WGU C208 FINAL OA EXAM WITH ACTUAL
CORRECT QUESTIONS AND VERIFIED
DETAILED ANSWERS| CURRENTLY TESTING
VERSION | ALREADY GRADED A+|EXPERT
VERIFIED FOR GUARANTEED PASS 2026-2027
A healthcare organization is implementing a new electronic health record (EHR) system.
Employees acknowledge that the current system is outdated but remain unconvinced
that the new system is necessary. According to Kotter's Eight-Step Model, what should
leadership focus on first?
A. Empower employees to remove barriers
B. Create a sense of urgency
C. Generate short-term wins
D. Anchor the change in organizational culture
Correct Answer: B. Create a sense of urgency
Rationale:
Kotter's first step is creating urgency. Before employees will commit to change,
they must understand why maintaining the status quo is more dangerous than
changing. Without urgency, later steps such as coalition building or empowerment
are much less effective.
A manager notices that employees are anxious because they are uncertain about how
organizational restructuring will affect their jobs. According to Bridges' Transition Model,
which stage are the employees most likely experiencing?
1|Page
,A. New Beginning
B. Refreezing
C. Neutral Zone
D. Ending, Losing, and Letting Go
Correct Answer: D. Ending, Losing, and Letting Go
Rationale:
Employees initially experience loss when a change is announced. They may fear
losing routines, status, or security. This represents Bridges' first transition stage.
Which characteristic of Rogers' Diffusion of Innovation Theory most strongly predicts
whether people will adopt an innovation?
A. Relative advantage
B. Organizational hierarchy
C. Employee tenure
D. Department size
Correct Answer: A. Relative advantage
Rationale:
People are more likely to adopt an innovation when they perceive it as better than
the existing alternative.
An executive encourages employees to experiment with new ideas, accepts intelligent
risk-taking, and rewards creativity. Which organizational culture is being promoted?
A. Bureaucratic culture
B. Innovative culture
C. Defensive culture
2|Page
,D. Compliance culture
Correct Answer: B. Innovative culture
Rationale:
Innovative cultures support experimentation, learning, collaboration, and
calculated risk-taking.
After implementing a new workflow, leadership begins measuring productivity,
employee engagement, and customer satisfaction to determine whether the change
achieved its intended outcomes. Which phase of change management is being
demonstrated?
A. Planning
B. Communication
C. Evaluation
D. Resistance management
Correct Answer: C. Evaluation
Rationale:
Evaluation involves measuring outcomes against objectives, identifying gaps, and
determining whether additional adjustments are needed.
A manufacturing company plans to automate part of its production process. Employees
fear that automation will eliminate jobs, leading to widespread resistance. Before
implementing the technology, leaders conduct listening sessions and provide clear
information about workforce development opportunities.
Which strategy is being used to reduce resistance?
A. Coercion
B. Education and communication
3|Page
, C. Manipulation
D. Competitive benchmarking
Correct Answer: B. Education and communication
Rationale
Education and communication reduce uncertainty by providing accurate
information and addressing employee concerns. Transparent communication
helps build trust and minimizes rumors.
According to Lewin's Change Model, which activity belongs in the Refreeze stage?
A. Challenging the current state
B. Creating dissatisfaction with existing processes
C. Reinforcing new behaviors through recognition and updated policies
D. Forming a guiding coalition
Correct Answer: C. Reinforcing new behaviors through recognition and updated
policies
A project manager identifies executives, department heads, frontline employees,
customers, and vendors who will be affected by an upcoming change initiative.
This activity is known as:
A. SWOT analysis
B. Stakeholder analysis
C. Financial forecasting
D. Root cause analysis
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CORRECT QUESTIONS AND VERIFIED
DETAILED ANSWERS| CURRENTLY TESTING
VERSION | ALREADY GRADED A+|EXPERT
VERIFIED FOR GUARANTEED PASS 2026-2027
A healthcare organization is implementing a new electronic health record (EHR) system.
Employees acknowledge that the current system is outdated but remain unconvinced
that the new system is necessary. According to Kotter's Eight-Step Model, what should
leadership focus on first?
A. Empower employees to remove barriers
B. Create a sense of urgency
C. Generate short-term wins
D. Anchor the change in organizational culture
Correct Answer: B. Create a sense of urgency
Rationale:
Kotter's first step is creating urgency. Before employees will commit to change,
they must understand why maintaining the status quo is more dangerous than
changing. Without urgency, later steps such as coalition building or empowerment
are much less effective.
A manager notices that employees are anxious because they are uncertain about how
organizational restructuring will affect their jobs. According to Bridges' Transition Model,
which stage are the employees most likely experiencing?
1|Page
,A. New Beginning
B. Refreezing
C. Neutral Zone
D. Ending, Losing, and Letting Go
Correct Answer: D. Ending, Losing, and Letting Go
Rationale:
Employees initially experience loss when a change is announced. They may fear
losing routines, status, or security. This represents Bridges' first transition stage.
Which characteristic of Rogers' Diffusion of Innovation Theory most strongly predicts
whether people will adopt an innovation?
A. Relative advantage
B. Organizational hierarchy
C. Employee tenure
D. Department size
Correct Answer: A. Relative advantage
Rationale:
People are more likely to adopt an innovation when they perceive it as better than
the existing alternative.
An executive encourages employees to experiment with new ideas, accepts intelligent
risk-taking, and rewards creativity. Which organizational culture is being promoted?
A. Bureaucratic culture
B. Innovative culture
C. Defensive culture
2|Page
,D. Compliance culture
Correct Answer: B. Innovative culture
Rationale:
Innovative cultures support experimentation, learning, collaboration, and
calculated risk-taking.
After implementing a new workflow, leadership begins measuring productivity,
employee engagement, and customer satisfaction to determine whether the change
achieved its intended outcomes. Which phase of change management is being
demonstrated?
A. Planning
B. Communication
C. Evaluation
D. Resistance management
Correct Answer: C. Evaluation
Rationale:
Evaluation involves measuring outcomes against objectives, identifying gaps, and
determining whether additional adjustments are needed.
A manufacturing company plans to automate part of its production process. Employees
fear that automation will eliminate jobs, leading to widespread resistance. Before
implementing the technology, leaders conduct listening sessions and provide clear
information about workforce development opportunities.
Which strategy is being used to reduce resistance?
A. Coercion
B. Education and communication
3|Page
, C. Manipulation
D. Competitive benchmarking
Correct Answer: B. Education and communication
Rationale
Education and communication reduce uncertainty by providing accurate
information and addressing employee concerns. Transparent communication
helps build trust and minimizes rumors.
According to Lewin's Change Model, which activity belongs in the Refreeze stage?
A. Challenging the current state
B. Creating dissatisfaction with existing processes
C. Reinforcing new behaviors through recognition and updated policies
D. Forming a guiding coalition
Correct Answer: C. Reinforcing new behaviors through recognition and updated
policies
A project manager identifies executives, department heads, frontline employees,
customers, and vendors who will be affected by an upcoming change initiative.
This activity is known as:
A. SWOT analysis
B. Stakeholder analysis
C. Financial forecasting
D. Root cause analysis
4|Page
