Question 1
Which of the following statements describes a reason why companies find Six sigma
Valuable?
1. Six sigma provides a customized improvement methodology that can be applied anywhere
throughout the business?
2. Six sigma fundamentally changes how a company improves?
3. Six sigma makes no overall changes to the quality of the company's products and services.
4. Six sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success.
ANSWER
Six sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success. (Six sigma doesn't necessarily change how a
company improves.)
Question 2
An insurance company is attempting to address minor issues with its claim payment process.
If it choose to use the PDSA cycle popularized by deming, what would be the correct order
of steps to take?
1. Implement the desired changes with a pilot program
2. Measure the performance of the modified process
3. Identify what changes to the claims process should be made.
4.Integrate successful results into the existing claims process.
ANSWER
3,1,2,4
1
,(Plan Do Study Act)
Question 3
Which of the following is an example of sub-optimization of the whole?
1. The best way to optimize the whole organization is to optimize its parts either one at a
time or using some design of experiments approach.
2. Focusing on satisfying customers requirements will necessarily optimize the whole
organization
3. The only way to optimize the whole is for all to sacrifice to work together to produce the
best output (Products/services) for their customers.
4. Organizational processes are interdependent; the requirements specific to a subprocess
may not align with organizational objectives.
ANSWER
Organizational processes are interdependent; the requirements specific to a subprocess
may not align with organizational objectives.
(The interconnectedness or interdependence of each process may require an individual
process to sub-optimize to fulfill broader organizational performance goals(e.g, one sub-
process may overproduce for downstream processes, increasing levels of waste within the
organization.))
Question 4
which of the following is the best reason a company will choose, all else being equal,
projects that most positively impact profitability.
1. Profit allows an organization to purchase new machinery to meet increasing demand.
2. A company with profits can reward shareholders with quarterly dividends.
3. High profits in the present guarantee the long-term success of a company.
4. Earning profits allows a company to continue to work towards the goals of management.
ANSWER
2
,Earning profits allows a company to continue to work towards the goals of management.
(Profitability ensures an organization can remain an ongoing concern and work toward its
goals, regardless of how it chooses to do so.)
Question 5
Which of the following statements best explains how Six Sigma projects are related to
organizational goals.
1.Six sigma projects identify process output measures that are used to establish broader
goals for the organization.
2. Project goals are determined by the process being measured and will necessarily optimize
the organization for achieving its goals.
3. Organizational goals determine the Six sigma Projects that should be executed for all
processes of the organization.
4. Project selection criteria should be aligned with the mission of the organization and its
related quality, service and cost goals.
ANSWER
Project selection criteria should be aligned with the mission of the organization and its
related quality, service and cost goals.
Question 6
The theory of constraints methods starts with which of the following steps?
1. Start by improving all the slow processes
2. Start by adjusting the processes to match the weakest process.
3. Start by optimizing all processes in the process chain
4. Start by identifying the weakest process in the process chain.
ANSWER
Start by identifying the weakest process in the process chain/
3
, (The first step in theory of constraints is to identify the constraining (Weakest) process.
Question 7
Perfection can be achieved in the business process by which of the following?
1. Adding more resources in the process
2. Conducting a one-time brainstorming session
3. Having a kaizen blitz session
4. Iteratively and continuously improving the process.
ANSWER
iteratively and continuously improving the process.
(Perfection is not a one-time effort. It goes through many iterations as it is continuously
improved.)
Question 8
Which of the following is an example of a process that can benefit from applying value
stream mapping to identify waste in space?
1. A production process that requires moving parts from the warehouse to a staging area,
then to the production floor for assembly
2.A raw materials release process requires the approvals of the purchasing, production, and
warehouse managers?
3. A metal plating process producing excessive scrap parts as a result of a poor maintenance
program.
4. a production unit requires the storage of metal parts awaiting rework on the shop floor.
ANSWER
A production unit requires the storage of metal parts awaiting rework on the shop floor.
(Storage is a type of waste associated with space. Value stream mapping can be used to
identify such waste.)
4
Which of the following statements describes a reason why companies find Six sigma
Valuable?
1. Six sigma provides a customized improvement methodology that can be applied anywhere
throughout the business?
2. Six sigma fundamentally changes how a company improves?
3. Six sigma makes no overall changes to the quality of the company's products and services.
4. Six sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success.
ANSWER
Six sigma is a long-term approach to improvement that does not fundamentally change
the way a company measures success. (Six sigma doesn't necessarily change how a
company improves.)
Question 2
An insurance company is attempting to address minor issues with its claim payment process.
If it choose to use the PDSA cycle popularized by deming, what would be the correct order
of steps to take?
1. Implement the desired changes with a pilot program
2. Measure the performance of the modified process
3. Identify what changes to the claims process should be made.
4.Integrate successful results into the existing claims process.
ANSWER
3,1,2,4
1
,(Plan Do Study Act)
Question 3
Which of the following is an example of sub-optimization of the whole?
1. The best way to optimize the whole organization is to optimize its parts either one at a
time or using some design of experiments approach.
2. Focusing on satisfying customers requirements will necessarily optimize the whole
organization
3. The only way to optimize the whole is for all to sacrifice to work together to produce the
best output (Products/services) for their customers.
4. Organizational processes are interdependent; the requirements specific to a subprocess
may not align with organizational objectives.
ANSWER
Organizational processes are interdependent; the requirements specific to a subprocess
may not align with organizational objectives.
(The interconnectedness or interdependence of each process may require an individual
process to sub-optimize to fulfill broader organizational performance goals(e.g, one sub-
process may overproduce for downstream processes, increasing levels of waste within the
organization.))
Question 4
which of the following is the best reason a company will choose, all else being equal,
projects that most positively impact profitability.
1. Profit allows an organization to purchase new machinery to meet increasing demand.
2. A company with profits can reward shareholders with quarterly dividends.
3. High profits in the present guarantee the long-term success of a company.
4. Earning profits allows a company to continue to work towards the goals of management.
ANSWER
2
,Earning profits allows a company to continue to work towards the goals of management.
(Profitability ensures an organization can remain an ongoing concern and work toward its
goals, regardless of how it chooses to do so.)
Question 5
Which of the following statements best explains how Six Sigma projects are related to
organizational goals.
1.Six sigma projects identify process output measures that are used to establish broader
goals for the organization.
2. Project goals are determined by the process being measured and will necessarily optimize
the organization for achieving its goals.
3. Organizational goals determine the Six sigma Projects that should be executed for all
processes of the organization.
4. Project selection criteria should be aligned with the mission of the organization and its
related quality, service and cost goals.
ANSWER
Project selection criteria should be aligned with the mission of the organization and its
related quality, service and cost goals.
Question 6
The theory of constraints methods starts with which of the following steps?
1. Start by improving all the slow processes
2. Start by adjusting the processes to match the weakest process.
3. Start by optimizing all processes in the process chain
4. Start by identifying the weakest process in the process chain.
ANSWER
Start by identifying the weakest process in the process chain/
3
, (The first step in theory of constraints is to identify the constraining (Weakest) process.
Question 7
Perfection can be achieved in the business process by which of the following?
1. Adding more resources in the process
2. Conducting a one-time brainstorming session
3. Having a kaizen blitz session
4. Iteratively and continuously improving the process.
ANSWER
iteratively and continuously improving the process.
(Perfection is not a one-time effort. It goes through many iterations as it is continuously
improved.)
Question 8
Which of the following is an example of a process that can benefit from applying value
stream mapping to identify waste in space?
1. A production process that requires moving parts from the warehouse to a staging area,
then to the production floor for assembly
2.A raw materials release process requires the approvals of the purchasing, production, and
warehouse managers?
3. A metal plating process producing excessive scrap parts as a result of a poor maintenance
program.
4. a production unit requires the storage of metal parts awaiting rework on the shop floor.
ANSWER
A production unit requires the storage of metal parts awaiting rework on the shop floor.
(Storage is a type of waste associated with space. Value stream mapping can be used to
identify such waste.)
4
