5-2 Submit Project One: Design a Strategic Plan
Amanda Putzier
Southern New Hampshire University
IT 482: IT Operations and Systems Planning
Instructor Carla Paton
June 21st, 2026
Intelligent Computer Services (ICS)
IT Operations Plan: Oracle HCM Cloud (Project One)
, Prepared by: Service Acceptance Team
Date: June 2026
Executive Summary
This IT Operations Plan has been developed to guide Intelligent Computer Services (ICS)
through the successful launch, maintenance, and ongoing support of the Oracle HCM Cloud
(Project One) solution. As ICS executes its board-approved initiative to migrate 75% of its
critical technology infrastructure to the cloud within three years, a well-structured operations
plan serves as the foundational document ensuring alignment across all stakeholders,
departments, and global offices. This plan addresses five core operational areas: strategic
alignment, business continuity, vendor management, compliance and standards, and service level
and nondisclosure agreements.
1. Strategic Plan and Mission
An operations plan is a detailed document that outlines how a company's teams and
departments will work together to accomplish organizational goals. It identifies the specific
processes, resources, and timelines required to execute day-to-day activities in support of the
broader strategic plan. The Oracle HCM Cloud operations plan directly supports ICS's mission
as a global technology innovator by enabling the organization to align its internal human capital
management capabilities with its commitment to delivering first-class client services across 120
countries.
ICS's strategic plan centers on cloud-first innovation, global scalability, and talent
development. The migration to Oracle HCM Cloud fulfills multiple pillars of this strategy
Amanda Putzier
Southern New Hampshire University
IT 482: IT Operations and Systems Planning
Instructor Carla Paton
June 21st, 2026
Intelligent Computer Services (ICS)
IT Operations Plan: Oracle HCM Cloud (Project One)
, Prepared by: Service Acceptance Team
Date: June 2026
Executive Summary
This IT Operations Plan has been developed to guide Intelligent Computer Services (ICS)
through the successful launch, maintenance, and ongoing support of the Oracle HCM Cloud
(Project One) solution. As ICS executes its board-approved initiative to migrate 75% of its
critical technology infrastructure to the cloud within three years, a well-structured operations
plan serves as the foundational document ensuring alignment across all stakeholders,
departments, and global offices. This plan addresses five core operational areas: strategic
alignment, business continuity, vendor management, compliance and standards, and service level
and nondisclosure agreements.
1. Strategic Plan and Mission
An operations plan is a detailed document that outlines how a company's teams and
departments will work together to accomplish organizational goals. It identifies the specific
processes, resources, and timelines required to execute day-to-day activities in support of the
broader strategic plan. The Oracle HCM Cloud operations plan directly supports ICS's mission
as a global technology innovator by enabling the organization to align its internal human capital
management capabilities with its commitment to delivering first-class client services across 120
countries.
ICS's strategic plan centers on cloud-first innovation, global scalability, and talent
development. The migration to Oracle HCM Cloud fulfills multiple pillars of this strategy
