QI 102 (IHI) Questions with 100% Correct
Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.Applying the Model for Improvement to the clinic's
improvement goal, which of the following is the most reasonable aim statement?
a) Implement two PDSA cycles within six months of beginning the project.
b) Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
c) Modify the scheduling process to allow both front desk staff AND nurses to directly
schedule appointments.
d) Create an efficient process for scheduling return appointments at the time of
checkout.
answer--b) Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
Which of the following statements is true?
a) The Model for Improvement is appropriate for many types of clinical improvement
efforts.
b) The Model for Improvement is one of multiple improvement models applicable to
health care.
c) Lean is a helpful methodology for improving value and reducing waste in health care.
d) All of the above
answer-- d) all of the above
,When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
a) PDSA cycles are easier to run with a large team of people.
b) The results of PDSA cycles are more generalizable than other methods.
c) PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
d) All of the above
answer--c) PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday
morning.What's the next thing the clinic's improvement team should do?
a) Change their measures.
b) Measure to see if the change led to improvement.
c) Report their results to the clinic leadership and prepare a poster for a national
meeting.
d) Implement the new scheduling process based upon their initial impressions of how
everything is working.
answer-- b) Implement the new scheduling process based upon their initial impressions of
how everything is working.
, The Model for Improvement begins with three questions designed to clarify the
following concepts:
a) Plan, do, act
b) Mission, goal, strategy
c) Aims, measures, changes
d) Will, ideas, and execution
answer-- c) Aims, measures, changes
We aim to reduce harm and improve patient safety for all of our internal and external
customers.
a) Strong
b) Weak
answer-- b) weak
By June of 2025, we will reduce the incidence of pressure ulcers in the critical care unit
by 50 percent.
a) Strong
b) Weak
answer--a) strong
We will reduce all types of hospital-acquired infections.
a) strong
b) weak
answer--b) weak
Our most recent data reveal that, on average, we reconcile the medications of only 35
percent of our discharged inpatients. We intend to increase this average system-wide to
Answers
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.Applying the Model for Improvement to the clinic's
improvement goal, which of the following is the most reasonable aim statement?
a) Implement two PDSA cycles within six months of beginning the project.
b) Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
c) Modify the scheduling process to allow both front desk staff AND nurses to directly
schedule appointments.
d) Create an efficient process for scheduling return appointments at the time of
checkout.
answer--b) Increase the number of patients reporting they are "very satisfied" with the clinic's
scheduling by 50 percent within six months.
Which of the following statements is true?
a) The Model for Improvement is appropriate for many types of clinical improvement
efforts.
b) The Model for Improvement is one of multiple improvement models applicable to
health care.
c) Lean is a helpful methodology for improving value and reducing waste in health care.
d) All of the above
answer-- d) all of the above
,When trying to improve a process, one reason to use PDSA cycles rather than a more
traditional version of the scientific method (such as a randomized, controlled trial) is
that:
a) PDSA cycles are easier to run with a large team of people.
b) The results of PDSA cycles are more generalizable than other methods.
c) PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
d) All of the above
answer--c) PDSA cycles provide a mechanism to adjust improvement ideas as the project
progresses.
An orthopedic clinic in a busy metropolitan area would like to improve its patient
scheduling process. More specifically, the clinic wants to improve its efficiency and the
satisfaction of its patients.The orthopedic clinic plans the change to improve scheduling,
and then it carries out a small test of change with three patients on Tuesday
morning.What's the next thing the clinic's improvement team should do?
a) Change their measures.
b) Measure to see if the change led to improvement.
c) Report their results to the clinic leadership and prepare a poster for a national
meeting.
d) Implement the new scheduling process based upon their initial impressions of how
everything is working.
answer-- b) Implement the new scheduling process based upon their initial impressions of
how everything is working.
, The Model for Improvement begins with three questions designed to clarify the
following concepts:
a) Plan, do, act
b) Mission, goal, strategy
c) Aims, measures, changes
d) Will, ideas, and execution
answer-- c) Aims, measures, changes
We aim to reduce harm and improve patient safety for all of our internal and external
customers.
a) Strong
b) Weak
answer-- b) weak
By June of 2025, we will reduce the incidence of pressure ulcers in the critical care unit
by 50 percent.
a) Strong
b) Weak
answer--a) strong
We will reduce all types of hospital-acquired infections.
a) strong
b) weak
answer--b) weak
Our most recent data reveal that, on average, we reconcile the medications of only 35
percent of our discharged inpatients. We intend to increase this average system-wide to
