MIS 360 CH. 4,5 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026

MIS 360 CH. 4,5 EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026 What is a count of the number of people who visit one site and click on an advertisement that takes them to the site of the advertiser? - Answers Click-through What does usability effectiveness MIS metric measure? - Answers The ease with which people perform transactions and find information What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance? - Answers Benchmarking What are measurements that evaluate results to determine whether a project is meeting its goals? - Answers Metrics Which of the following describes the efficiency MIS metric of throughput? - Answers The amount of information that can travel through a system at any point in time Which of the following is a type of effectiveness MIS metric? - Answers Usability Sara McGuire holds an executive position at Henry Commerce. She is a big-picture thinker, and makes sure the technology strategy at Henry Commerce serves its business strategy. She has a well-rounded knowledge of MIS and her primary responsibilities include the efficiency of Henry Commerce's MIS systems. Based on this description, what position does Sara hold? - Answers Chief technology officer (CTO). Rory Matthews holds an executive position at Martin Industries. He has designed and implemented a system to collect, maintain, and share information across the many departments of Martin Industries. He's also instilled an updating protocol requiring department heads to keep the system up-to-date. Based on this description, what position does Rory hold? - Answers Chief knowledge officer (CKO) There is a rule for how many metrics, out of the hundreds of possible CRM metrics, should be tracked and analyzed at any given management level. What is the rule? - Answers Best practice is to track and analyze no more than seven (plus or minus two) metrics. Which of the below represents an internal KPI that indicates the earning power of a project? - Answers Return on investment What type of measurement is using market share as a KPI? - Answers External measurement According to Fast Company magazine, chief automation officer is a new executive level we might see created over the next decade. Which of the following includes the roles and responsibilities of this officer? - Answers Determines if a person or business process can be replaced by a robot or software Who is responsible for 1) overseeing all uses of MIS and 2) ensuring that MIS strategically aligns with business goals and objectives? - Answers Chief information officer (CIO). Which of the following would efficiency MIS metrics measure? - Answers -Response time -Transaction speed -System availability -All of these Chelsea Lee runs the sales division for a local auto insurance firm. One of her key duties is to calculate her company's market share. When evaluating the prior year's numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Chelsea Lee's current market share? - Answers 10% What could a manager use to measure the success of an MIS project? - Answers Effectiveness MIS metrics, efficiency MIS metrics Who is responsible for ensuring the ethical and legal use of information within a company? - Answers Chief privacy officer (CPO) Which of the following is not a broad function of a CIO? - Answers follower Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share? - Answers Dividing the firm's sales by the total market sales for the entire industry Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on ________. - Answers -Setting the right goals and ensuring they are accomplished -Analyzing if a firm is doing the right things -Understanding how successful a firm is at achieving its goals and objectives -All of these According to Peter Drucker, what are managers who do things right addressing? - Answers Efficiency CSFs and KPIs are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI? - Answers Critical success factors and key performance indicators What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? - Answers Critical success factors Tyler Ross holds an executive position at Morgan Enterprises. His role is the newest senior executive position at the organization. He has advised the company on privacy procedures and processes, and has initiated a training program for employees about the privacy policy, customer confidentiality, and data security. Based on this description, what position does Tyler hold at Morgan Enterprises? - Answers Chief privacy officer (CPO) What type of metrics includes back orders, customer order promised cycle time, and customer order actual cycle time? - Answers SCM metrics What is a crowdsourcing initiative that rewards individuals for discovering and reporting software bugs? - Answers Bug bounty program. Trust between companies, customers, partners, and suppliers is the support structure of which of the following? - Answers Ebusiness Who are experts in technology who use their knowledge to break into computers and computer networks, either for profit or just motivated by the challenge? - Answers Hacker Determining what is ethical can sometimes be difficult because certain actions can be justified or condemned depending on how you view the relationship between ________. - Answers Legal and ethical What is pirated software? - Answers The unauthorized use, duplication, distribution, or sale of copyrighted software Which of the following means the right to be left alone when you want to be, to have control over your personal possessions, and to not be observed without your consent? - Answers Privacy Which of the following refers to the ability of a company to identify, search, gather, seize, or export digital information in responding to a litigation, audit, investigation, or an information inquiry? - Answers Ediscovery What is a hacker? - Answers Experts in technology who use their knowledge to break into computers and computer networks, either for profit or just motivated by the challenge A DDoS stands for one of the common forms of viruses that attack multiple computers to flood a website until it slows or crashes. What does DDoS stand for? - Answers Distributed denial-of-service attack What is a hacker who breaks into other people's computer systems and may just look around or steal and destroy information? - Answers Black-hat hacker Which of the following describes privacy? - Answers The right to be left alone when you want to be, to have control over your own personal possessions, and to not be observed without your consent What is adware? - Answers Software that allows Internet advertisers to display advertisements without the consent of the computer user Which of the below represents the definition of information management? - Answers The examination of an organization's resource of information and the regulation of its definitions, uses, values, and distribution to ensure that the organization has the types of data/information required to function and grow effectively