,Galen NSG 3180 Exam 2 | Communication and
Teamwork (2026) Actual Q&A PDF
1. A nurse is documenting in the electronic health record at the bedside. To
maintain patient engagement, which action is most effective?
A) Face the computer screen away from the patient
B) Complete all charting silently without interruptions
C) Verbalize a summary of what is being entered and make periodic eye contact
D) Wait until the patient is discharged to finalize documentation
Correct Answer: Verbalize a summary of what is being entered and make
periodic eye contact
Rationale: Verbalizing entries and maintaining eye contact keeps the patient
informed and allows real-time validation of documented information. This
supports patient-centered care and trust. Silently typing or turning away
disengages the patient and may cause anxiety or misunderstanding.
2. Which of the following is a recognized barrier to effective electronic health
record implementation?
A) Enhanced data integration across systems
B) Resistance from healthcare providers and connectivity issues
C) Improved completeness of nursing documentation
D) Real-time access to laboratory results
Correct Answer: Resistance from healthcare providers and connectivity issues
,Rationale: Barriers include provider resistance, data security concerns,
integration difficulties, WiFi problems, and training deficiencies. Enhanced data
integration and improved documentation are benefits, not barriers. Recognizing
barriers helps target solutions.
3. Computerized provider order entry (CPOE) is directly associated with reducing
which type of error?
A) Diagnostic error
B) Medication error
C) Surgical site infection
D) Fall risk
Correct Answer: Medication error
Rationale: CPOE eliminates handwriting misinterpretation, checks for allergies
and interactions, and standardizes dosing, significantly reducing medication
errors. It does not directly prevent surgical infections, falls, or diagnostic
mistakes.
4. The nurse is using a handheld wireless device for patient care. Which action
demonstrates appropriate professional usage?
A) Texting a friend about a patient's unusual diagnosis
B) Using the device to access drug references while maintaining patient privacy
C) Leaving the device open on the nursing station with patient data visible
D) Taking a photo of a wound to share on a personal social media account
, Correct Answer: Using the device to access drug references while maintaining
patient privacy
Rationale: Handheld devices should be used for clinical decision support while
safeguarding confidentiality. Inappropriate use includes sharing patient
information without consent, leaving screens visible, or using for personal
purposes during patient care.
5. According to CMS guidelines, an effective EHR system should include features
that:
A) Restrict patient access to their own health information
B) Allow patients to access their health information and communicate with
providers
C) Eliminate the need for patient education
D) Require paper backup for all entries
Correct Answer: Allow patients to access their health information and
communicate with providers
Rationale: CMS emphasizes patient engagement through portals that allow
viewing of records, appointment scheduling, and secure messaging. Restricting
access, eliminating education, or mandating paper backup contradicts
meaningful use principles.
6. A nurse is teaching a patient who learns best by performing a return
demonstration of insulin injection. This patient is most likely a:
A) Visual learner
B) Auditory learner
Teamwork (2026) Actual Q&A PDF
1. A nurse is documenting in the electronic health record at the bedside. To
maintain patient engagement, which action is most effective?
A) Face the computer screen away from the patient
B) Complete all charting silently without interruptions
C) Verbalize a summary of what is being entered and make periodic eye contact
D) Wait until the patient is discharged to finalize documentation
Correct Answer: Verbalize a summary of what is being entered and make
periodic eye contact
Rationale: Verbalizing entries and maintaining eye contact keeps the patient
informed and allows real-time validation of documented information. This
supports patient-centered care and trust. Silently typing or turning away
disengages the patient and may cause anxiety or misunderstanding.
2. Which of the following is a recognized barrier to effective electronic health
record implementation?
A) Enhanced data integration across systems
B) Resistance from healthcare providers and connectivity issues
C) Improved completeness of nursing documentation
D) Real-time access to laboratory results
Correct Answer: Resistance from healthcare providers and connectivity issues
,Rationale: Barriers include provider resistance, data security concerns,
integration difficulties, WiFi problems, and training deficiencies. Enhanced data
integration and improved documentation are benefits, not barriers. Recognizing
barriers helps target solutions.
3. Computerized provider order entry (CPOE) is directly associated with reducing
which type of error?
A) Diagnostic error
B) Medication error
C) Surgical site infection
D) Fall risk
Correct Answer: Medication error
Rationale: CPOE eliminates handwriting misinterpretation, checks for allergies
and interactions, and standardizes dosing, significantly reducing medication
errors. It does not directly prevent surgical infections, falls, or diagnostic
mistakes.
4. The nurse is using a handheld wireless device for patient care. Which action
demonstrates appropriate professional usage?
A) Texting a friend about a patient's unusual diagnosis
B) Using the device to access drug references while maintaining patient privacy
C) Leaving the device open on the nursing station with patient data visible
D) Taking a photo of a wound to share on a personal social media account
, Correct Answer: Using the device to access drug references while maintaining
patient privacy
Rationale: Handheld devices should be used for clinical decision support while
safeguarding confidentiality. Inappropriate use includes sharing patient
information without consent, leaving screens visible, or using for personal
purposes during patient care.
5. According to CMS guidelines, an effective EHR system should include features
that:
A) Restrict patient access to their own health information
B) Allow patients to access their health information and communicate with
providers
C) Eliminate the need for patient education
D) Require paper backup for all entries
Correct Answer: Allow patients to access their health information and
communicate with providers
Rationale: CMS emphasizes patient engagement through portals that allow
viewing of records, appointment scheduling, and secure messaging. Restricting
access, eliminating education, or mandating paper backup contradicts
meaningful use principles.
6. A nurse is teaching a patient who learns best by performing a return
demonstration of insulin injection. This patient is most likely a:
A) Visual learner
B) Auditory learner
