BUAD 309 FINAL EXAM 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔moods - ✔✔feelings that tend to be less intense than emotions and that lack a
contextual stimulus
✔✔positive affect - ✔✔a mood dimension that consists of specific positive emotions
such as excitement, self-assurance, and cheerfulness at the high end and boredom,
sluggishness, and tiredness at the low end
✔✔negative affect - ✔✔a mood dimension that consists of emotions such as
nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at
the low end
✔✔positivity offset - ✔✔the tendency of most individuals to experience a mildly positive
mood at zero input (when nothing in particular is going on)
✔✔affect intensity - ✔✔individual differences in the strength with which individuals
experience their emotions
✔✔illusory correlation - ✔✔the tendency of people to associate two events when in
reality there is no connection
✔✔emotional labor - ✔✔a situation in which an employee expresses organizationally
desired emotions during interpersonal transactions at work
✔✔emotional dissonance - ✔✔inconsistencies between the emotions people feel and
the emotions they project
✔✔felt emotions - ✔✔an individual's actual emotions
✔✔displayed emotions - ✔✔emotions that are organizationally required and considered
appropriate in a given job
✔✔surface acting - ✔✔hiding one's inner feelings and forgoing emotional expressions in
response to display rules
✔✔deep acting - ✔✔trying to modify one's true inner feelings based on display rules
✔✔affective events theory (AET) - ✔✔a model that suggests that workplace events
cause emotional reactions on the part of employees, which then influence workplace
attitudes and behaviors
, ✔✔emotional intelligence (EI) - ✔✔The ability to detect and to manage emotional cues
and information
✔✔emotional contagion - ✔✔the process by which people's emotions are caused by
emotions of others
✔✔personality - ✔✔enduring characteristics that describe an individual's behavior
✔✔heredity - ✔✔factors determined at conception; one's biological, physiological, and
inherent psychological makeup
✔✔personality traits - ✔✔enduring characteristics that describe an individual's behavior
✔✔Myers-Briggs Type Indicator (MBTI) - ✔✔A personality test that taps four
characteristics and classifies people into 1 of 16 personality types
✔✔Big Five Model - ✔✔A personality assessment model that taps 5 basic dimensions
✔✔extraversion - ✔✔a personality dimension describing someone who is sociable,
gregarious, and assertive
✔✔agreeableness - ✔✔a personality dimension that describes someone who is good
natured, cooperative, and trusting
✔✔conscientiousness - ✔✔a personality dimension that describes someone who is
responsible, dependable, persistent, and organized
✔✔emotional stability - ✔✔a personality dimension that characterizes someone as
calm, self-confident, secure (positive) versus nervous, depressed, and insecure
(negative)
✔✔openness to experience - ✔✔a personality dimension that characterizes someone in
terms of imagination, sensitivity, and curiosity
✔✔core self-evaluation - ✔✔bottom-line conclusions individuals have about their
capabilities, competence, and worth as a person
✔✔machiavellianism - ✔✔the degree to which an individual is pragmatic, maintains
emotional distance, and believes that ends can justify means
✔✔narcissism - ✔✔the tendency to be arrogant, have a grandiose sense of self-
importance, require excessive admiration, and have a sense of entitlement
SOLUTIONS RATED A+
✔✔moods - ✔✔feelings that tend to be less intense than emotions and that lack a
contextual stimulus
✔✔positive affect - ✔✔a mood dimension that consists of specific positive emotions
such as excitement, self-assurance, and cheerfulness at the high end and boredom,
sluggishness, and tiredness at the low end
✔✔negative affect - ✔✔a mood dimension that consists of emotions such as
nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at
the low end
✔✔positivity offset - ✔✔the tendency of most individuals to experience a mildly positive
mood at zero input (when nothing in particular is going on)
✔✔affect intensity - ✔✔individual differences in the strength with which individuals
experience their emotions
✔✔illusory correlation - ✔✔the tendency of people to associate two events when in
reality there is no connection
✔✔emotional labor - ✔✔a situation in which an employee expresses organizationally
desired emotions during interpersonal transactions at work
✔✔emotional dissonance - ✔✔inconsistencies between the emotions people feel and
the emotions they project
✔✔felt emotions - ✔✔an individual's actual emotions
✔✔displayed emotions - ✔✔emotions that are organizationally required and considered
appropriate in a given job
✔✔surface acting - ✔✔hiding one's inner feelings and forgoing emotional expressions in
response to display rules
✔✔deep acting - ✔✔trying to modify one's true inner feelings based on display rules
✔✔affective events theory (AET) - ✔✔a model that suggests that workplace events
cause emotional reactions on the part of employees, which then influence workplace
attitudes and behaviors
, ✔✔emotional intelligence (EI) - ✔✔The ability to detect and to manage emotional cues
and information
✔✔emotional contagion - ✔✔the process by which people's emotions are caused by
emotions of others
✔✔personality - ✔✔enduring characteristics that describe an individual's behavior
✔✔heredity - ✔✔factors determined at conception; one's biological, physiological, and
inherent psychological makeup
✔✔personality traits - ✔✔enduring characteristics that describe an individual's behavior
✔✔Myers-Briggs Type Indicator (MBTI) - ✔✔A personality test that taps four
characteristics and classifies people into 1 of 16 personality types
✔✔Big Five Model - ✔✔A personality assessment model that taps 5 basic dimensions
✔✔extraversion - ✔✔a personality dimension describing someone who is sociable,
gregarious, and assertive
✔✔agreeableness - ✔✔a personality dimension that describes someone who is good
natured, cooperative, and trusting
✔✔conscientiousness - ✔✔a personality dimension that describes someone who is
responsible, dependable, persistent, and organized
✔✔emotional stability - ✔✔a personality dimension that characterizes someone as
calm, self-confident, secure (positive) versus nervous, depressed, and insecure
(negative)
✔✔openness to experience - ✔✔a personality dimension that characterizes someone in
terms of imagination, sensitivity, and curiosity
✔✔core self-evaluation - ✔✔bottom-line conclusions individuals have about their
capabilities, competence, and worth as a person
✔✔machiavellianism - ✔✔the degree to which an individual is pragmatic, maintains
emotional distance, and believes that ends can justify means
✔✔narcissism - ✔✔the tendency to be arrogant, have a grandiose sense of self-
importance, require excessive admiration, and have a sense of entitlement
