GMS 200 - MIDTERM, GMS 200 EXAM ACTUAL QUESTIONS
AND CORRECT ANSWERS
Ethics code of moral principles that set standards of conduct of what is good and
right
Organizations as open system composed or interrelated parts that function together
Line Manager Responsible for work activities that directly affect organization's outputs
Staff Manager have technical expertise to advise/ support line workers
Functional Manager responsible for a single area of activity
General Managers responsible for activities covering many functional areas
Adminstrators managers who work in public/ non-profit organizations
General Environment consists of all the background conditions in the external environment of an
organization
Economic Conditions the economic conditions of the general environment details the health of the
economy in terms of inflation, income levels, GDP, unemployment, and job out-
look.
Legal-Political Conditions by staying abreast of the legal-political conditions of the general environment,
managers are aware of the prevailing philosophy and objectives of the political
party or parties running the government, as well as laws and government
regulations.
Internet Censorship is the deliberate blockage and denial of public access to information posted
on the Internet
Technological Conditions with the development and availability of new technologies in the general
environment, managers need to constantly monitor how these advances affect
the work being done by employees.
Socio-cultural Conditions changes in the norms, customs, and social values on such matters as human
rights, ethics, gender roles, and life styles, along with environmental trends in
education and related social institutions, as well as demographic patterns all
will affect how organizations are managed.
Specific Environment consists of all the actual organizations, groups, and persons with whom an
organization interacts and conducts business.
Stakeholders the persons, groups, and institutions who are affected by the organization's
performance
Competitive Advantage refers to a core competency that clearly sets and organization apart from
competitors and gives it an advantage over them in the marketplace
, Cost operating with lower costs than one's competitors and thus earning profits with
prices that competitors have difficulty matching
Quality creating products and services that are demonstrably higher quality for
customers than what is being offered by the competition
Delivery outperforming competitors by delivering products and services to customers
faster and on-time, while continuing to develop timely new products
Flexibility adjusting and tailoring products and services to fit customer needs in ways that
are difficult for competitors to match
Strategic Positioning occurs when an organization does different things or the same thing in different
ways from its major competitors
Environmental Uncertainty means that there is a lack of complete information regarding what exists and
what developments may occur in the external environment
Planning set performance objectives & deciding how to achieve them
Organizing arranging tasks, people & other resources to accomplish the work
Leading inspiring people to work hard to achieve high performance
Controlling measuring performance & taking action to ensure desired results
Human Skills ability to work well in cooperation with other people
Technical Skills it is learned through education and then refined through training and
experience
Scientific Management principal object of management should be securing maximum prosperity for
employer and employee ( how can things be done more efficiently)
Division of Labour specialization of work
Discipline rules that workers follow
Unity of Command report to one boss in an organization
Remuneration Fairness
Centralization decisions are made from the top
Equity Kind and fair
Bureaucracy based on principles of logic, order, and legitimate authority
Hawthorne Studies examined how economic incentives and physical conditions affected worker
output
Physiological Needs Food, water, warmth, rest
AND CORRECT ANSWERS
Ethics code of moral principles that set standards of conduct of what is good and
right
Organizations as open system composed or interrelated parts that function together
Line Manager Responsible for work activities that directly affect organization's outputs
Staff Manager have technical expertise to advise/ support line workers
Functional Manager responsible for a single area of activity
General Managers responsible for activities covering many functional areas
Adminstrators managers who work in public/ non-profit organizations
General Environment consists of all the background conditions in the external environment of an
organization
Economic Conditions the economic conditions of the general environment details the health of the
economy in terms of inflation, income levels, GDP, unemployment, and job out-
look.
Legal-Political Conditions by staying abreast of the legal-political conditions of the general environment,
managers are aware of the prevailing philosophy and objectives of the political
party or parties running the government, as well as laws and government
regulations.
Internet Censorship is the deliberate blockage and denial of public access to information posted
on the Internet
Technological Conditions with the development and availability of new technologies in the general
environment, managers need to constantly monitor how these advances affect
the work being done by employees.
Socio-cultural Conditions changes in the norms, customs, and social values on such matters as human
rights, ethics, gender roles, and life styles, along with environmental trends in
education and related social institutions, as well as demographic patterns all
will affect how organizations are managed.
Specific Environment consists of all the actual organizations, groups, and persons with whom an
organization interacts and conducts business.
Stakeholders the persons, groups, and institutions who are affected by the organization's
performance
Competitive Advantage refers to a core competency that clearly sets and organization apart from
competitors and gives it an advantage over them in the marketplace
, Cost operating with lower costs than one's competitors and thus earning profits with
prices that competitors have difficulty matching
Quality creating products and services that are demonstrably higher quality for
customers than what is being offered by the competition
Delivery outperforming competitors by delivering products and services to customers
faster and on-time, while continuing to develop timely new products
Flexibility adjusting and tailoring products and services to fit customer needs in ways that
are difficult for competitors to match
Strategic Positioning occurs when an organization does different things or the same thing in different
ways from its major competitors
Environmental Uncertainty means that there is a lack of complete information regarding what exists and
what developments may occur in the external environment
Planning set performance objectives & deciding how to achieve them
Organizing arranging tasks, people & other resources to accomplish the work
Leading inspiring people to work hard to achieve high performance
Controlling measuring performance & taking action to ensure desired results
Human Skills ability to work well in cooperation with other people
Technical Skills it is learned through education and then refined through training and
experience
Scientific Management principal object of management should be securing maximum prosperity for
employer and employee ( how can things be done more efficiently)
Division of Labour specialization of work
Discipline rules that workers follow
Unity of Command report to one boss in an organization
Remuneration Fairness
Centralization decisions are made from the top
Equity Kind and fair
Bureaucracy based on principles of logic, order, and legitimate authority
Hawthorne Studies examined how economic incentives and physical conditions affected worker
output
Physiological Needs Food, water, warmth, rest
