WGU D253 TASK 2: STRATEGIES FOR VALUES-BASED LEADERSHIP & EMOTIONAL
INTELLIGENCE |LATEST UPDATE WITH COMPLETE SOLUTIONS
D253 - TASK 2: Becoming an Effective Values-Based Leader
A. Prepare a document as the new customer service manager to help your team understand the
four domains of emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one of the six
company values provided in the scenario (Excellence, Integrity, Humility, Trust, Growth,
Respect).
Good afternoon, your new customer service manager, is here. It is a pleasure to work with all of you to
grow within our value-based company. I look forward to providing my team with an atmosphere
conducive to growth, production, progress, and unity. I will focus on acknowledging that every employee
provides value to the company. I will make tough decisions by considering a scenario's facts before
acting. I will use creativity in projects and policies to utilize the different skill sets each of you possesses.
Together, I will provide you with respect while expecting respect in return. We succeed as we all strive to
respect and utilize each other's unique knowledge and perspectives.
2. Discuss how you and your team will use one of the following elements of self-awareness in your
daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
Self-awareness in the workplace is imperative to achieve productivity; as a customer service manager, I
will exude self-confidence while pivoting into my new duties. While expressing self-awareness through
self-confidence, I will build trust with my team. In addition, to build confidence, the team will begin to
experience self-confidence in their abilities and self as well; the character traits will be contagious. When
the team and workplace are confident in themselves and their skills and abilities, they tend to provide
feedback, brainstorm new processes and ideas, and perform more effectively, creating a productive and
successful workplace environment.
3. Discuss how you and your team will use one of the following elements of self-management in
your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
My team and I will use the self-management element of emotional self-control in our daily interactions.
This self-management technique will allow me to show that I can maintain and process my team's
emotions. By being aware of my feelings and those around me, I will create a stable culture and set an
example of how employees are expected to carry themselves emotionally. In being in control of our
INTELLIGENCE |LATEST UPDATE WITH COMPLETE SOLUTIONS
D253 - TASK 2: Becoming an Effective Values-Based Leader
A. Prepare a document as the new customer service manager to help your team understand the
four domains of emotional intelligence (self-awareness, self-management, social awareness, and
relationship management) by doing the following:
1. Introduce yourself as the new customer service manager to your team, focusing on one of the six
company values provided in the scenario (Excellence, Integrity, Humility, Trust, Growth,
Respect).
Good afternoon, your new customer service manager, is here. It is a pleasure to work with all of you to
grow within our value-based company. I look forward to providing my team with an atmosphere
conducive to growth, production, progress, and unity. I will focus on acknowledging that every employee
provides value to the company. I will make tough decisions by considering a scenario's facts before
acting. I will use creativity in projects and policies to utilize the different skill sets each of you possesses.
Together, I will provide you with respect while expecting respect in return. We succeed as we all strive to
respect and utilize each other's unique knowledge and perspectives.
2. Discuss how you and your team will use one of the following elements of self-awareness in your
daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
Self-awareness in the workplace is imperative to achieve productivity; as a customer service manager, I
will exude self-confidence while pivoting into my new duties. While expressing self-awareness through
self-confidence, I will build trust with my team. In addition, to build confidence, the team will begin to
experience self-confidence in their abilities and self as well; the character traits will be contagious. When
the team and workplace are confident in themselves and their skills and abilities, they tend to provide
feedback, brainstorm new processes and ideas, and perform more effectively, creating a productive and
successful workplace environment.
3. Discuss how you and your team will use one of the following elements of self-management in
your daily interactions:
• emotional self-control
• transparency
• adaptability
• achievement
• initiative
• optimism
My team and I will use the self-management element of emotional self-control in our daily interactions.
This self-management technique will allow me to show that I can maintain and process my team's
emotions. By being aware of my feelings and those around me, I will create a stable culture and set an
example of how employees are expected to carry themselves emotionally. In being in control of our
