CMA (AAMA) Exam – Communication
Practice Questions and Explanations
2026
forming an conveying a clear thought or piece of information;
transforms the info into speech of actions (encoding) -
Correct Answers ✅Sender
information being sent - Correct Answers ✅Message
who (decodes) the message - Correct Answers ✅Receiver
response of receiver verifying the exchange of info - Correct
Answers ✅Feedback
therapeutic - Correct Answers ✅what type of
communication requires you be open to others, be respectful
of cultural and ethnic diversity, be a good listener, be aware
of your own biases, and be truly interested in helping others?
in touch with and aware of the feelings your patient is
experiencing - Correct Answers ✅empathy
taking in the message, the meaning to the patient and how
the message seems to be influencing the patient's emotional
state - sincere interest is conveyed by head nodding, direct
eye contact, and paraphrasing what the patient said -
Correct Answers ✅reflective commmunication
, CMA (AAMA) Exam – Communication
Practice Questions and Explanations
2026
appearance and style, facial expressions, hand gestures,
body position, and movements - Correct Answers
✅nonverbal communication
sit on the same level as the patient, face the patient, make
direct eye contact, and respect the patient's personal space -
Correct Answers ✅therapeutic nonverbal communication
that you take the time to understand and appreciate the
cultural aspects and diversity in the patients you treat on a
regular basis - Correct Answers ✅effective communication
across cultures requires..
accommodations to support effective treatment and
communication in the medical office setting - Correct
Answers ✅patients with low vision or blindness will need...
what assistance they need from you - Correct Answers
✅what should you ask patients that are visually impaired?
some can lip read so speak slowly and deliberately, some
need an interpreter. if using an interpreter, direct your
comments and communication to the patient; use
demonstrations, written material, and gestures to
communicate - Correct Answers ✅patients that are deaf or
hearing-impaired
Practice Questions and Explanations
2026
forming an conveying a clear thought or piece of information;
transforms the info into speech of actions (encoding) -
Correct Answers ✅Sender
information being sent - Correct Answers ✅Message
who (decodes) the message - Correct Answers ✅Receiver
response of receiver verifying the exchange of info - Correct
Answers ✅Feedback
therapeutic - Correct Answers ✅what type of
communication requires you be open to others, be respectful
of cultural and ethnic diversity, be a good listener, be aware
of your own biases, and be truly interested in helping others?
in touch with and aware of the feelings your patient is
experiencing - Correct Answers ✅empathy
taking in the message, the meaning to the patient and how
the message seems to be influencing the patient's emotional
state - sincere interest is conveyed by head nodding, direct
eye contact, and paraphrasing what the patient said -
Correct Answers ✅reflective commmunication
, CMA (AAMA) Exam – Communication
Practice Questions and Explanations
2026
appearance and style, facial expressions, hand gestures,
body position, and movements - Correct Answers
✅nonverbal communication
sit on the same level as the patient, face the patient, make
direct eye contact, and respect the patient's personal space -
Correct Answers ✅therapeutic nonverbal communication
that you take the time to understand and appreciate the
cultural aspects and diversity in the patients you treat on a
regular basis - Correct Answers ✅effective communication
across cultures requires..
accommodations to support effective treatment and
communication in the medical office setting - Correct
Answers ✅patients with low vision or blindness will need...
what assistance they need from you - Correct Answers
✅what should you ask patients that are visually impaired?
some can lip read so speak slowly and deliberately, some
need an interpreter. if using an interpreter, direct your
comments and communication to the patient; use
demonstrations, written material, and gestures to
communicate - Correct Answers ✅patients that are deaf or
hearing-impaired
