GCU MGT-420 Final Exam | Verified Exam Questions and Answers |
Latest Updated Study Material 2026
Question:
GCU MGT-420 Final Exam | Comprehensive
The communication Process
Answer:
the steps between a source and a
receiver that result in the transfer and understanding of meaning
Question:
Communication Channels
Answer:
The various ways in which a message
can be sent, ranging from one-on-one in-person meetings to Internet message boards. ex: face-to-
face, text, email, phone call, etc.
Question:
Barriers to communication
Answer:
factors that distort, disrupt, or even
halt successful communication
Question:
The "Grapevine"
Answer:
informal interpersonal channel of information
not officially sanctioned by the organization, a chain of communication; gossip sequence
Question:
Relational Violation
Answer:
a violation of the "boundary" of acceptable
behavior in a relationship
,Question:
Relational Repair
Answer:
involves actions to return the relationship to a
positive state
Question:
Nonverbal Communication
Answer:
communication using body
movements, gestures, and facial expressions rather than words
Question:
Avoidance in Communication
Answer:
Ignoring or not mentioning
unpleasant topics because of fear
Question:
Attribution Bias
Answer:
the tendency to attribute one's own negative
behavior to external causes and one's positive actions to internal states
Question:
Supportive Communication Principles
Answer:
set of tools focused on
joint problem solving; focus on problem and not the person, be specific, not global and objective
not judgmental, own rather than disown the communication, be congruent- match words with
body language.
Question:
Joint Problem Solving
Answer:
A process used to capture tacit knowledge
,where the novice and the expert work side by side to solve a problem so that the expert's
approach is slowly revealed to the observant novice.
Question:
Defensiveness
Answer:
when we feel attacked in communication
Question:
Disconfirmation
Answer:
a response that fails to acknowledge and support
another, leaving the person feeling ignored and disregarded
Question:
Problem-Oriented
Answer:
a supportive style of communication in which
the communicators focus on working together to solve their problems instead of trying to impose
their solutions on one another
Question:
Not Person-Oriented
Answer:
"because of you, a problem exists"
Question:
Congruence
Answer:
correspondence of parts; harmonious relationship;
CF. congruity
Question:
Developmental Feedback
Answer:
Provides information about what we are
, doing well and what could use improvement
Question:
The Johari Window
Answer:
There are some things that are "open" that we
know about ourselves that others also know
Question:
Feedback Orientation
Answer:
a person's overall receptivity to feedback
Question:
Active Listening
Answer:
reflecting, probing, deflecting, advising
Question:
functional conflict
Answer:
conflict that benefits the main purposes of the
organization and serves its interests
Question:
dysfunctional conflict
Answer:
conflict that hinders the organization's
performance or threatens its interests
Question:
Substantive Conflict
Answer:
involves disagreements over goals,
resources, rewards, policies, procedures, and job assignments
Latest Updated Study Material 2026
Question:
GCU MGT-420 Final Exam | Comprehensive
The communication Process
Answer:
the steps between a source and a
receiver that result in the transfer and understanding of meaning
Question:
Communication Channels
Answer:
The various ways in which a message
can be sent, ranging from one-on-one in-person meetings to Internet message boards. ex: face-to-
face, text, email, phone call, etc.
Question:
Barriers to communication
Answer:
factors that distort, disrupt, or even
halt successful communication
Question:
The "Grapevine"
Answer:
informal interpersonal channel of information
not officially sanctioned by the organization, a chain of communication; gossip sequence
Question:
Relational Violation
Answer:
a violation of the "boundary" of acceptable
behavior in a relationship
,Question:
Relational Repair
Answer:
involves actions to return the relationship to a
positive state
Question:
Nonverbal Communication
Answer:
communication using body
movements, gestures, and facial expressions rather than words
Question:
Avoidance in Communication
Answer:
Ignoring or not mentioning
unpleasant topics because of fear
Question:
Attribution Bias
Answer:
the tendency to attribute one's own negative
behavior to external causes and one's positive actions to internal states
Question:
Supportive Communication Principles
Answer:
set of tools focused on
joint problem solving; focus on problem and not the person, be specific, not global and objective
not judgmental, own rather than disown the communication, be congruent- match words with
body language.
Question:
Joint Problem Solving
Answer:
A process used to capture tacit knowledge
,where the novice and the expert work side by side to solve a problem so that the expert's
approach is slowly revealed to the observant novice.
Question:
Defensiveness
Answer:
when we feel attacked in communication
Question:
Disconfirmation
Answer:
a response that fails to acknowledge and support
another, leaving the person feeling ignored and disregarded
Question:
Problem-Oriented
Answer:
a supportive style of communication in which
the communicators focus on working together to solve their problems instead of trying to impose
their solutions on one another
Question:
Not Person-Oriented
Answer:
"because of you, a problem exists"
Question:
Congruence
Answer:
correspondence of parts; harmonious relationship;
CF. congruity
Question:
Developmental Feedback
Answer:
Provides information about what we are
, doing well and what could use improvement
Question:
The Johari Window
Answer:
There are some things that are "open" that we
know about ourselves that others also know
Question:
Feedback Orientation
Answer:
a person's overall receptivity to feedback
Question:
Active Listening
Answer:
reflecting, probing, deflecting, advising
Question:
functional conflict
Answer:
conflict that benefits the main purposes of the
organization and serves its interests
Question:
dysfunctional conflict
Answer:
conflict that hinders the organization's
performance or threatens its interests
Question:
Substantive Conflict
Answer:
involves disagreements over goals,
resources, rewards, policies, procedures, and job assignments
