APCO EMD FINAL EXAM | QUESTIONS AND ANSWERS | 2026 UPDATE | GRADED A +.
BLS Cold ✔️A resource with basic life support capability dispatched and told to respond in a normal response mode.
BLS Hot ✔️A resource with basic life support capability dispatched and told to respond in an emergency response mode.
ALS Hot ✔️A resource with advanced life support capability dispatched and told to respond in n emergency response mode.
Full Response ✔️When "everything rolls" using the emergency response mode.
- Anxious ✔️Attributes of a successful EMD include all of the following except:
- Helpful
- Anxious
- Compassionate
- Polite
Blind Environment ✔️Field medical personnel work on the patients directly. Because EMD's work in a __________, they must rely on the patient
self-reporting or a third party.
- State and identify the roles and responsibilities of an EMD
- Obtain sufficient and accurate information from callers to dispatch resources
- Give appropriate pre-arrival instructions to callers as locally approved medical interrogation guidecards indicate. ✔️The APCO Institute EMD
Course was designed to provide enough material to ensure you will be able to: (Select all that apply)
- State and identify the roles and responsibilities of an EMD
- Obtain sufficient and accurate information from callers to dispatch resources
- Give appropriate pre-arrival instructions to callers as locally approved medical interrogation guidecards indicate.
- Diagnose the medical/traumatic issue for responders
Emergency Medical Dispatcher ✔️The acronym, "EMD" stands for:
Local ✔️Fire personnel are often part of the __________ EMS system because they have received specialized medical training. As such, they are
used as resources for emergency medical services.
Resource Allocation ✔️One of the most important functions of an EMD is:
Confidentiality ✔️A successful EMD must maintain a higher level of __________.
Current and valid CPR certification ✔️In addition to the Public Safety Telecommunicator prerequisite, all students MUST also have:
Hot Response ✔️Responding to the scene "lights & sirens" is considered a:
Coordinating & Dispatching ✔️An EMD is responsible for __________ and __________ EMS resources based in the predetermined response
configurations found in the locally medically approved guidecards.
- Training in the use and handling of center equipment ✔️This course will provide training in all the following areas, EXCEPT:
- Understanding the role of an EMD
- Training in the use and handling of center equipment
- Obtain enough information through Vital Points Questions
- Give appropriate pre-arrival instructions when followed correctly
The EMS system ✔️As an emergency medical dispatcher, you play a vitally important role in:
True ✔️T/F: An EMD's job requires confidentiality in accordance with the agency's SOPS.
, False ✔️T/F: Medical advice provided over the phone cannot help patients and could actually be dangerous.
- Know the neighbors and family ✔️Utilizing resources effectively means making the best use of what you have available, in order to accomplish
this goal you need to do all the following except:
- Be familiar with your agency's capabilities
- Know the neighbors and family
- Follow your EMD guidecards
- Recognized the importance of conserving higher-level education
Damages ✔️__________ is anything awarded to winning plaintiffs in a lawsuit.
Negligence ✔️__________ contains three types and is defined as a failure to act or perform in a particular situation as any other reasonable,
prudent telecommunicator (with the same or similar training) would do under the same or similar circumstances.
Simple Negligence ✔️__________ is defined as negligent conduct that was not purposeful or caused by "malicious intent."
Agency & Individual ✔️To reduce liability, risk management must be approached at which two levels:
Liability ✔️__________ means you are ultimately responsible for your own actions.
True ✔️T/F: Agencies can reduce their liability by using a well-organized, written orientation and training programs for new employees.
True ✔️T/F: Argumentative/combative attitude on the part of the EMD is a common source of litigation.
- All of the Above ✔️Standard of Care can be defined at which levels of government:
- Local
- State
- Federal
- All of the Above
- None of the Above
Emergency Rule ✔️The ___________ is one who is faced with an emergency cannot be held to the same standard of conduct as someone who is
not faced with such a situation.
All Callers Interrogation ✔️Which of the guidecard types can be used on all types of 911 calls?
Phase 1 ✔️The All Callers Interrogation falls under which phase of dispatch?
Phase 2 ✔️Dispatching a call falls under which phase of dispatch?
Phase 3 ✔️Pre-arrival instructions fall under which phase of dispatch?
- Repetitive persistence ✔️Which of the following is not a syndrome identified in the text regarding hysteria?
- It's not working
- Telescoping of time
- Secondary patient
- Repetitive persistence
- Scripted Chief Complain ✔️Which of the following is not one of the three guidecard types?
- All Callers Interrogation
- Individual Chief Complaint
BLS Cold ✔️A resource with basic life support capability dispatched and told to respond in a normal response mode.
BLS Hot ✔️A resource with basic life support capability dispatched and told to respond in an emergency response mode.
ALS Hot ✔️A resource with advanced life support capability dispatched and told to respond in n emergency response mode.
Full Response ✔️When "everything rolls" using the emergency response mode.
- Anxious ✔️Attributes of a successful EMD include all of the following except:
- Helpful
- Anxious
- Compassionate
- Polite
Blind Environment ✔️Field medical personnel work on the patients directly. Because EMD's work in a __________, they must rely on the patient
self-reporting or a third party.
- State and identify the roles and responsibilities of an EMD
- Obtain sufficient and accurate information from callers to dispatch resources
- Give appropriate pre-arrival instructions to callers as locally approved medical interrogation guidecards indicate. ✔️The APCO Institute EMD
Course was designed to provide enough material to ensure you will be able to: (Select all that apply)
- State and identify the roles and responsibilities of an EMD
- Obtain sufficient and accurate information from callers to dispatch resources
- Give appropriate pre-arrival instructions to callers as locally approved medical interrogation guidecards indicate.
- Diagnose the medical/traumatic issue for responders
Emergency Medical Dispatcher ✔️The acronym, "EMD" stands for:
Local ✔️Fire personnel are often part of the __________ EMS system because they have received specialized medical training. As such, they are
used as resources for emergency medical services.
Resource Allocation ✔️One of the most important functions of an EMD is:
Confidentiality ✔️A successful EMD must maintain a higher level of __________.
Current and valid CPR certification ✔️In addition to the Public Safety Telecommunicator prerequisite, all students MUST also have:
Hot Response ✔️Responding to the scene "lights & sirens" is considered a:
Coordinating & Dispatching ✔️An EMD is responsible for __________ and __________ EMS resources based in the predetermined response
configurations found in the locally medically approved guidecards.
- Training in the use and handling of center equipment ✔️This course will provide training in all the following areas, EXCEPT:
- Understanding the role of an EMD
- Training in the use and handling of center equipment
- Obtain enough information through Vital Points Questions
- Give appropriate pre-arrival instructions when followed correctly
The EMS system ✔️As an emergency medical dispatcher, you play a vitally important role in:
True ✔️T/F: An EMD's job requires confidentiality in accordance with the agency's SOPS.
, False ✔️T/F: Medical advice provided over the phone cannot help patients and could actually be dangerous.
- Know the neighbors and family ✔️Utilizing resources effectively means making the best use of what you have available, in order to accomplish
this goal you need to do all the following except:
- Be familiar with your agency's capabilities
- Know the neighbors and family
- Follow your EMD guidecards
- Recognized the importance of conserving higher-level education
Damages ✔️__________ is anything awarded to winning plaintiffs in a lawsuit.
Negligence ✔️__________ contains three types and is defined as a failure to act or perform in a particular situation as any other reasonable,
prudent telecommunicator (with the same or similar training) would do under the same or similar circumstances.
Simple Negligence ✔️__________ is defined as negligent conduct that was not purposeful or caused by "malicious intent."
Agency & Individual ✔️To reduce liability, risk management must be approached at which two levels:
Liability ✔️__________ means you are ultimately responsible for your own actions.
True ✔️T/F: Agencies can reduce their liability by using a well-organized, written orientation and training programs for new employees.
True ✔️T/F: Argumentative/combative attitude on the part of the EMD is a common source of litigation.
- All of the Above ✔️Standard of Care can be defined at which levels of government:
- Local
- State
- Federal
- All of the Above
- None of the Above
Emergency Rule ✔️The ___________ is one who is faced with an emergency cannot be held to the same standard of conduct as someone who is
not faced with such a situation.
All Callers Interrogation ✔️Which of the guidecard types can be used on all types of 911 calls?
Phase 1 ✔️The All Callers Interrogation falls under which phase of dispatch?
Phase 2 ✔️Dispatching a call falls under which phase of dispatch?
Phase 3 ✔️Pre-arrival instructions fall under which phase of dispatch?
- Repetitive persistence ✔️Which of the following is not a syndrome identified in the text regarding hysteria?
- It's not working
- Telescoping of time
- Secondary patient
- Repetitive persistence
- Scripted Chief Complain ✔️Which of the following is not one of the three guidecard types?
- All Callers Interrogation
- Individual Chief Complaint
