TRAINING AND DEVELOPMENT EXAM 3 STUDY GUIDE | COMPLETE EXAM
REVIEW QUESTIONS AND ANSWERS 2026/2027
Program Design - ✔✔Organization and coordination of the training program
The Program Design Process - ✔✔Pre-training : Learning Event: Post-Training
Selecting and Preparing a Training Site - ✔✔Training site: Room where training will be conducted
Characteristics of good training room
Comfortable and accessible
Quiet private and free from interruptions
Sufficient space for trainees to move around easily
Enough room for trainees to have adequate work space
Good visibility for trainees to see each other, the trainer and any visual displays
Curriculum, Course, and Lesson Design - ✔✔Curriculum: Def.: Organized program of study designed to
meet a complex learning objective
Includes several courses
Learning objectives- Broader and less measurable than course or lesson
Course or Program
Covers specific learning objectives
Addresses limited number of competencies
Request for RFP - ✔✔Used for potential vendors and consultants
Outlines:
Type of service the company is seeking
Type and number of references needed
Number of employees who need to be trained
Funding for the project
Follow-up process used to determined level of satisfaction and service
Expected date of completion of project, and the date when proposals must be received by the company
Transfer of Training - ✔✔Encourage trainees to self-manage the use of learned skills
Provide trainees with opportunities to use training content
Transfer of Training: Near Transfer - ✔✔Near transfer
Applying learned capabilities exactly in a work situation
Training tasks involve responding to predictable situations
In Programs with emphasis on near transfer, trainees
Need to follow standardized procedures, processes, and checklists
Should be encouraged to focus only on important differences between training tasks and work tasks
Should be provided with an explanation of why and how the procedure should be performed
Learn behaviors or skills that contribute to effective performance
Transfer of Training: Far Transfer - ✔✔Involves using learned capabilities to novel situations involving
original thinking
, Training tasks require variable interactions and unpredictable responses
Programs with emphasis on far transfer should:
Teach general concepts, broad principles, or key behaviors
Provide a list of prompts or questions to help trigger thoughts and question sets
Encourage Manager Support for Training: Action Plan - ✔✔Document that includes the steps required
to ensure that training transfers to the job
Includes
A goal identifying what training content will be used and how it will be used
Strategies for reaching the goal
Strategies for receiving feedback
Expected results
Peer Support - ✔✔Support network:Group of two or more trainees who:
Agree to meet and discuss their progress in using learned capabilities on the job
Opportunity to Use Learned Capabilities - ✔✔Opportunity to perform
Extent to which the trainee is provided with or actively seeks experiences that allow application of the
newly learned knowledge, skill, and behavior
Determined by:
Breadth- Number of trained tasks performed
Activity level- Number of times with which trained tasks are performed
Task type- Difficulty of the trained tasks that are actually performed
Technological Support - ✔✔Electronic performance support system (EPSS)
Computer application that provides skills training, information access, and expert advice
Knowledge Management - ✔✔Process designing & implementing tools, processes, structures, and
cultures
To improve the creation, sharing, and use of knowledge
Training Effectiveness - ✔✔Benefits that the company and the trainees receive from training
Training Outcomes or Criteria - ✔✔Measures that the trainer and the company use to evaluate training
programs
Training Evaluation - ✔✔The process of collecting the outcomes needed to determine if training is
effective
Evaluation design - ✔✔Collection of information, including whom, what, when, and how, for
determining the effectiveness of the training program
Formative Evaluation - ✔✔Takes place during program design and development
It helps ensure that the training program is well organized and runs smoothly
Trainees learn and are satisfied with the program
It provides information about how to make the program better; it involves collecting qualitative data
about the program
REVIEW QUESTIONS AND ANSWERS 2026/2027
Program Design - ✔✔Organization and coordination of the training program
The Program Design Process - ✔✔Pre-training : Learning Event: Post-Training
Selecting and Preparing a Training Site - ✔✔Training site: Room where training will be conducted
Characteristics of good training room
Comfortable and accessible
Quiet private and free from interruptions
Sufficient space for trainees to move around easily
Enough room for trainees to have adequate work space
Good visibility for trainees to see each other, the trainer and any visual displays
Curriculum, Course, and Lesson Design - ✔✔Curriculum: Def.: Organized program of study designed to
meet a complex learning objective
Includes several courses
Learning objectives- Broader and less measurable than course or lesson
Course or Program
Covers specific learning objectives
Addresses limited number of competencies
Request for RFP - ✔✔Used for potential vendors and consultants
Outlines:
Type of service the company is seeking
Type and number of references needed
Number of employees who need to be trained
Funding for the project
Follow-up process used to determined level of satisfaction and service
Expected date of completion of project, and the date when proposals must be received by the company
Transfer of Training - ✔✔Encourage trainees to self-manage the use of learned skills
Provide trainees with opportunities to use training content
Transfer of Training: Near Transfer - ✔✔Near transfer
Applying learned capabilities exactly in a work situation
Training tasks involve responding to predictable situations
In Programs with emphasis on near transfer, trainees
Need to follow standardized procedures, processes, and checklists
Should be encouraged to focus only on important differences between training tasks and work tasks
Should be provided with an explanation of why and how the procedure should be performed
Learn behaviors or skills that contribute to effective performance
Transfer of Training: Far Transfer - ✔✔Involves using learned capabilities to novel situations involving
original thinking
, Training tasks require variable interactions and unpredictable responses
Programs with emphasis on far transfer should:
Teach general concepts, broad principles, or key behaviors
Provide a list of prompts or questions to help trigger thoughts and question sets
Encourage Manager Support for Training: Action Plan - ✔✔Document that includes the steps required
to ensure that training transfers to the job
Includes
A goal identifying what training content will be used and how it will be used
Strategies for reaching the goal
Strategies for receiving feedback
Expected results
Peer Support - ✔✔Support network:Group of two or more trainees who:
Agree to meet and discuss their progress in using learned capabilities on the job
Opportunity to Use Learned Capabilities - ✔✔Opportunity to perform
Extent to which the trainee is provided with or actively seeks experiences that allow application of the
newly learned knowledge, skill, and behavior
Determined by:
Breadth- Number of trained tasks performed
Activity level- Number of times with which trained tasks are performed
Task type- Difficulty of the trained tasks that are actually performed
Technological Support - ✔✔Electronic performance support system (EPSS)
Computer application that provides skills training, information access, and expert advice
Knowledge Management - ✔✔Process designing & implementing tools, processes, structures, and
cultures
To improve the creation, sharing, and use of knowledge
Training Effectiveness - ✔✔Benefits that the company and the trainees receive from training
Training Outcomes or Criteria - ✔✔Measures that the trainer and the company use to evaluate training
programs
Training Evaluation - ✔✔The process of collecting the outcomes needed to determine if training is
effective
Evaluation design - ✔✔Collection of information, including whom, what, when, and how, for
determining the effectiveness of the training program
Formative Evaluation - ✔✔Takes place during program design and development
It helps ensure that the training program is well organized and runs smoothly
Trainees learn and are satisfied with the program
It provides information about how to make the program better; it involves collecting qualitative data
about the program
