RAD 100 COMPREHENSIVE EXAM 2026/2027
QUESTIONS AND ANSWERS RATED A+
✔✔Everyone in the community is considered an outside customer when discussing the
health care system. - ✔✔TRUE
✔✔Delivering high quality customer service only benefits the patient. - ✔✔FALSE, it
benefits the radiographer and department too
✔✔Each customer service cycle is part of the patient's total - ✔✔experience
✔✔The key to value-added service is making the patient's experience as
_________________ as possible at each step along the way and making it superior to
what would be received anywhere else. - ✔✔pleasant
✔✔When performing radiographic procedures you must convey to the patient that you
are a - ✔✔competent and reliable professional who can be trusted
✔✔There is only one way to add value to a patient's experience while in the radiology
department. - ✔✔FALSE
✔✔How should patients over legal age be greeted? - ✔✔Using their last name with an
appropriate title (e.g., Mr., Ms.)
✔✔Taking too much time to interact with one patient delivers poor service to those who
are still waiting for exams. - ✔✔TRUE
✔✔Since radiology departments have receptionists, radiographers shouldn't be
concerned with interacting with inside or outside customers on the telephone. -
✔✔FALSE, radiographers can speak to both!
✔✔a mishandled patient interaction can result in the loss of patient - ✔✔confidence
✔✔Exceeding patient's expectations should not be the goal of radiographer/patient
interaction. - ✔✔FALSE, that should be your goal!
✔✔Conflict resolution should always begin with: - ✔✔listening and empathizing
✔✔Being comfortable with patients asking questions further enhances our -
✔✔professional standing and increases patients' confidence
✔✔Effective listening tells other people we... - ✔✔respect what they have to say
, ✔✔Empathizing is a very important step in conflict resolution. - ✔✔TRUE!
✔✔when at patient does not respond to effective listening or empathy then becomes
abusive, what should you do? - ✔✔seek assistance from another radiographer,
supervisor, or physician
✔✔As a health care professional, you will want to deliver - ✔✔best care and service
possible
✔✔patient interaction steps in order - ✔✔1. Introduce yourself to the patient
2. Instruct the patient how to gown up
3. Take patient to the exam room
4. Obtain clinical history
5. Explain procedure to the patient
6. Introduce the radiologist/RA (sometimes)
7. Perform the exam
8. Release the patient
✔✔When performing radiographic imaging on adults, the use of the patient's first name
is an acceptable practice. - ✔✔FALSE, use last name with (MR, MS, ETC)
✔✔When performing radiographic imaging on pediatric patients - ✔✔use their first
name
✔✔Many radiographic procedures require that the patient change into a gown. -
✔✔TRUE
✔✔When a radiographic procedure is to be performed, who informs and provides
instructions when a gown is required? - ✔✔Radiographer
✔✔When taking the patient to exam room, the rad tech should avoid speaking with the
patient due to professional standards required by the hospital? - ✔✔FALSE
✔✔Taking the patient's clinical history assists the - ✔✔Radiologist when diagnosing
images
✔✔When performing a radiographic procedure, asking a patient why they are having
the exam violates patient confidentiality (HIPAA). - ✔✔FALSE
✔✔It is the professional duty of the radiographer to explain the radiographic procedure
prior to imaging the patient. - ✔✔TRUE
✔✔Performing the procedure requires clear - ✔✔communication with patients
QUESTIONS AND ANSWERS RATED A+
✔✔Everyone in the community is considered an outside customer when discussing the
health care system. - ✔✔TRUE
✔✔Delivering high quality customer service only benefits the patient. - ✔✔FALSE, it
benefits the radiographer and department too
✔✔Each customer service cycle is part of the patient's total - ✔✔experience
✔✔The key to value-added service is making the patient's experience as
_________________ as possible at each step along the way and making it superior to
what would be received anywhere else. - ✔✔pleasant
✔✔When performing radiographic procedures you must convey to the patient that you
are a - ✔✔competent and reliable professional who can be trusted
✔✔There is only one way to add value to a patient's experience while in the radiology
department. - ✔✔FALSE
✔✔How should patients over legal age be greeted? - ✔✔Using their last name with an
appropriate title (e.g., Mr., Ms.)
✔✔Taking too much time to interact with one patient delivers poor service to those who
are still waiting for exams. - ✔✔TRUE
✔✔Since radiology departments have receptionists, radiographers shouldn't be
concerned with interacting with inside or outside customers on the telephone. -
✔✔FALSE, radiographers can speak to both!
✔✔a mishandled patient interaction can result in the loss of patient - ✔✔confidence
✔✔Exceeding patient's expectations should not be the goal of radiographer/patient
interaction. - ✔✔FALSE, that should be your goal!
✔✔Conflict resolution should always begin with: - ✔✔listening and empathizing
✔✔Being comfortable with patients asking questions further enhances our -
✔✔professional standing and increases patients' confidence
✔✔Effective listening tells other people we... - ✔✔respect what they have to say
, ✔✔Empathizing is a very important step in conflict resolution. - ✔✔TRUE!
✔✔when at patient does not respond to effective listening or empathy then becomes
abusive, what should you do? - ✔✔seek assistance from another radiographer,
supervisor, or physician
✔✔As a health care professional, you will want to deliver - ✔✔best care and service
possible
✔✔patient interaction steps in order - ✔✔1. Introduce yourself to the patient
2. Instruct the patient how to gown up
3. Take patient to the exam room
4. Obtain clinical history
5. Explain procedure to the patient
6. Introduce the radiologist/RA (sometimes)
7. Perform the exam
8. Release the patient
✔✔When performing radiographic imaging on adults, the use of the patient's first name
is an acceptable practice. - ✔✔FALSE, use last name with (MR, MS, ETC)
✔✔When performing radiographic imaging on pediatric patients - ✔✔use their first
name
✔✔Many radiographic procedures require that the patient change into a gown. -
✔✔TRUE
✔✔When a radiographic procedure is to be performed, who informs and provides
instructions when a gown is required? - ✔✔Radiographer
✔✔When taking the patient to exam room, the rad tech should avoid speaking with the
patient due to professional standards required by the hospital? - ✔✔FALSE
✔✔Taking the patient's clinical history assists the - ✔✔Radiologist when diagnosing
images
✔✔When performing a radiographic procedure, asking a patient why they are having
the exam violates patient confidentiality (HIPAA). - ✔✔FALSE
✔✔It is the professional duty of the radiographer to explain the radiographic procedure
prior to imaging the patient. - ✔✔TRUE
✔✔Performing the procedure requires clear - ✔✔communication with patients
