OPMA 317 MIDTERM 1 | QUESTIONS WITH VERIFIED
ANSWERS
Bottleneck - Answers - the slowest workstation in the process
cycle time - Answers - the time between two consecutive customer orders being
completed
capacity - Answers - the maximum production output possible in a time period
processing time - Answers - the time to produce one order
throughput time - Answers - processing time + delays = the time from order processing
to customer delivery
operations and supply chain management - Answers - the design, operation, and
improvement of the systems that create and deliver goods and services
operations - Answers - manufacturing and service processes that use an organization's
resources to transform inputs to outputs
supply chain management - Answers - processes that move information to and from the
operations processes where transformation occurs
transformation examples - Answers - physical, locational, physiological, informational
3 P's of triple bottom line - Answers - profit, planet, people
how does operations impact the triple bottom line? - Answers - profit-efficiency, planet-
logistics, people-suppliers
what factors have enabled the significant increase in global competition? - Answers -
technology, transportation infrastructure, newly industrialized countries, free trade
how did Henry Ford change operations? - Answers - doubled wages, reduced work
week from 6 to 5 days
how does OM contribute to society? - Answers - higher standards of living, better quality
goods and services, sustainable growth, improved working conditions
OPMA and SCMA strategy - Answers - development of long-term plan for determining
how to best utilize the major resources of the firm so that there is a high degree of
compatibility between these resources and the firm's long-term corporate strategy
, competitive priorities - Answers - cost, quality, delivery, flexibility, service,
environmentalism, social responsibility
product quality - Answers - (performance): features of the product/service (mercedes)
process quality - Answers - (conformance): delivering it consistently "defect-free"
(toyota)
decision areas: structural/tangible - Answers - capacity, distribution, facilities, process
technology, vertical integration
decision areas: infrastructural/intangible - Answers - HR, R and D, org. structure,
planning and control, supplier relationships
what is the future competitive priority? - Answers - information access
order-winner - Answers - characteristics that distinguish it from its competition so that it
is selected as the source of purchase
order-qualifier - Answers - minimum characteristics of a firm or its products to be
considered as a source of purchase
project - Answers - a series of related jobs usually directed toward some major output
and requiring a significant time to perform
two categories of projects - Answers - conventional (low-tech): repetitive projects
innovative (high-tech): unique projects
criteria to determine whether a project was successful - Answers - cost, time, quality
the project life cycle - Answers - 1. identify a need
2. develop a proposed solution
3. perform project (most effort and money spent at this phase)
4. terminate the project
project management triangle - Answers - schedule, scope, cost
risk premium - Answers - amount paid to avoid risk
work breakdown structure - Answers - hierarchal breakdown of what is to be
accomplished during a project
activity - Answers - a task that consumes time and resources
ANSWERS
Bottleneck - Answers - the slowest workstation in the process
cycle time - Answers - the time between two consecutive customer orders being
completed
capacity - Answers - the maximum production output possible in a time period
processing time - Answers - the time to produce one order
throughput time - Answers - processing time + delays = the time from order processing
to customer delivery
operations and supply chain management - Answers - the design, operation, and
improvement of the systems that create and deliver goods and services
operations - Answers - manufacturing and service processes that use an organization's
resources to transform inputs to outputs
supply chain management - Answers - processes that move information to and from the
operations processes where transformation occurs
transformation examples - Answers - physical, locational, physiological, informational
3 P's of triple bottom line - Answers - profit, planet, people
how does operations impact the triple bottom line? - Answers - profit-efficiency, planet-
logistics, people-suppliers
what factors have enabled the significant increase in global competition? - Answers -
technology, transportation infrastructure, newly industrialized countries, free trade
how did Henry Ford change operations? - Answers - doubled wages, reduced work
week from 6 to 5 days
how does OM contribute to society? - Answers - higher standards of living, better quality
goods and services, sustainable growth, improved working conditions
OPMA and SCMA strategy - Answers - development of long-term plan for determining
how to best utilize the major resources of the firm so that there is a high degree of
compatibility between these resources and the firm's long-term corporate strategy
, competitive priorities - Answers - cost, quality, delivery, flexibility, service,
environmentalism, social responsibility
product quality - Answers - (performance): features of the product/service (mercedes)
process quality - Answers - (conformance): delivering it consistently "defect-free"
(toyota)
decision areas: structural/tangible - Answers - capacity, distribution, facilities, process
technology, vertical integration
decision areas: infrastructural/intangible - Answers - HR, R and D, org. structure,
planning and control, supplier relationships
what is the future competitive priority? - Answers - information access
order-winner - Answers - characteristics that distinguish it from its competition so that it
is selected as the source of purchase
order-qualifier - Answers - minimum characteristics of a firm or its products to be
considered as a source of purchase
project - Answers - a series of related jobs usually directed toward some major output
and requiring a significant time to perform
two categories of projects - Answers - conventional (low-tech): repetitive projects
innovative (high-tech): unique projects
criteria to determine whether a project was successful - Answers - cost, time, quality
the project life cycle - Answers - 1. identify a need
2. develop a proposed solution
3. perform project (most effort and money spent at this phase)
4. terminate the project
project management triangle - Answers - schedule, scope, cost
risk premium - Answers - amount paid to avoid risk
work breakdown structure - Answers - hierarchal breakdown of what is to be
accomplished during a project
activity - Answers - a task that consumes time and resources
