MGT 420 Exam | Verified Exam Questions and Answers | Latest Updated
Study Material 2026
Question:
Which of the following issues would be most central to the field of organizational behavior
(OB)?
(a) How to improve advertising for a new product.
(b) How to increase job satisfaction and performance among members of a team.
(c) Making plans for a new strategy for organizational growth.
(d) Designing a new management information system
Answer:
B. How to
increase job satisfaction and performance among members of a team.
Question:
What is the best description of the context for organizational behavior today?
(a) Command-and-control is in.
(b) The new generation is similar to the old.
(c) Empowerment is out.
(d) Work-life balance concerns are in.
Answer:
D. Work-life balance
concerns are in.
Question:
The term workforce diversity typically refers to differences in race, age, gender ethnicity, and
among people at work.
(a) social status
(b) personal wealth
(c) able-bodiedness
(d) political preference
Answer:
C. able-bodiedness
,Question:
Which statement about OB is most correct?
(b) OB is a unique science that has little relationship to other scientific disciplines
(c) OB is focused on using social science knowledge for practical applications.
(d) OB is so modern that it has no historical roots.
Answer:
C. OB is
focused on using social science knowledge for practical applications.
Question:
In the open-systems view of organizations, such things as technology, information, and money
are considered.
(a) transformation elements
(b) feedback
(c) inputs
(d) outputs
Answer:
C. inputs
Question:
If the organization culture represents the character of an organization in terms of shared values,
the represents the shared perceptions of members about day-to-day management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy
Answer:
B. organization climate
Question:
Which of the following is not a good match of organizational stakeholder and the interests they
often hold important?
,(a) customers-high-quality products
(b) owners-returns on investments
(c) future generations-value pricing
(d) regulators-compliance with laws
Answer:
C. future generations-
value pricing
Question:
Which word best describes an organizational culture that embraces multiculturalism and in
which workforce diversity is highly valued?
(a) inclusion
(b) effectiveness
(c) dynamism
(d) predictability
Answer:
A. inclusion
Question:
The management function of is concerned with creating enthusiasm for hard work among
organizational members.
(a) planning
(b) motivating
(c) controlling
(d) leading
Answer:
D. leading
Question:
In the management process, is concerned with measuring performance results and taking action
to improve future performance.
(a) transforming
(b) organizing
, (c) leading
(d) controlling
Answer:
D. controlling
Question:
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of
roles.
(a) interpersonal
(b) informational
(c) decisional
(d) conceptual
Answer:
A. interpersonal
Question:
When a manager moves upward in responsibility, Katz suggests skills decrease in importance
and skills increase in importance.
(a) human, conceptual
(b) conceptual, emotional
(c) technical, conceptual
(d) emotional, human
Answer:
C. technical, conceptual
Question:
A person with high emotional intelligence would be strong in , the ability to think before acting
and to control disruptive impulses.
(a) motivation
(b) perseverance
(c) self-regulation
(d) empathy
Study Material 2026
Question:
Which of the following issues would be most central to the field of organizational behavior
(OB)?
(a) How to improve advertising for a new product.
(b) How to increase job satisfaction and performance among members of a team.
(c) Making plans for a new strategy for organizational growth.
(d) Designing a new management information system
Answer:
B. How to
increase job satisfaction and performance among members of a team.
Question:
What is the best description of the context for organizational behavior today?
(a) Command-and-control is in.
(b) The new generation is similar to the old.
(c) Empowerment is out.
(d) Work-life balance concerns are in.
Answer:
D. Work-life balance
concerns are in.
Question:
The term workforce diversity typically refers to differences in race, age, gender ethnicity, and
among people at work.
(a) social status
(b) personal wealth
(c) able-bodiedness
(d) political preference
Answer:
C. able-bodiedness
,Question:
Which statement about OB is most correct?
(b) OB is a unique science that has little relationship to other scientific disciplines
(c) OB is focused on using social science knowledge for practical applications.
(d) OB is so modern that it has no historical roots.
Answer:
C. OB is
focused on using social science knowledge for practical applications.
Question:
In the open-systems view of organizations, such things as technology, information, and money
are considered.
(a) transformation elements
(b) feedback
(c) inputs
(d) outputs
Answer:
C. inputs
Question:
If the organization culture represents the character of an organization in terms of shared values,
the represents the shared perceptions of members about day-to-day management practices.
(a) value chain
(b) organization climate
(c) transformation process
(d) organization strategy
Answer:
B. organization climate
Question:
Which of the following is not a good match of organizational stakeholder and the interests they
often hold important?
,(a) customers-high-quality products
(b) owners-returns on investments
(c) future generations-value pricing
(d) regulators-compliance with laws
Answer:
C. future generations-
value pricing
Question:
Which word best describes an organizational culture that embraces multiculturalism and in
which workforce diversity is highly valued?
(a) inclusion
(b) effectiveness
(c) dynamism
(d) predictability
Answer:
A. inclusion
Question:
The management function of is concerned with creating enthusiasm for hard work among
organizational members.
(a) planning
(b) motivating
(c) controlling
(d) leading
Answer:
D. leading
Question:
In the management process, is concerned with measuring performance results and taking action
to improve future performance.
(a) transforming
(b) organizing
, (c) leading
(d) controlling
Answer:
D. controlling
Question:
Among Mintzberg's ten managerial roles, acting as a figurehead and liaison are examples of
roles.
(a) interpersonal
(b) informational
(c) decisional
(d) conceptual
Answer:
A. interpersonal
Question:
When a manager moves upward in responsibility, Katz suggests skills decrease in importance
and skills increase in importance.
(a) human, conceptual
(b) conceptual, emotional
(c) technical, conceptual
(d) emotional, human
Answer:
C. technical, conceptual
Question:
A person with high emotional intelligence would be strong in , the ability to think before acting
and to control disruptive impulses.
(a) motivation
(b) perseverance
(c) self-regulation
(d) empathy
