CHAPTER 7 EMPLOYEE TRAINING & DEVELOPMENT STUDY GUIDE | EXAM
REVIEW QUESTIONS AND ANSWERS 2026/2027
Employee training - ✔✔Planned effort by an organization to facilitate employees' learning, retention, &
transfer of job-related behavior
Orientation programs are typically designed to - ✔✔introduce employees to the organization & its
goals, philosophy, policies, and procedures
Other functions of orientation programs - ✔✔- acquaint workers w/ both physical structure &
personnel structure of organization
-new employees also learning about compensation, benefits, & safety rules & procedures
- help newcomers deal w/ stresses of adjusting to a new work environment
Initial training should provide enough information so that - ✔✔new employees can quickly become
productive members of the organization's workforce
New employee orientation & training - ✔✔New workers are often eager & willing to learn
Employees receiving adequate initial training - ✔✔are more satisfied and less likely to quit during first
six months of a job than workers who receive little initial training
It has been suggested that adequate new employee orientation programs can pay huge dividends over
time in - ✔✔increased employee productivity & satisfaction w/ the job and the organization
Retraining and continuing education programs - ✔✔- certain amount of knowledge and skills of workers
either erodes or becomes obsolete during their work careers
To maintain workers' proficiencies, organizations must - ✔✔encourage & support basic "refresher
courses" as well as continuous education programs that provide workers w/ new info
With rapid technological advancements, it is critical that - ✔✔the skills and knowledge of persons
employed in jobs that require the use of advanced technology be constantly updated
Research on employee retraining suggest that older employees may resist retraining efforts due to -
✔✔lack of self-confidence in their ability to learn
Retirement planning & preparation - ✔✔- Training depts. of many orgs. offer employees assistance in
planning & preparing for retirement
-Seminars offered on such topics as making retirement decision, retirement plans & options, etc.
-More gen. programs aimed @ helping retirees adjust to nonworking lifestyle are also offered
An increase in preretirement training programs reflects a general trend toward - ✔✔more employee
training & greater concern for employees' pre- and post- retirement welfare
What is needed for employees to successfully retire? - ✔✔Pre- and post-retirement planning
, Employee career development - ✔✔- Orgs. becoming more and more aware of the need for greater
attention to development & planning of employees' careers
- Career development systems typically offer variety of programs, incl. career counseling, courses in
career planning...
Helping workers plan their careers can help lead to a - ✔✔more productive, more satisfied, and more
loyal workforce
With increased job mobility and organizational downsizing, research has demonstrated that is is very
important today for - ✔✔employees to learn to take responsibility for and "self-manage" their careers
Companies that demonstrate they're concerned about employee career advancement are - ✔✔going to
be more successful at attracting & retaining employees
The increasing globalization of business means that - ✔✔many workers will be required to interface w/
representatives of organizations based in other nations
Some of the skills required for working in another culture include - ✔✔- foreign language skills
-knowledge of the host country's general culture
-knowledge of the country's specific business culture & work rules
The best workers- those who can easily adjust to different international assignments- are those who
possess what is called - ✔✔"cultural intelligence"
W/ internationalization & increased access to jobs, work groups are becoming increasingly diverse, w/ -
✔✔more women and older employees in the workforce, as well as national and cultural diversity
Most diversity training programs seek to - ✔✔- raise employees' awareness of diversity issues
- try to increase understanding of people from other backgrounds & cultures
- strive to change negative attitudes & behaviors
Training in diversity issues, harassment, & ethical behavior - ✔✔- Nearly 1/4 of U.S. women report
being sexually harassed at work, w/ more than 1/2 reporting they experienced potentially harassing
behaviors
Research suggests that sexual harassment is affected by - ✔✔the organizational culture & climate
Majority of U.S. companies have developed training programs designed to reduce sexual harassment in
workplace - ✔✔Many of these programs focus on increasing awareness of harassing behavior & trying
to neutralize situations and "cultures" that promote or allow sexual harassment
There is some evidence that sexual harassment training does indeed have positive effects, particularly in
- ✔✔helping male employees better understand what sorts of behaviors constitute sexual harassment
It has been suggested that sexual harassment training needs to focus both at - ✔✔the individual
employee level & at the work group or team level
REVIEW QUESTIONS AND ANSWERS 2026/2027
Employee training - ✔✔Planned effort by an organization to facilitate employees' learning, retention, &
transfer of job-related behavior
Orientation programs are typically designed to - ✔✔introduce employees to the organization & its
goals, philosophy, policies, and procedures
Other functions of orientation programs - ✔✔- acquaint workers w/ both physical structure &
personnel structure of organization
-new employees also learning about compensation, benefits, & safety rules & procedures
- help newcomers deal w/ stresses of adjusting to a new work environment
Initial training should provide enough information so that - ✔✔new employees can quickly become
productive members of the organization's workforce
New employee orientation & training - ✔✔New workers are often eager & willing to learn
Employees receiving adequate initial training - ✔✔are more satisfied and less likely to quit during first
six months of a job than workers who receive little initial training
It has been suggested that adequate new employee orientation programs can pay huge dividends over
time in - ✔✔increased employee productivity & satisfaction w/ the job and the organization
Retraining and continuing education programs - ✔✔- certain amount of knowledge and skills of workers
either erodes or becomes obsolete during their work careers
To maintain workers' proficiencies, organizations must - ✔✔encourage & support basic "refresher
courses" as well as continuous education programs that provide workers w/ new info
With rapid technological advancements, it is critical that - ✔✔the skills and knowledge of persons
employed in jobs that require the use of advanced technology be constantly updated
Research on employee retraining suggest that older employees may resist retraining efforts due to -
✔✔lack of self-confidence in their ability to learn
Retirement planning & preparation - ✔✔- Training depts. of many orgs. offer employees assistance in
planning & preparing for retirement
-Seminars offered on such topics as making retirement decision, retirement plans & options, etc.
-More gen. programs aimed @ helping retirees adjust to nonworking lifestyle are also offered
An increase in preretirement training programs reflects a general trend toward - ✔✔more employee
training & greater concern for employees' pre- and post- retirement welfare
What is needed for employees to successfully retire? - ✔✔Pre- and post-retirement planning
, Employee career development - ✔✔- Orgs. becoming more and more aware of the need for greater
attention to development & planning of employees' careers
- Career development systems typically offer variety of programs, incl. career counseling, courses in
career planning...
Helping workers plan their careers can help lead to a - ✔✔more productive, more satisfied, and more
loyal workforce
With increased job mobility and organizational downsizing, research has demonstrated that is is very
important today for - ✔✔employees to learn to take responsibility for and "self-manage" their careers
Companies that demonstrate they're concerned about employee career advancement are - ✔✔going to
be more successful at attracting & retaining employees
The increasing globalization of business means that - ✔✔many workers will be required to interface w/
representatives of organizations based in other nations
Some of the skills required for working in another culture include - ✔✔- foreign language skills
-knowledge of the host country's general culture
-knowledge of the country's specific business culture & work rules
The best workers- those who can easily adjust to different international assignments- are those who
possess what is called - ✔✔"cultural intelligence"
W/ internationalization & increased access to jobs, work groups are becoming increasingly diverse, w/ -
✔✔more women and older employees in the workforce, as well as national and cultural diversity
Most diversity training programs seek to - ✔✔- raise employees' awareness of diversity issues
- try to increase understanding of people from other backgrounds & cultures
- strive to change negative attitudes & behaviors
Training in diversity issues, harassment, & ethical behavior - ✔✔- Nearly 1/4 of U.S. women report
being sexually harassed at work, w/ more than 1/2 reporting they experienced potentially harassing
behaviors
Research suggests that sexual harassment is affected by - ✔✔the organizational culture & climate
Majority of U.S. companies have developed training programs designed to reduce sexual harassment in
workplace - ✔✔Many of these programs focus on increasing awareness of harassing behavior & trying
to neutralize situations and "cultures" that promote or allow sexual harassment
There is some evidence that sexual harassment training does indeed have positive effects, particularly in
- ✔✔helping male employees better understand what sorts of behaviors constitute sexual harassment
It has been suggested that sexual harassment training needs to focus both at - ✔✔the individual
employee level & at the work group or team level
