,Galen NSG 3180 Exam 1 | Communication and
Teamwork (2026) Actual Q&A PDF
1. Which communication model describes a one-way process from sender to
receiver without feedback?
A) Transactional model
B) Linear model
C) SOLER model
D) LEARN model
Correct Answer: Linear model
Rationale: The linear model views communication as a one-directional flow
from sender to receiver, without a feedback loop. The transactional model
involves reciprocal exchange. SOLER and LEARN are frameworks for therapeutic
communication and cultural competence, not basic communication models.
2. A nurse is using the transactional model of communication. Which
characteristic best describes this interaction?
A) The sender controls the message without input from the receiver.
B) Both participants simultaneously send and receive messages, influencing
each other.
C) Communication occurs only through verbal channels.
D) It is limited to nurse-patient relationships.
Correct Answer: Both participants simultaneously send and receive messages,
influencing each other.
,Rationale: In the transactional model, communication is a dynamic,
simultaneous process where both parties act as sender and receiver, and their
messages and responses shape the interaction. It is not limited to nurse-patient
settings.
3. The three C’s of communication in nursing are:
A) Clarity, collaboration, and cooperation
B) Caring, compassion, and competence
C) Confidentiality, consistency, and coordination
D) Communication, collaboration, and compliance
Correct Answer: Clarity, collaboration, and cooperation
Rationale: The three C’s—clarity, collaboration, and cooperation—are
foundational for effective interprofessional and nurse-patient communication.
The other options include related concepts but do not represent the specific
three C’s.
4. According to General Systems Theory, homeostasis refers to:
A) Independent functioning of isolated parts
B) The tendency of unified systems working together to maintain stability
C) The absence of feedback in a system
D) Random variation in system outputs
Correct Answer: The tendency of unified systems working together to maintain
stability
, Rationale: General Systems Theory views systems as composed of interrelated
parts that work cooperatively toward equilibrium. Homeostasis is the
coordinated, self-regulating process that maintains balance, not independent or
random functioning.
5. Systems thinking in nursing allows the nurse to:
A) Focus exclusively on individual patient tasks
B) Examine individual health care issues and how they connect to larger health
systems
C) Avoid considering organizational policies
D) Delegate all systems-level concerns to management
Correct Answer: Examine individual health care issues and how they connect to
larger health systems
Rationale: Systems thinking broadens the nurse's perspective from isolated
events to patterns and interdependencies within the health care system,
improving problem-solving and patient outcomes. It does not restrict focus or
delegate responsibility.
6. Which statement accurately describes the General Systems Theory’s view of
homeostasis?
A) Homeostasis occurs when processes independently occur.
B) Homeostasis is achieved through random fluctuations.
C) Homeostasis requires unified systems working together.
D) Homeostasis is irrelevant to healthcare systems.
Teamwork (2026) Actual Q&A PDF
1. Which communication model describes a one-way process from sender to
receiver without feedback?
A) Transactional model
B) Linear model
C) SOLER model
D) LEARN model
Correct Answer: Linear model
Rationale: The linear model views communication as a one-directional flow
from sender to receiver, without a feedback loop. The transactional model
involves reciprocal exchange. SOLER and LEARN are frameworks for therapeutic
communication and cultural competence, not basic communication models.
2. A nurse is using the transactional model of communication. Which
characteristic best describes this interaction?
A) The sender controls the message without input from the receiver.
B) Both participants simultaneously send and receive messages, influencing
each other.
C) Communication occurs only through verbal channels.
D) It is limited to nurse-patient relationships.
Correct Answer: Both participants simultaneously send and receive messages,
influencing each other.
,Rationale: In the transactional model, communication is a dynamic,
simultaneous process where both parties act as sender and receiver, and their
messages and responses shape the interaction. It is not limited to nurse-patient
settings.
3. The three C’s of communication in nursing are:
A) Clarity, collaboration, and cooperation
B) Caring, compassion, and competence
C) Confidentiality, consistency, and coordination
D) Communication, collaboration, and compliance
Correct Answer: Clarity, collaboration, and cooperation
Rationale: The three C’s—clarity, collaboration, and cooperation—are
foundational for effective interprofessional and nurse-patient communication.
The other options include related concepts but do not represent the specific
three C’s.
4. According to General Systems Theory, homeostasis refers to:
A) Independent functioning of isolated parts
B) The tendency of unified systems working together to maintain stability
C) The absence of feedback in a system
D) Random variation in system outputs
Correct Answer: The tendency of unified systems working together to maintain
stability
, Rationale: General Systems Theory views systems as composed of interrelated
parts that work cooperatively toward equilibrium. Homeostasis is the
coordinated, self-regulating process that maintains balance, not independent or
random functioning.
5. Systems thinking in nursing allows the nurse to:
A) Focus exclusively on individual patient tasks
B) Examine individual health care issues and how they connect to larger health
systems
C) Avoid considering organizational policies
D) Delegate all systems-level concerns to management
Correct Answer: Examine individual health care issues and how they connect to
larger health systems
Rationale: Systems thinking broadens the nurse's perspective from isolated
events to patterns and interdependencies within the health care system,
improving problem-solving and patient outcomes. It does not restrict focus or
delegate responsibility.
6. Which statement accurately describes the General Systems Theory’s view of
homeostasis?
A) Homeostasis occurs when processes independently occur.
B) Homeostasis is achieved through random fluctuations.
C) Homeostasis requires unified systems working together.
D) Homeostasis is irrelevant to healthcare systems.
