2026/2027 Exam Questions and
Answers | Already Graded A+
What is the anchoring domain of the competencies and what aspects
support it? - ANSWER ✔✔a. leader within is anchoring domain
b. reflective practice, foundational thinking, career development,
personal/professional accountability
What are the other 5 domains and what aspects can be found under
each one? - ANSWER ✔✔1. Communication and Relationship
Building
2. Knowledge of Health-care Environment
,3. Leadership
4. Professionalism
5. Business Skills
What is management? - ANSWER ✔✔a. Process of leading and
directing all or part of an organization through deployment and
manipulation of resources
b. Making sure unit runs smoothly and everyone has what they need
c. Involves decision making, maintenance of status quo, emphasizing
control, going day by day, looking backward to see if goals were met
What is leadership? - ANSWER ✔✔a. Involves people who are in the
front, taking risks, moving forward, and challenging status quo
b. influence/guide direction, opinion, and course of action
c.Leader look forward into the future and emphasize effectiveness
What is planned change? - ANSWER ✔✔well-thought out, deliberate
effort to make something happen
Change may fail due to lack of ______________ or because the person
leading the effort(also known as the _______) fails to deal appropriately
with human emotion and thevarying aspects of the organization. -
ANSWER ✔✔structure/planning, change agent
,what is most likely to threaten a planned change's success? -
ANSWER ✔✔Suggested change is introduced to staff after plan has
been formalized
How can a leader inspire others to change? - ANSWER
✔✔developmental, political, and relational expertise
What are the leadership roles and management functions in planned
change? - ANSWER ✔✔Leadership:
a. being the visionary, identifying areas of needed change, risk taking,
demonstrating flexibility/creativity/sensitivity, recognizing/creatively
problem solving resistance to change, serves as role model, takes steps
to prevent aging, supports/reinforces individual adaptive efforts of those
affected by change
Management:
a. Forecasts unit needs with understanding of organization's climate,
recognizes need for planned change and identifies options/resources
available, assesses and responds to driving/restraining forces,
identities/implements strategies to minimize resistance to change, seeks
subordinates input, supports individuals efforts during planned change,
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, assesses unit for signs of aging, plans renewal strategies, is actively
involved in refreezing process until change becomes accepted
Lewis Change Theory
What activities happen during Unfreezing? - ANSWER ✔✔Unfreezing
a. Change agent convinces members of group to change OR members
realize change is needed
b. Involves: Gather data, accurately diagnose problem, decide if change
is needed, make others aware of need for change
What activities happen during Movement? - ANSWER ✔✔Movement
a. Identifying, planning and implementing appropriate strategies
b. Involves: develop plan, set goals/objectives, identify areas of
support/resistance, include everyone who will be affected by change, set
target dates, implement change, develop strategies, be available to
support others and offer encouragement through change, use strategies
for overcoming resistance to change, evaluate change, modify change if
necessary
What activities happen during Refreezing? - ANSWER ✔✔Refreezing
a. stabilizing system change to integrate it into status quo
b. involves: support others so that change continues