HFT 1000 Midterm Exam Questions with
Correct Answers
In the context of technology, which of the following is a challenge that the hospitality
industry faces?
Training employees to use new technology
In the hospitality industry, the ________ is usually from 3:00 p.m. to 11:00 p.m.
evening shift
Which of the following statements is true of the current hospitality industry
philosophy?
It is one in which managers council associates, giving them resources and helping them to
think for themselves.
Which of the following statements is true of the taverns and inns constructed in the
Roman Empire?
They were elaborate and well-appointed.
In ancient times, Sumerian taverns and inns on the roadside became popular due to
________.
the shift from hunting and gathering to growing crops
________ is the ability to achieve ongoing economic prosperity while protecting the
natural resources of the planet and maintaining an ideal quality of life for its people and
future generations.
Sustainability
,The most famous hospice, the Hospice de Beaune in the Burgundy region of France, is
still functioning, partly because of its role in the __________ world.
wine
The ________ are the people working inside a hotel who receive or benefit from the
output of work done by others in the hotel.
internal guests
Which of the following statements is true of the TQM process?
Top executives and line managers are responsible for its success.
Which of the following statements is true of the current trends in sustainability and
green travel in the hospitality industry?
More and more guests are expecting their hospitality provider to be environmentally
conscious.
In the hospitality industry, ________ refers to the consumer's participation in the
production process of a hotel's services.
inseparability
The difference between total quality management (TQM) and quality control (QC) is
that QC focuses on error detection, whereas TQM focuses on ________.
error prevention
Corporate philosophy has strong links to quality leadership and the ________ process.
total quality management
Which of the following statements is true of the hospitality industry?
, It strives for outstanding guest satisfaction, which leads to guest loyalty and profit.
Which of the following scenarios is an example of an employee working in the heart of
the house?
Zoey works as a cook in the kitchen and makes sure that the orders are ready in time for the
servers to serve
A(n) ________ is defined as a chain hotel owned or managed by the chain or parent
company.
corporate hotel
Which of the following is an advantage of buying a franchise?
It provides the buyer the franchisor's experience in running the business
Which of the following is a method that the hospitality industry uses to conserve water?
Using low-flow water devices
Which of the following statements is true of city center and suburban hotels?
They meet the needs of the traveling public for business or leisure reasons
__________ in the hospitality industry is a concept that allows a company to expand
more rapidly by using other people's money rather than obtaining its own financing.
Franchising
________ collects data on hotel properties, competitive set, and the industry within and
outside the United States and issues STAR reports, which summarize hotel and market
performance on a weekly, monthly, and annual basis.
Smith Travel Research
Correct Answers
In the context of technology, which of the following is a challenge that the hospitality
industry faces?
Training employees to use new technology
In the hospitality industry, the ________ is usually from 3:00 p.m. to 11:00 p.m.
evening shift
Which of the following statements is true of the current hospitality industry
philosophy?
It is one in which managers council associates, giving them resources and helping them to
think for themselves.
Which of the following statements is true of the taverns and inns constructed in the
Roman Empire?
They were elaborate and well-appointed.
In ancient times, Sumerian taverns and inns on the roadside became popular due to
________.
the shift from hunting and gathering to growing crops
________ is the ability to achieve ongoing economic prosperity while protecting the
natural resources of the planet and maintaining an ideal quality of life for its people and
future generations.
Sustainability
,The most famous hospice, the Hospice de Beaune in the Burgundy region of France, is
still functioning, partly because of its role in the __________ world.
wine
The ________ are the people working inside a hotel who receive or benefit from the
output of work done by others in the hotel.
internal guests
Which of the following statements is true of the TQM process?
Top executives and line managers are responsible for its success.
Which of the following statements is true of the current trends in sustainability and
green travel in the hospitality industry?
More and more guests are expecting their hospitality provider to be environmentally
conscious.
In the hospitality industry, ________ refers to the consumer's participation in the
production process of a hotel's services.
inseparability
The difference between total quality management (TQM) and quality control (QC) is
that QC focuses on error detection, whereas TQM focuses on ________.
error prevention
Corporate philosophy has strong links to quality leadership and the ________ process.
total quality management
Which of the following statements is true of the hospitality industry?
, It strives for outstanding guest satisfaction, which leads to guest loyalty and profit.
Which of the following scenarios is an example of an employee working in the heart of
the house?
Zoey works as a cook in the kitchen and makes sure that the orders are ready in time for the
servers to serve
A(n) ________ is defined as a chain hotel owned or managed by the chain or parent
company.
corporate hotel
Which of the following is an advantage of buying a franchise?
It provides the buyer the franchisor's experience in running the business
Which of the following is a method that the hospitality industry uses to conserve water?
Using low-flow water devices
Which of the following statements is true of city center and suburban hotels?
They meet the needs of the traveling public for business or leisure reasons
__________ in the hospitality industry is a concept that allows a company to expand
more rapidly by using other people's money rather than obtaining its own financing.
Franchising
________ collects data on hotel properties, competitive set, and the industry within and
outside the United States and issues STAR reports, which summarize hotel and market
performance on a weekly, monthly, and annual basis.
Smith Travel Research
