CHAPTER 1: THE TRAINING AND DEVELOPMENT PROCESS STUDY GUIDE |
EMPLOYEE TRAINING & DEVELOPMENT EXAM REVIEW QUESTIONS AND
ANSWERS 2026/2027
Training and Development is important to - ANS ✔✔employees, organizations, and customers/clients
Many serious incidents are caused by: - ANS ✔✔a lack of training, which costs lives and money
T&D a key factor in: - ANS ✔✔creativity, innovation, and transfer of knowledge
T&D provides - ANS ✔✔a sound return on investment (ROI)
Performance Management - ANS ✔✔the process of establishing performance goals and designing
interventions and programs to motivate and develop employees to improve their performance
Performance Management involves: - ANS ✔✔activities and programs to develop employees and
improve performance
-Establishing or reestablishing performance goals and expectations—performance goals should be
SMART
-Monitoring employee performance and providing feedback
-Performance evaluation with consequences
Performance goals should: - ANS ✔✔be SMART
Training is - ANS ✔✔formal and planned efforts that allow employees to acquire knowledge, skills, and
abilities (KSAs) to improve performance in their current job (short-term focus)
Development is - ANS ✔✔formal and planned efforts to help employees acquire KSAs required to
perform future job responsibilities, i.e., career goals and organizational objectives (longer-term focus)
Primary objective of T&D: - ANS ✔✔develop and maximize an organization's human capital
•can also facilitate the development of social capital
T&D Benefits - ANS ✔✔•To organizations
•To employees
•To society
Organizational Benefits - Strategy - ANS ✔✔training employees to have knowledge and skills to help
achieve organizational goals and objectives
Organizational Benefits - Effectiveness - ANS ✔✔increases competitive advantage
Organizational Benefits - Employee recruitment, engagement, and retention - ANS ✔✔attracts, engages,
and helps keep top talent
EMPLOYEE TRAINING & DEVELOPMENT EXAM REVIEW QUESTIONS AND
ANSWERS 2026/2027
Training and Development is important to - ANS ✔✔employees, organizations, and customers/clients
Many serious incidents are caused by: - ANS ✔✔a lack of training, which costs lives and money
T&D a key factor in: - ANS ✔✔creativity, innovation, and transfer of knowledge
T&D provides - ANS ✔✔a sound return on investment (ROI)
Performance Management - ANS ✔✔the process of establishing performance goals and designing
interventions and programs to motivate and develop employees to improve their performance
Performance Management involves: - ANS ✔✔activities and programs to develop employees and
improve performance
-Establishing or reestablishing performance goals and expectations—performance goals should be
SMART
-Monitoring employee performance and providing feedback
-Performance evaluation with consequences
Performance goals should: - ANS ✔✔be SMART
Training is - ANS ✔✔formal and planned efforts that allow employees to acquire knowledge, skills, and
abilities (KSAs) to improve performance in their current job (short-term focus)
Development is - ANS ✔✔formal and planned efforts to help employees acquire KSAs required to
perform future job responsibilities, i.e., career goals and organizational objectives (longer-term focus)
Primary objective of T&D: - ANS ✔✔develop and maximize an organization's human capital
•can also facilitate the development of social capital
T&D Benefits - ANS ✔✔•To organizations
•To employees
•To society
Organizational Benefits - Strategy - ANS ✔✔training employees to have knowledge and skills to help
achieve organizational goals and objectives
Organizational Benefits - Effectiveness - ANS ✔✔increases competitive advantage
Organizational Benefits - Employee recruitment, engagement, and retention - ANS ✔✔attracts, engages,
and helps keep top talent
