CHAM STUDY GUIDE 2026/2027 QUESTIONS AND
SOLUTIONS RATED A+
✔✔Ambulatory Payment Classification - ✔✔System of averaging and bundling using
Current Procedural Terminology (CPT) procedure codes, Healthcare Common
Procedure Coding System (HCPCS) Level II, and revenue codes submitted for
payment.
✔✔Current Procedural Terminology (CPT) - ✔✔the standardized classification system
for reporting medical procedures and services
✔✔International Classification of Diseases - ✔✔code set a that is based on a system
maintained by the World Health Organization. Use of ICD-10 codes in the healthcare
industry is mandated by HIPAA for reporting patient's diseases, conditions, and signs
and symptoms
✔✔Healthcare Common Procedure Coding System (HCPCS) - ✔✔A group of codes
and descriptors used to represent health care procedures, supplies, products, and
services.
✔✔ HCAHPS - ✔✔: Hospital consumers assessment of healthcare provers and
systems (established in 2002 to measure patient satisfaction levels of inpatient hospital
stays)
✔✔Patient Rounding - ✔✔post discharge or post appt phone calls, to follow up real-time
on patient satisfaction issues, and to give patients the opportunity to ask questions,
resulting in reduction of readmission rates
✔✔Key Words at Key Times - ✔✔using words that explain why we do what we do in
terms that demonstrate how it is important or beneficial for the patient
✔✔Lobby Management - ✔✔
✔✔AIDET - ✔✔acknowledge, introduce, duration, explanation, thank you
✔✔Consumerism and Satisfaction Surveys - ✔✔
✔✔Scripting - ✔✔
✔✔Patient engagement/Satisfaction - ✔✔
✔✔EMTALA - ✔✔Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic
purposes
SOLUTIONS RATED A+
✔✔Ambulatory Payment Classification - ✔✔System of averaging and bundling using
Current Procedural Terminology (CPT) procedure codes, Healthcare Common
Procedure Coding System (HCPCS) Level II, and revenue codes submitted for
payment.
✔✔Current Procedural Terminology (CPT) - ✔✔the standardized classification system
for reporting medical procedures and services
✔✔International Classification of Diseases - ✔✔code set a that is based on a system
maintained by the World Health Organization. Use of ICD-10 codes in the healthcare
industry is mandated by HIPAA for reporting patient's diseases, conditions, and signs
and symptoms
✔✔Healthcare Common Procedure Coding System (HCPCS) - ✔✔A group of codes
and descriptors used to represent health care procedures, supplies, products, and
services.
✔✔ HCAHPS - ✔✔: Hospital consumers assessment of healthcare provers and
systems (established in 2002 to measure patient satisfaction levels of inpatient hospital
stays)
✔✔Patient Rounding - ✔✔post discharge or post appt phone calls, to follow up real-time
on patient satisfaction issues, and to give patients the opportunity to ask questions,
resulting in reduction of readmission rates
✔✔Key Words at Key Times - ✔✔using words that explain why we do what we do in
terms that demonstrate how it is important or beneficial for the patient
✔✔Lobby Management - ✔✔
✔✔AIDET - ✔✔acknowledge, introduce, duration, explanation, thank you
✔✔Consumerism and Satisfaction Surveys - ✔✔
✔✔Scripting - ✔✔
✔✔Patient engagement/Satisfaction - ✔✔
✔✔EMTALA - ✔✔Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic
purposes
