CEFP General Admin & Management Questions with Correct Answers 2026 | Complete Study Guide & Practice Test

CEFP - GENERAL ADMIN & MANAGEMENT b b b b b




QUESTIONS WITH CORRECT b b b




ANSWERS 2026/2027 b b




Strategic Planning - CORRECT ANSWER -A process that helps an organization make decisions on how
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to achieve its strategy, including allocating its resources — financial, capital, and people resources
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Facilities Planning - CORRECT ANSWER -A process that responds to strategy and new initiatives and
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also assesses the condition of existing facilities, analyzes current and future space needs, and
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develops land use and infrastructure future plans
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Decision Making Analysis - CORRECT ANSWER -The consideration of various options that address
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the value of services and their impact on the organization, its people, and its resources
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Triad Organization - CORRECT ANSWER -Planning and acquisition activities related to the
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planning, design and construction of the facilities; the maintenance and operation of facilities; and
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the assignment and utilization of facilities (i.e. space management).
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Organizational Design - CORRECT ANSWER -Determines how an institution facilitates or impedes
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human interaction, how roles and responsibilities are determined, how information and new ideas
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are shared, and most importantly, how well the organizational structure supports and aligns with
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the organizational purpose and strategy
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STAR Model - CORRECT ANSWER -Provides a starting point and a decision-making framework for
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organizational design to help leaders think about the interactions of strategy, structure,
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processes, rewards, and people b b b




Organizational Strategy - CORRECT ANSWER -Specifies the goals and objectives to be achieved as
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well as the values and missions to be pursued; the products or services to be provided, the
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markets to be served, and the value to be offered to the customer
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, Define, Measure, Analyze, Improve and Control (DMAIC) - CORRECT ANSWER -Used to improve an
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existing business process
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Pareto Chart - CORRECT ANSWER -Contains a series of bars whose heights reflect the frequency or
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impact of process problems. Derived from the Pareto Principle which states that 80 percent of the
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troubles are caused by 20 percent of the problems
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Six Sigma - CORRECT ANSWER -A business management tool that seeks to identify and remove the
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causes of defects and errors in system processes
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Define, Measure, Analyze, Design and Verify (DMADV) - CORRECT ANSWER -Used to create new
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products or process designs
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Balanced Scorecard (BCS) - CORRECT ANSWER -Translates vision and strategy into objectives and
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measures across four balanced perspectives: financial, customers, internal business process, and
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learning and growth
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Deming Cycle - CORRECT ANSWER -A process referred to as Plan, Do, Check, Act (PDCA). Modeled
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b after the scientific method (hypothesis,experiment,andevaluation)
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Multivoting/Pareto Voting - CORRECT ANSWER -An effective method of reducing a number of ideas b b b b b b b b b b b b b




to the most important or popular. This is accomplished through a series of votes; each cutting the
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list in half
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Benchmarking - CORRECT ANSWER -A process in which organizations evaluate various aspects of
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their processes in relation to best practices
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Facilities Performance Indicators (FPI) - CORRECT ANSWER -An annual collection and reporting of
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data (key performance indicators or KPIs), creating a baseline for performance evaluation
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across educational facilities b b