AHIRE MGSC 485 FINAL EXAM CONTENT UPDATED ACTUAL QUESTIONS AND CORRECT ANSWERS

AHIRE MGSC 485 FINAL EXAM CONTENT UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS


Question:
Why study Process managment
Answer:
definition 1it allows for greater competitive capabilities and is the backbone to
processes
Question:
3 types of process management
Answer:
low cost differentiation speed (all processes must align to one of these
operations capabilities)
Question:
elements to business process architecture
Answer:
customer process steps network resources
Question:
inputs
Answer:
customers process steps netowrks resources
Question:
outputs
Answer:
customer performance (time, quality, satisfaction) resources (utilization,
satisfaction)
Question:
process typology
Answer:
SCOPE SPAN Visibility Sector
Question:
SCOPE
Answer:
geographic/functional
Question:
SPAN
Answer:
tactical vs. strategic
Question:
visibility
Answer:
frontline vs background

, Question:
sector
Answer:
mfg vs service
Question:
what is lean
Answer:
it optimizes defects in a process (6 sigma)
Question:
how to yield improvements in a lean outcome
Answer:
identify critical x and y's
Question:
What is the DMAIC framework
Answer:
define, measure, analyze, improve, control
Question:
TIMWOODU
Answer:
transportation, inventory, motion, waiting, overproduction, overprocessing,
defects, underutilized re-sources
Question:
"get to action" bias
Answer:
rapid implementation without understanding the process
Question:
simple process flow chart
Answer:
helps simplify complexity
Question:
what are value stream maps used for
Answer:
for qualitative lean tools
Question:
Value Stream Mapping characteristics
Answer:
involves: current state, implementation, future state spans across the entire
value chain
Question:
statistical models
Answer:
correlation regression