CCMA Exam 9 #1 Questions with correct answers
medical administrative assistant is running monthly financial transaction reports
to determine unpaid balances on patient accounts. Which of the following is a
report the assistant should use to identify delinquent patient accounts - ✔✔Aging
of accounts (A/A)
A medical administrative assistant is communicating with a patient who just
received a terminal diagnosis and is grieving. The assistant should identify that
which of the following stages of grief involves the patient trying to give something
up to have more time? - ✔✔Bargaining
Which of the following is an appropriate use of a tickler file? - ✔✔To remind, staff
of date specific task
A medical administrative assistant is collecting pre-appointment information from
a patient about symptoms they have been experiencing related to COPD, which of
the following describes this process - ✔✔Screening
Which of the following is the maximum number of telephone rings by which a
medical administrative assistant should answer an incoming call - ✔✔Three
Three rings is the maximum number of telephone rings by which an assistant
should answer an incoming call.
An older adult patient presents to a provider office with their adult child to get
clarification about when to take their new medication which of the following
actions should the medical administrative assistant take - ✔✔Advised the adult
, child and patient that the provider will need to speak to them about the
prescription
A medical administrative assistant is conducting a pre-appointment screening for
a patient. The patient states they have been short of breath since early this
morning, which of the following actions should the assistant type. - ✔✔Refer the
patient to emergency medical services and notify the provider
A patient is scheduled for a follow-up appointment in 6 months. At which of the
following times should the medical administrative assistant call to remind the
patient of the appointment? - ✔✔1 week before the appointment
A medical administrative assistant should identify that which of the following
barriers among coworkers involves perceiving only those in higher positions as
being important? - ✔✔Status barrier
A medical administrative assistant is reviewing a patient's Medicare card. What
type of health insurance plan is Medicare? - ✔✔Federal
Which of the following is an example of incidental disclosure? - ✔✔Having a sign
in sheet that includes a patient's name and provider
A medical administrative assistant is speaking with a provider who prescribes a
diagnostic examination of a patient's right knee joint with direct visual inspection.
The assistant should identify that which of the following terms describes this
examination. - ✔✔Arthroscopy
medical administrative assistant is running monthly financial transaction reports
to determine unpaid balances on patient accounts. Which of the following is a
report the assistant should use to identify delinquent patient accounts - ✔✔Aging
of accounts (A/A)
A medical administrative assistant is communicating with a patient who just
received a terminal diagnosis and is grieving. The assistant should identify that
which of the following stages of grief involves the patient trying to give something
up to have more time? - ✔✔Bargaining
Which of the following is an appropriate use of a tickler file? - ✔✔To remind, staff
of date specific task
A medical administrative assistant is collecting pre-appointment information from
a patient about symptoms they have been experiencing related to COPD, which of
the following describes this process - ✔✔Screening
Which of the following is the maximum number of telephone rings by which a
medical administrative assistant should answer an incoming call - ✔✔Three
Three rings is the maximum number of telephone rings by which an assistant
should answer an incoming call.
An older adult patient presents to a provider office with their adult child to get
clarification about when to take their new medication which of the following
actions should the medical administrative assistant take - ✔✔Advised the adult
, child and patient that the provider will need to speak to them about the
prescription
A medical administrative assistant is conducting a pre-appointment screening for
a patient. The patient states they have been short of breath since early this
morning, which of the following actions should the assistant type. - ✔✔Refer the
patient to emergency medical services and notify the provider
A patient is scheduled for a follow-up appointment in 6 months. At which of the
following times should the medical administrative assistant call to remind the
patient of the appointment? - ✔✔1 week before the appointment
A medical administrative assistant should identify that which of the following
barriers among coworkers involves perceiving only those in higher positions as
being important? - ✔✔Status barrier
A medical administrative assistant is reviewing a patient's Medicare card. What
type of health insurance plan is Medicare? - ✔✔Federal
Which of the following is an example of incidental disclosure? - ✔✔Having a sign
in sheet that includes a patient's name and provider
A medical administrative assistant is speaking with a provider who prescribes a
diagnostic examination of a patient's right knee joint with direct visual inspection.
The assistant should identify that which of the following terms describes this
examination. - ✔✔Arthroscopy
