CHAPTER 7 TRAINING AND DEVELOPMENT STUDY GUIDE | EMPLOYEE TRAINING
& DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Chief Learning Officers - correct answer ✔✔a high-ranking manager directly responsible for fostering
employee learning and development within the firm
To ensure that a firm's training and development investment has the maximum impact possible, a
strategic and systematic approach should be used that involves four phases: - correct answer ✔✔1. A
needs assessment based on the firm's competitive objectives
2. Program design
3. Implementation
4. Evaluation
Some of the most common types of training employees are given - correct answer ✔✔1. Orientation
training for new hires
2. Basic on-the-job training for new hires
3. Managerial training
4. Sales training
5. Executive training
6. IT/computer training
7. Customer service training
8. Compliance (regulations) training
9. Ethics training
10. Diversity training
Organizational Analysis - correct answer ✔✔Examination of the environment, strategies, and resources
of the organization to determine where training emphasis should be placed
Task Analysis - correct answer ✔✔Involves reviewing the job description and specifications to identify
the activities performed in a particular job and the knowledge, skills, abilities, and the other attributes
(KSAOs) needed to perform them
Competency assessment - correct answer ✔✔analysis of the sets of skills and knowledge needed for
decision-oriented and knowledge-intensive jobs
Person Analysis - correct answer ✔✔determination of the specific individuals who need training
- This helps organizations avoid the mistake of sending all employees into training when some do not
need it.
Instructional objectives - correct answer ✔✔Desired outcomes of a training program
Trainee readiness - correct answer ✔✔refers to whether or not the experience and knowledge of
trainees have made them ready to absorb the training
Trainee motivation - correct answer ✔✔the organization needs to help employees understand the link
between the effort they put into training and payoff
, Goal Setting - correct answer ✔✔When trainers take the time to explain the training's goals and
objectives to trainees--or when trainees are encouraged to set goals on their own--the level of interest,
understanding, and effort directed toward the training is likely to increase.
Meaningfulness of Presentation - correct answer ✔✔Trainees will be better able to learn new
information if it is presented using terminology they can understand and the training is connected with
things already familiar to them.
Modeling - correct answer ✔✔People learn by mimicking other people.
Individual Learning Differences - correct answer ✔✔- They should use visual aids, encourage the
participation of learners by including them in demonstrations, and ask them questions about their own
experiences.
- Hands-on activities and breaking large groups into smaller groups for specific activities can also help
trainers accommodate different learning styles.
Active Practice and Repetition - correct answer ✔✔- Trainees should be given frequent opportunities to
practice their job tasks in the way they will ultimately be expected to perform them.
- The value of practice is that it causes behaviors to become second nature.
Whole vs. Part Learning - correct answer ✔✔- Program instruction, which is also referred to as self-
pacing learning, is often used to break down learning into sequences for employees to learn at their own
pace.
- After being presented with small segment of information, the trainee is required to answer a question,
either by writing in a response or selecting one on a computer.
Distributed learning - correct answer ✔✔spacing out the training will result in faster learning and longer
retention
Behavior modification - correct answer ✔✔a technique that operates on the principle that behavior that
is rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior
that is penalized or unrewarded will decrease in frequency
Spot rewards - correct answer ✔✔programs that award employees on the spot when they do something
particularly will during training or on the job
Characteristics of instructors - correct answer ✔✔Training is influenced by the trainer's personal manner
and characteristics such as his or her knowledge of the subject, enthusiasm and sincerity, interest in
trainees, sense of humor, ability yo communicate clearly, and willingness to provide individual assistance
to trainees.
On-the-job Training (OJT) - correct answer ✔✔- A method by which employees are given hands-on
experience with instructions from their supervisor or other trainer.
- OJT has the advantage of providing hands-on experience under normal working conditions and an
opportunity for the trainer--a manager or senior employee-to build good relationships with new
employees.
& DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS 2026/2027
Chief Learning Officers - correct answer ✔✔a high-ranking manager directly responsible for fostering
employee learning and development within the firm
To ensure that a firm's training and development investment has the maximum impact possible, a
strategic and systematic approach should be used that involves four phases: - correct answer ✔✔1. A
needs assessment based on the firm's competitive objectives
2. Program design
3. Implementation
4. Evaluation
Some of the most common types of training employees are given - correct answer ✔✔1. Orientation
training for new hires
2. Basic on-the-job training for new hires
3. Managerial training
4. Sales training
5. Executive training
6. IT/computer training
7. Customer service training
8. Compliance (regulations) training
9. Ethics training
10. Diversity training
Organizational Analysis - correct answer ✔✔Examination of the environment, strategies, and resources
of the organization to determine where training emphasis should be placed
Task Analysis - correct answer ✔✔Involves reviewing the job description and specifications to identify
the activities performed in a particular job and the knowledge, skills, abilities, and the other attributes
(KSAOs) needed to perform them
Competency assessment - correct answer ✔✔analysis of the sets of skills and knowledge needed for
decision-oriented and knowledge-intensive jobs
Person Analysis - correct answer ✔✔determination of the specific individuals who need training
- This helps organizations avoid the mistake of sending all employees into training when some do not
need it.
Instructional objectives - correct answer ✔✔Desired outcomes of a training program
Trainee readiness - correct answer ✔✔refers to whether or not the experience and knowledge of
trainees have made them ready to absorb the training
Trainee motivation - correct answer ✔✔the organization needs to help employees understand the link
between the effort they put into training and payoff
, Goal Setting - correct answer ✔✔When trainers take the time to explain the training's goals and
objectives to trainees--or when trainees are encouraged to set goals on their own--the level of interest,
understanding, and effort directed toward the training is likely to increase.
Meaningfulness of Presentation - correct answer ✔✔Trainees will be better able to learn new
information if it is presented using terminology they can understand and the training is connected with
things already familiar to them.
Modeling - correct answer ✔✔People learn by mimicking other people.
Individual Learning Differences - correct answer ✔✔- They should use visual aids, encourage the
participation of learners by including them in demonstrations, and ask them questions about their own
experiences.
- Hands-on activities and breaking large groups into smaller groups for specific activities can also help
trainers accommodate different learning styles.
Active Practice and Repetition - correct answer ✔✔- Trainees should be given frequent opportunities to
practice their job tasks in the way they will ultimately be expected to perform them.
- The value of practice is that it causes behaviors to become second nature.
Whole vs. Part Learning - correct answer ✔✔- Program instruction, which is also referred to as self-
pacing learning, is often used to break down learning into sequences for employees to learn at their own
pace.
- After being presented with small segment of information, the trainee is required to answer a question,
either by writing in a response or selecting one on a computer.
Distributed learning - correct answer ✔✔spacing out the training will result in faster learning and longer
retention
Behavior modification - correct answer ✔✔a technique that operates on the principle that behavior that
is rewarded, or positively reinforced, will be exhibited more frequently in the future, whereas behavior
that is penalized or unrewarded will decrease in frequency
Spot rewards - correct answer ✔✔programs that award employees on the spot when they do something
particularly will during training or on the job
Characteristics of instructors - correct answer ✔✔Training is influenced by the trainer's personal manner
and characteristics such as his or her knowledge of the subject, enthusiasm and sincerity, interest in
trainees, sense of humor, ability yo communicate clearly, and willingness to provide individual assistance
to trainees.
On-the-job Training (OJT) - correct answer ✔✔- A method by which employees are given hands-on
experience with instructions from their supervisor or other trainer.
- OJT has the advantage of providing hands-on experience under normal working conditions and an
opportunity for the trainer--a manager or senior employee-to build good relationships with new
employees.
