CHAPTER 10 TRAINING AND DEVELOPMENT STUDY GUIDE | EMPLOYEE
TRAINING & DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS
2026/2027
Orientation Training (Onboarding) - correct answer ✔✔Training designed for new employees to allow
them to understand how the company operates, its policies and procedures and to familiarize the
employee with their new work environment.
> more complex companies/higher level employees: longer time span
Formal Orientation - correct answer ✔✔provides new employees with information about rules, policies,
procedures, and the workplace
Effective Orientation - correct answer ✔✔The first impression of the organization will be lasting, and it is
important to orchestrate it in a manner that creates all the images and impressions that will enhance the
effectiveness of the company and the employee.
> positive outcomes
1. Reduced Anxiety - correct answer ✔✔A better understanding of expectations and formalized meeting
of co-workers results in the new employee not feeling the higher level of anxiety associated with the first
few days on the job.
2. Reduced Role Ambiguity - correct answer ✔✔A structured opportunity to determine what is required
on the job and a comfortable feeling about approaching the supervisor and co-workers to ask questions
about the job provide an opportunity to clear up any misunderstandings about job requirements.
3. Reduced Turnover - correct answer ✔✔Substantial evidence indicates that effective orientations
reduce turnover.
4. Improved Job Performance - correct answer ✔✔A better understanding of job requirements and the
willingness to ask for assistance result in fewer errors and the ability to get up to top production levels
sooner; all of which translates to improved performance.
5. Higher Level of Committment - correct answer ✔✔Evidence suggests that those who receive effective
orientations are more committed, more involved in their job, and more likely to take on the values of the
organization.
6. More effective/efficient organization - correct answer ✔✔The organization with more employees
achieving optimal performance quicker, operating at a higher level of performance, showing a clearer
understanding of their responsibilities, staying with the organization for a longer time, and being more
committed to the values and objectives of the organization is definitely going to be more efficient,
effective, and valuable to its shareholders.
Diversity Training - correct answer ✔✔Training that focuses on understanding the differences that are
found among people of different backgrounds (race, age, ethnicity, gender).
, > 51% provide diversity training on regular basis
Changes in Diversity - correct answer ✔✔- many races and cultures
- increasing number of women
- aging workforce
> tension/conflicts in the workplace
Costs of Diversity Turnover - correct answer ✔✔- Loss of a productive employee who could end up with
a competitor
- Expense to recruit a replacement
- Expense to retrain the replacement
- Loss of productivity during the preceding items
> also loss of reputation, legal costs
Effective Diverse Workforce - correct answer ✔✔do something to capitalize on the advantages and at
the same time deal appropriately with any negative aspects of diversity.
> several advantages
1. Larger Applicant Pool - correct answer ✔✔An effective and diverse workforce that is well maintained
will contribute to a good reputation, and more individuals will want to join the organization. This will
translate into a more effective workforce.
2. Reduced costs - correct answer ✔✔- fewer turnovers, which will translate into less rehiring
- outcomes of tensions (lower productivity, absenteeism, fighting, refusing to cooperate on projects, etc.)
will not be present
- no costs for paying for legal representation and settling lawsuits for discrimination
3. Access to more markets - correct answer ✔✔The more your organization reflects this diversity, the
more likely a diverse customer base will be cultivated.
As we become an international community with more international business, those organizations whose
employees understand the culture of these international markets will do better.
4. Creative Problem Solving - correct answer ✔✔The more diverse the group, the more diverse the ideas
that are generated. Employees with different backgrounds are more likely to see issues from different
perspectives, resulting in more creative ideas (other things being equal).
Problems of Diversity Training - correct answer ✔✔- lack of mechanisms to support the training
afterwards
- lack support from top management
- lack of diversity success tied to performance appraisals
TRAINING & DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS
2026/2027
Orientation Training (Onboarding) - correct answer ✔✔Training designed for new employees to allow
them to understand how the company operates, its policies and procedures and to familiarize the
employee with their new work environment.
> more complex companies/higher level employees: longer time span
Formal Orientation - correct answer ✔✔provides new employees with information about rules, policies,
procedures, and the workplace
Effective Orientation - correct answer ✔✔The first impression of the organization will be lasting, and it is
important to orchestrate it in a manner that creates all the images and impressions that will enhance the
effectiveness of the company and the employee.
> positive outcomes
1. Reduced Anxiety - correct answer ✔✔A better understanding of expectations and formalized meeting
of co-workers results in the new employee not feeling the higher level of anxiety associated with the first
few days on the job.
2. Reduced Role Ambiguity - correct answer ✔✔A structured opportunity to determine what is required
on the job and a comfortable feeling about approaching the supervisor and co-workers to ask questions
about the job provide an opportunity to clear up any misunderstandings about job requirements.
3. Reduced Turnover - correct answer ✔✔Substantial evidence indicates that effective orientations
reduce turnover.
4. Improved Job Performance - correct answer ✔✔A better understanding of job requirements and the
willingness to ask for assistance result in fewer errors and the ability to get up to top production levels
sooner; all of which translates to improved performance.
5. Higher Level of Committment - correct answer ✔✔Evidence suggests that those who receive effective
orientations are more committed, more involved in their job, and more likely to take on the values of the
organization.
6. More effective/efficient organization - correct answer ✔✔The organization with more employees
achieving optimal performance quicker, operating at a higher level of performance, showing a clearer
understanding of their responsibilities, staying with the organization for a longer time, and being more
committed to the values and objectives of the organization is definitely going to be more efficient,
effective, and valuable to its shareholders.
Diversity Training - correct answer ✔✔Training that focuses on understanding the differences that are
found among people of different backgrounds (race, age, ethnicity, gender).
, > 51% provide diversity training on regular basis
Changes in Diversity - correct answer ✔✔- many races and cultures
- increasing number of women
- aging workforce
> tension/conflicts in the workplace
Costs of Diversity Turnover - correct answer ✔✔- Loss of a productive employee who could end up with
a competitor
- Expense to recruit a replacement
- Expense to retrain the replacement
- Loss of productivity during the preceding items
> also loss of reputation, legal costs
Effective Diverse Workforce - correct answer ✔✔do something to capitalize on the advantages and at
the same time deal appropriately with any negative aspects of diversity.
> several advantages
1. Larger Applicant Pool - correct answer ✔✔An effective and diverse workforce that is well maintained
will contribute to a good reputation, and more individuals will want to join the organization. This will
translate into a more effective workforce.
2. Reduced costs - correct answer ✔✔- fewer turnovers, which will translate into less rehiring
- outcomes of tensions (lower productivity, absenteeism, fighting, refusing to cooperate on projects, etc.)
will not be present
- no costs for paying for legal representation and settling lawsuits for discrimination
3. Access to more markets - correct answer ✔✔The more your organization reflects this diversity, the
more likely a diverse customer base will be cultivated.
As we become an international community with more international business, those organizations whose
employees understand the culture of these international markets will do better.
4. Creative Problem Solving - correct answer ✔✔The more diverse the group, the more diverse the ideas
that are generated. Employees with different backgrounds are more likely to see issues from different
perspectives, resulting in more creative ideas (other things being equal).
Problems of Diversity Training - correct answer ✔✔- lack of mechanisms to support the training
afterwards
- lack support from top management
- lack of diversity success tied to performance appraisals
