OTF Training Exam | Verified Exam Questions and Answers | Latest
Updated Study Material 2026
Question:
What do you need to get to create a profile for a new client?
Answer:
• name, email, phone number, credit card and address (make sure we are the closest studio)
Question:
Reminders for the client when booking their first class:
Answer:
•arrive
30 minutes early to allow enough time for the intake forms and intro process
Question:
*don't give any prices over the phone, you can say what the class break down to if needed*
•after you book the class on the phone, send a text confirmation
Steps for the clients first time in the studio
Answer:
•clients fill out the
first half of the intake form and then you go over the second half of it with them- highlight
portions to fill out
Question:
•explain the OTF HRM system, the zones and ask if they've ever rowed
•do the in body scan?
•get HRM set up
•go over fitness goals and hand off to the coach
What to do if a client is more than 5 mins late to a class:
Answer:
•Clients
get 5 minutes after class starts to still be able to participate
, Question:
•if a client doesn't show up you charge based on membership
what are the late cancel fees for each membership
Answer:
•Premiere
members get charged $12
Question:
•basic and elite members get a session taken for their acct but if they used up their amount of
session then they get charged $18 for the additional session
What do you do when a client calls to cancel or switch a class 8 hours before the class?
Answer:
•if client calls within the 8 hours before the class they still get
charged the late cancel fee
Question:
•if a client calls before the 8 hour window, they are free to switch or cancel at no cost
How to late cancel a client?
Answer:
•Click the clients name, sign them
in, check the late cancel box
Question:
•go to the buy screen, click late cancel show in the drop down box and check out like regular
•if its a premiere member then just check the late cancel box and check out the class like normal
What to do if a client wants to switch classes within the 4 hours before the class?
Answer:
•if they call over 4 hours before the class they don't get charged
Question:
•if they call within the 4 hours then they have the late cancel fee but can switch classes
How to split classes based on capacity?
Answer:
•7 people or less=1
Updated Study Material 2026
Question:
What do you need to get to create a profile for a new client?
Answer:
• name, email, phone number, credit card and address (make sure we are the closest studio)
Question:
Reminders for the client when booking their first class:
Answer:
•arrive
30 minutes early to allow enough time for the intake forms and intro process
Question:
*don't give any prices over the phone, you can say what the class break down to if needed*
•after you book the class on the phone, send a text confirmation
Steps for the clients first time in the studio
Answer:
•clients fill out the
first half of the intake form and then you go over the second half of it with them- highlight
portions to fill out
Question:
•explain the OTF HRM system, the zones and ask if they've ever rowed
•do the in body scan?
•get HRM set up
•go over fitness goals and hand off to the coach
What to do if a client is more than 5 mins late to a class:
Answer:
•Clients
get 5 minutes after class starts to still be able to participate
, Question:
•if a client doesn't show up you charge based on membership
what are the late cancel fees for each membership
Answer:
•Premiere
members get charged $12
Question:
•basic and elite members get a session taken for their acct but if they used up their amount of
session then they get charged $18 for the additional session
What do you do when a client calls to cancel or switch a class 8 hours before the class?
Answer:
•if client calls within the 8 hours before the class they still get
charged the late cancel fee
Question:
•if a client calls before the 8 hour window, they are free to switch or cancel at no cost
How to late cancel a client?
Answer:
•Click the clients name, sign them
in, check the late cancel box
Question:
•go to the buy screen, click late cancel show in the drop down box and check out like regular
•if its a premiere member then just check the late cancel box and check out the class like normal
What to do if a client wants to switch classes within the 4 hours before the class?
Answer:
•if they call over 4 hours before the class they don't get charged
Question:
•if they call within the 4 hours then they have the late cancel fee but can switch classes
How to split classes based on capacity?
Answer:
•7 people or less=1
