MGT 301 MIDTERM ACCURATE STUDY GUIDE
Corporate Social Responsibility - Answers - consists of organizational activities intended
to benefit society and the environment beyond the firms's immediate financial interests
or legal obligations
counterproductive work behaviors - Answers - Voluntary behaviors that have the
potential to directly or indirectly harm the organization
job satisfaction - Answers - a person's evaluation of his or her job and work context
deep-level diversity - Answers - differences in the psychological characteristics of
employees, including personalities, beliefs, values, and attitudes
surface-level diversity - Answers - the observable demographic or physiological
differences in people, such as their race, ethnicity, gender, age, and physical disabilities
ethics - Answers - the study of moral principles or values that determine whether actions
are right or wrong and outcomes are good or bad
globalization - Answers - economic, social, and cultural connectivity with people in other
parts of the world
high-performance work practices - Answers - a perspective that effective organizations
incorporate several workplace practices that leverage the potential of human capital
intellectual capital - Answers - company's stock of knowledge, including human capital,
structural capital and relationship capital
open systems - Answers - a perspective that organizations take their sustenance from
the environment and, in turn, affect that environment through their output
organizational behavior - Answers - the study of what people think, feel, and do in and
around organizations
organizational citizenship behaviors - Answers - various forms of cooperation and
helpfulness to others that support the organization's social and psychological context
organizational effectiveness - Answers - a broad concept represented by several
perspectives, including organization's fit with the external environment, internal
subsystems configuration for high-performance, emphasis on organizational learning,
and ability to satisfy the needs of key stakeholders
, organizational efficiency - Answers - the ratio of inputs to outcomes in the organization's
transformation process
organizational learning - Answers - perspective that organizational effectiveness
depends on the organizations capacity to acquire, share, use, and store valuable
knowledge
organizations - Answers - groups of people who work interdependently toward some
purpose
stakeholders - Answers - individuals, organizations, or other entities who affect, or are
affected by, the organization's objectives and actions
surface-level diversity - Answers - the observable demographic or physiological
differences in people such as race, ethnicity, gender, age, and physical disabilities
values - Answers - relatively stable, evaluative beliefs that guide a person's preferences
for outcomes or courses of action in a variety of situations
virtual work - Answers - work performed away from the traditional physical workplace
using information technology
work/life balance - Answers - the degree to which a person minimizes conflict between
work and nonwork demands
ability - Answers - the natural aptitudes and learned capabilities required to successfully
complete a task
motivation - Answers - the forces within a person that affect his or her direction,
intensity, and persistence of voluntary behavior
achievement-nurturing orientation - Answers - a cross-cultural value describing the
degree to which people in a culture emphasize competitive versus cooperation relations
with other people
collectivism - Answers - a cross-cultural value describing the degree to which people in
a culture emphasize duty to groups to which people belong, and to group harmony
competencies - Answers - skills, knowledge, aptitudes, and other personal
characteristics that lead to superior performance
conscientiousness - Answers - a personality dimension describing people who are
careful, dependable, and self-disciplined
ethical sensitivity - Answers - a personal characteristic that enables people to recognize
the presence and determine the relative importance of an ethical issue
Corporate Social Responsibility - Answers - consists of organizational activities intended
to benefit society and the environment beyond the firms's immediate financial interests
or legal obligations
counterproductive work behaviors - Answers - Voluntary behaviors that have the
potential to directly or indirectly harm the organization
job satisfaction - Answers - a person's evaluation of his or her job and work context
deep-level diversity - Answers - differences in the psychological characteristics of
employees, including personalities, beliefs, values, and attitudes
surface-level diversity - Answers - the observable demographic or physiological
differences in people, such as their race, ethnicity, gender, age, and physical disabilities
ethics - Answers - the study of moral principles or values that determine whether actions
are right or wrong and outcomes are good or bad
globalization - Answers - economic, social, and cultural connectivity with people in other
parts of the world
high-performance work practices - Answers - a perspective that effective organizations
incorporate several workplace practices that leverage the potential of human capital
intellectual capital - Answers - company's stock of knowledge, including human capital,
structural capital and relationship capital
open systems - Answers - a perspective that organizations take their sustenance from
the environment and, in turn, affect that environment through their output
organizational behavior - Answers - the study of what people think, feel, and do in and
around organizations
organizational citizenship behaviors - Answers - various forms of cooperation and
helpfulness to others that support the organization's social and psychological context
organizational effectiveness - Answers - a broad concept represented by several
perspectives, including organization's fit with the external environment, internal
subsystems configuration for high-performance, emphasis on organizational learning,
and ability to satisfy the needs of key stakeholders
, organizational efficiency - Answers - the ratio of inputs to outcomes in the organization's
transformation process
organizational learning - Answers - perspective that organizational effectiveness
depends on the organizations capacity to acquire, share, use, and store valuable
knowledge
organizations - Answers - groups of people who work interdependently toward some
purpose
stakeholders - Answers - individuals, organizations, or other entities who affect, or are
affected by, the organization's objectives and actions
surface-level diversity - Answers - the observable demographic or physiological
differences in people such as race, ethnicity, gender, age, and physical disabilities
values - Answers - relatively stable, evaluative beliefs that guide a person's preferences
for outcomes or courses of action in a variety of situations
virtual work - Answers - work performed away from the traditional physical workplace
using information technology
work/life balance - Answers - the degree to which a person minimizes conflict between
work and nonwork demands
ability - Answers - the natural aptitudes and learned capabilities required to successfully
complete a task
motivation - Answers - the forces within a person that affect his or her direction,
intensity, and persistence of voluntary behavior
achievement-nurturing orientation - Answers - a cross-cultural value describing the
degree to which people in a culture emphasize competitive versus cooperation relations
with other people
collectivism - Answers - a cross-cultural value describing the degree to which people in
a culture emphasize duty to groups to which people belong, and to group harmony
competencies - Answers - skills, knowledge, aptitudes, and other personal
characteristics that lead to superior performance
conscientiousness - Answers - a personality dimension describing people who are
careful, dependable, and self-disciplined
ethical sensitivity - Answers - a personal characteristic that enables people to recognize
the presence and determine the relative importance of an ethical issue
