OPMA 317 QUESTIONS WITH VERIFIED ANSWERS
Operations & supply chain management - Answers - the design, operation, and
improvement of the systems that create and deliver goods/services
Operations - Answers - manufacturing and service processes that use an organizations
resources to transform inputs into outputs
Supply chain management - Answers - Processes that move info and materials to/from
the operation processes
What are the three steps in operations management - Answers - 1. source 2. make 3.
deliver
How does marketing tie to operations management? - Answers - - customer service of
what was promised
- new product introductions
How does accounting tie to operations management? - Answers - - recording actual vs.
budget costs
- product pricing
- make vs buy
How does HR tie to operations management? - Answers - - hiring/layoffs
- training + development
How does finance tie to operations management? - Answers - - money required for
inventory holding/space
- equipment payback
How do info systems tie to operations management? - Answers - - functionality +
reporting requirements
- system capacity
How is operations changing? - Answers - 1. advances in tech
2. Integration with customers and suppliers
Implications for manufacturing operations - Answers - 1. easy to see and measure
2. Can shelf excess inventory
3. can recruit staff with technical skills only (low customer interaction)
4. global expansion (centralized)
5. objective quality measurement
Implications for service operations - Answers - 1. complex to see/measure
Operations & supply chain management - Answers - the design, operation, and
improvement of the systems that create and deliver goods/services
Operations - Answers - manufacturing and service processes that use an organizations
resources to transform inputs into outputs
Supply chain management - Answers - Processes that move info and materials to/from
the operation processes
What are the three steps in operations management - Answers - 1. source 2. make 3.
deliver
How does marketing tie to operations management? - Answers - - customer service of
what was promised
- new product introductions
How does accounting tie to operations management? - Answers - - recording actual vs.
budget costs
- product pricing
- make vs buy
How does HR tie to operations management? - Answers - - hiring/layoffs
- training + development
How does finance tie to operations management? - Answers - - money required for
inventory holding/space
- equipment payback
How do info systems tie to operations management? - Answers - - functionality +
reporting requirements
- system capacity
How is operations changing? - Answers - 1. advances in tech
2. Integration with customers and suppliers
Implications for manufacturing operations - Answers - 1. easy to see and measure
2. Can shelf excess inventory
3. can recruit staff with technical skills only (low customer interaction)
4. global expansion (centralized)
5. objective quality measurement
Implications for service operations - Answers - 1. complex to see/measure
