (provide mentoring and
support)
4. variance resulted in negative outcomes
✔✔unfreezing stage -✔✔managers try to instill in employees the motivation to change,
encouraging them to let go of attitudes and behaviors that are resistant to innovation
✔✔unfrozen stage -✔✔dissatisfaction is strong enough to override defensive actions
desire to change is strong, but needed changes must be identified
, ✔✔refreezing stage -✔✔integrates the change into the organization so that it becomes
recognized as the status quo
✔✔hazard vulnerability analysis -✔✔An assessment to help an organization identify
potential hazards, threats, and adverse events and their impact on the care, treatment,
and services that must be sustained during an emergency
First part of emergency planning
annually completed and emergency plans updated
✔✔primary vulnerabilities -✔✔flood, fire, terrorist attack, airline crash, chemical spill,
nuclear reactor accident
✔✔Analyze staff turnover -✔✔if turnover rates exceed benchmark - analyze the rate by
job class
then tailor strategies on the job classes with the higher turnover
Surveys and interviews should be only be carried out to obtain more data
✔✔fluctuating census -✔✔Due to this leads to overstaffing/understaffing
cross train staff to be able to float between units
nurses should train together as much as possible so they can build relationships and be
familiar with workflows
✔✔Patient Activation Measure Stages -✔✔used to improve patient satisfaction
1. believe in the importance of the patients role
2. have the resources to take action
3. take action to improve health
4. persist in the face of stress
patients must progress through all stages to be considered engaged
✔✔platnium rule -✔✔a person should treat others as they want to be treated
looks outward instead of inward
associated with interdisciplinary collaboration
✔✔golden rule -✔✔Treat others the way you want to be treated
✔✔Union elections -✔✔30% of employees must sign union auth cards before the union
requests that the org voluntarily recognize the union as a bargaining agent for the
employees
The employer is not required to recognize the union at this point
if the employer refuses - union can petition the NLRB to verify the signatures and set a
date for an election
✔✔driving forces -✔✔forces responsible for instigating and promoting change, such as
leaders, incentives, and competition
ANSWERS SURE A+
✔✔FMLA Eligibility -✔✔- Employee must have worked at least 12 months and at least
1,250 work hours during the preceding 12 months.
- The time of employment may be separated by a break in service as long as the total
time worked is at least 12 months.
- Overtime hours are included but any paid and unpaid leave is not included.
- A "rolling" 12 month period shall be used to calculate FMLA entitlement.
- The date on which an employee begins FMLA leave is the beginning of the "rolling
period".
- Once an employee has used the 12 week entitlement, the determination of when
additional leave may be granted shall be made by counting 12 months from the date on
which the employee first used FMLA leave.
✔✔FMLA Qualifying Events -✔✔Birth/Adoption/Foster care placement, Care of
immediate family member with serious health condition, employee's own serious health
condition, serious injury or illness affecting spouse, child, parent, next-of-kin, or
qualifying exigencies for spouse, child or parent of a family member called to or on
active duty.
✔✔leveraging diversity -✔✔is the leading and managing of inclusive [work
environments] to maximize the talents of each person to achieve the vision and mission
of the organization.
Key to success is communication - horizontal, vertical, open and frank discussions
sensitivity training
,✔✔dashboard -✔✔easy to read and access computer program that provides a number
of different performance measures , visual presentation
if an org goal is to decrease infections, this is the method of communication needed
✔✔Increasing healthcare costs -✔✔most disruptive of healthcare quality because there
are cost involved in making decisions and to remain current, but healthcare is getting
decreased reimbursement and value based reimbursement
✔✔Organizational culture -✔✔the set of values, ideas, attitudes, and norms of behavior
that is learned and shared among the members of an organization
✔✔stable learning culture -✔✔people exercise skills and advance over time
✔✔independent culture -✔✔a culture in which people tend to think of themselves as
distinct social entities, tied to each other by voluntary bonds of affection and
organizational memberships but essentially separate from other people and having
attributes that exist in the absence of any connection to others
can easily transfer to other organizations
✔✔group culture -✔✔the pattern of values, beliefs, norms, and behaviors that is shared
by group members and that shapes a group's individual personality
most associated with seniority
✔✔insecure culture -✔✔frequent layoff and reorganization
✔✔Establish a professional network -✔✔become active in professional organization
✔✔resistance point -✔✔Walkaway, bottom line
✔✔skill mix -✔✔Nursing sensitive quality indicator
Number of RN's, LPN's, CNA's required per shift
✔✔peer review ranking system -✔✔1. care based on standards and typical
2. variance may occur in care, but outcomes satisfactory
3. care is not consistent with that provided by like practitioners (provide mentoring and
support)
4. variance resulted in negative outcomes
✔✔unfreezing stage -✔✔managers try to instill in employees the motivation to change,
encouraging them to let go of attitudes and behaviors that are resistant to innovation
✔✔unfrozen stage -✔✔dissatisfaction is strong enough to override defensive actions
desire to change is strong, but needed changes must be identified
, ✔✔refreezing stage -✔✔integrates the change into the organization so that it becomes
recognized as the status quo
✔✔hazard vulnerability analysis -✔✔An assessment to help an organization identify
potential hazards, threats, and adverse events and their impact on the care, treatment,
and services that must be sustained during an emergency
First part of emergency planning
annually completed and emergency plans updated
✔✔primary vulnerabilities -✔✔flood, fire, terrorist attack, airline crash, chemical spill,
nuclear reactor accident
✔✔Analyze staff turnover -✔✔if turnover rates exceed benchmark - analyze the rate by
job class
then tailor strategies on the job classes with the higher turnover
Surveys and interviews should be only be carried out to obtain more data
✔✔fluctuating census -✔✔Due to this leads to overstaffing/understaffing
cross train staff to be able to float between units
nurses should train together as much as possible so they can build relationships and be
familiar with workflows
✔✔Patient Activation Measure Stages -✔✔used to improve patient satisfaction
1. believe in the importance of the patients role
2. have the resources to take action
3. take action to improve health
4. persist in the face of stress
patients must progress through all stages to be considered engaged
✔✔platnium rule -✔✔a person should treat others as they want to be treated
looks outward instead of inward
associated with interdisciplinary collaboration
✔✔golden rule -✔✔Treat others the way you want to be treated
✔✔Union elections -✔✔30% of employees must sign union auth cards before the union
requests that the org voluntarily recognize the union as a bargaining agent for the
employees
The employer is not required to recognize the union at this point
if the employer refuses - union can petition the NLRB to verify the signatures and set a
date for an election
✔✔driving forces -✔✔forces responsible for instigating and promoting change, such as
leaders, incentives, and competition
