CPHQ® PRACTICE EXAM QUESTIONS AND CORRECT ANSWERS
Question 1 of 60
Question 1
Step 1 of 1
What is the critical difference between quality assurance (QA) and
quality improvement is a shift in focus?
An identifying poor performers to improving group performance.
A retrospective review to concurrent screening.
Incorrect. Quality improvement is focused on systems, processes, and
groups to improve. Quality assurance is focused on monitoring problem
areas or individuals.
Question 2 of 60
Question 2
What does deemed status refers to?
Accreditation equivalency with a Centers for Medicare and Medicaid
Services (CMS) survey.
Question 3 of 60
,A hospital-wide medical record audit on documentation has been
completed. The following table shows the compliance rate of
documentation:
Which of the following is the next step?
Conduct a focused review of the patient assessment process.
Correct! A focused review of the patient assessment process should be
prioritized because of low performance and decreased performance
from Q1 to Q2.
Question 4 of 60
Question 4
What is the primary purpose of an organization's quality
improvement (QI) strategic plan?
Define the future direction for quality.
Correct! This is a function of having a QI strategic plan.
Question 5 of 60
Question 5
Leaders enhance employee commitment to organizational values by
fostering which of the following types of communication?
Timely, open, two-way
Correct! Best answer for leadership to have visibility and to promote
engagement with staff.
Question 6 of 60
Question 6
, Which of the following principles applies to continuous quality
improvement in an organization?
Systems, not poor job performance, are responsible for most problems.
Correct! Foundation of what quality improvement programs should be
built on.
Question 7 of 60
Question 7
What would influence the most on the success of a performance
improvement program?
Reliability of data management software
Culture of the organization
Educational preparation of quality leaders
People skills of the facility leaders
Incorrect. This may be a factor, but not the best answer
Question 8 of 60
Question 8
In the process of strategic planning, an organization makes decisions
about the future. What is a basic component of the planning
process?
Examine both internal and external environments.
Question 1 of 60
Question 1
Step 1 of 1
What is the critical difference between quality assurance (QA) and
quality improvement is a shift in focus?
An identifying poor performers to improving group performance.
A retrospective review to concurrent screening.
Incorrect. Quality improvement is focused on systems, processes, and
groups to improve. Quality assurance is focused on monitoring problem
areas or individuals.
Question 2 of 60
Question 2
What does deemed status refers to?
Accreditation equivalency with a Centers for Medicare and Medicaid
Services (CMS) survey.
Question 3 of 60
,A hospital-wide medical record audit on documentation has been
completed. The following table shows the compliance rate of
documentation:
Which of the following is the next step?
Conduct a focused review of the patient assessment process.
Correct! A focused review of the patient assessment process should be
prioritized because of low performance and decreased performance
from Q1 to Q2.
Question 4 of 60
Question 4
What is the primary purpose of an organization's quality
improvement (QI) strategic plan?
Define the future direction for quality.
Correct! This is a function of having a QI strategic plan.
Question 5 of 60
Question 5
Leaders enhance employee commitment to organizational values by
fostering which of the following types of communication?
Timely, open, two-way
Correct! Best answer for leadership to have visibility and to promote
engagement with staff.
Question 6 of 60
Question 6
, Which of the following principles applies to continuous quality
improvement in an organization?
Systems, not poor job performance, are responsible for most problems.
Correct! Foundation of what quality improvement programs should be
built on.
Question 7 of 60
Question 7
What would influence the most on the success of a performance
improvement program?
Reliability of data management software
Culture of the organization
Educational preparation of quality leaders
People skills of the facility leaders
Incorrect. This may be a factor, but not the best answer
Question 8 of 60
Question 8
In the process of strategic planning, an organization makes decisions
about the future. What is a basic component of the planning
process?
Examine both internal and external environments.
