MGT 291 UPDATED ALL FINAL EXAMS
QUESTIONS AND ANSWERS SURE A+
✔✔What are examples of hindrance stressors? - ✔✔Role conflict, ambiguity, overload
✔✔What are examples of challenge stressors? - ✔✔Time pressure, responsibility,
complexity
✔✔What is coping? - ✔✔Managing stress
✔✔What are the types of coping? - ✔✔Problem-focused, emotion-focused
✔✔What are the three strains of stress? - ✔✔Psychological, physiological, behavioral
✔✔What is Expectancy Theory? - ✔✔Effort → Performance → Outcomes
✔✔What are the three parts of expectancy theory? - ✔✔Expectancy, instrumentality,
valence
✔✔When is motivation strongest? - ✔✔When all three components of expectancy
theory are high
, ✔✔What is the key idea of goal-setting theory? - ✔✔Specific & difficult goals + feedback
✔✔What does SMART stand for in goal setting? - ✔✔Specific, measurable, achievable,
results-based, time-sensitive
✔✔What is equity theory? - ✔✔Motivation depends on fairness
✔✔What are the three types of trust? - ✔✔Disposition-based, cognition-based, affect-
based
✔✔What are the four types of justice? - ✔✔Distributive, procedural, interpersonal,
informational
✔✔What is distributive justice? - ✔✔Fairness of outcomes
✔✔What is procedural justice? - ✔✔Fairness of process
✔✔What is the difference between explicit and tacit knowledge? - ✔✔Explicit is taught;
tacit is learned by experience
✔✔What is reinforcement? - ✔✔Behavior-consequence relationship
✔✔What are the types of reinforcement? - ✔✔Positive, negative, punishment, extinction
✔✔What is observational learning? - ✔✔Learning by watching others
✔✔What are the two decision types? - ✔✔Programmed, nonprogrammed
✔✔What is bounded rationality? - ✔✔Limited decision-making ability
✔✔What is satisficing? - ✔✔Choosing the first acceptable option
✔✔What is personality? - ✔✔Patterns of thought, emotion, behavior
✔✔What are the Big Five personality traits? - ✔✔Conscientiousness, agreeableness,
neuroticism, openness, extraversion
✔✔What is the most predictive trait of performance? - ✔✔Conscientiousness
✔✔What is ability? - ✔✔Capability to perform tasks
✔✔What are the types of ability? - ✔✔Cognitive, emotional, physical
QUESTIONS AND ANSWERS SURE A+
✔✔What are examples of hindrance stressors? - ✔✔Role conflict, ambiguity, overload
✔✔What are examples of challenge stressors? - ✔✔Time pressure, responsibility,
complexity
✔✔What is coping? - ✔✔Managing stress
✔✔What are the types of coping? - ✔✔Problem-focused, emotion-focused
✔✔What are the three strains of stress? - ✔✔Psychological, physiological, behavioral
✔✔What is Expectancy Theory? - ✔✔Effort → Performance → Outcomes
✔✔What are the three parts of expectancy theory? - ✔✔Expectancy, instrumentality,
valence
✔✔When is motivation strongest? - ✔✔When all three components of expectancy
theory are high
, ✔✔What is the key idea of goal-setting theory? - ✔✔Specific & difficult goals + feedback
✔✔What does SMART stand for in goal setting? - ✔✔Specific, measurable, achievable,
results-based, time-sensitive
✔✔What is equity theory? - ✔✔Motivation depends on fairness
✔✔What are the three types of trust? - ✔✔Disposition-based, cognition-based, affect-
based
✔✔What are the four types of justice? - ✔✔Distributive, procedural, interpersonal,
informational
✔✔What is distributive justice? - ✔✔Fairness of outcomes
✔✔What is procedural justice? - ✔✔Fairness of process
✔✔What is the difference between explicit and tacit knowledge? - ✔✔Explicit is taught;
tacit is learned by experience
✔✔What is reinforcement? - ✔✔Behavior-consequence relationship
✔✔What are the types of reinforcement? - ✔✔Positive, negative, punishment, extinction
✔✔What is observational learning? - ✔✔Learning by watching others
✔✔What are the two decision types? - ✔✔Programmed, nonprogrammed
✔✔What is bounded rationality? - ✔✔Limited decision-making ability
✔✔What is satisficing? - ✔✔Choosing the first acceptable option
✔✔What is personality? - ✔✔Patterns of thought, emotion, behavior
✔✔What are the Big Five personality traits? - ✔✔Conscientiousness, agreeableness,
neuroticism, openness, extraversion
✔✔What is the most predictive trait of performance? - ✔✔Conscientiousness
✔✔What is ability? - ✔✔Capability to perform tasks
✔✔What are the types of ability? - ✔✔Cognitive, emotional, physical
