MGMT 301 Test Questions with 100% Correct
Answers
Mack Roberts, CEO of Ball Systems, is performing duties of a top-level manager when
he
involves himself in resolution of a problem in Ball Systems' client billing process.
participates in a safety training course required for all employees.
reviews vacation schedules for the vice presidents who report to him.
negotiates the acquisition of a global competitor to strategically grow Ball Systems'
market share.
approves the purchase of new furnishings for the executive offices.
negotiates the acquisition of a global competitor to strategically grow Ball Systems' market
share.
______blank workers are those who primarily contribute their ideas and problem-
solving expertise.
Collaboration
Skilled
Technical
Risk-management
Knowledge
Knowledge
Which of the following occurs when a person rises higher in a company?
,Conceptual skills become more important than technical skills.
Interpersonal skills become less important than decision skills.
Technical skills become more important than interpersonal skills.
Conceptual skills become less important than decision skills.
Decision skills become more important than interpersonal skills.
Conceptual skills become more important than technical skills.
Marisol is a middle-level manager at Crawford and Williams, a corporate recruiting
agency. Recently, the company partnered with an outside company, EQ Seminars,
Incorporated, to offer a four-week seminar called "Developing your EQ." Which of the
following skills did Marisol most likely learn during the seminar?
how to network more effectively
how to be better organized at work
how to identify and increase her emotional intelligence
how to manipulate others to get what she wants
how to manage her external quotient
how to identify and increase her emotional intelligence
In order to take a more complete approach to achieving total quality, a company should
check thoroughly for defects after the work is completed.
use spot inspections to determine if products live up to required standards.
rely on customer complaints to determine whether products are up to standards.
decide on a reasonable percentage of acceptable error.
live out a philosophy of continuous improvement in operations.
,live out a philosophy of continuous improvement in operations.
Which of the following is one of the most important processes of knowledge
management because it leverages knowledge?
controlling
planning
organizing
leading
collaborating
collaborating
Which of the following is a characteristic of the management function of organizing?
choosing corporate and business strategies
determining the resources needed to achieve the organizational goals
deciding the activities the company will engage in
assembling and coordinating resources needed to achieve goals
monitoring performance and making necessary changes
assembling and coordinating resources needed to achieve goals
Interpersonal and communication skills are sometimes known as
human competencies.
emotional intelligences.
interpretive competencies.
, cognitive skills.
people skills.
people skills.
Faisal is the general manager of Neptune's Landing, a seafood restaurant with two
locations in his city. On a busy weekend night when the restaurant is short-staffed, he
has to take on the role of a disturbance handler several times. In which of the following
is Faisal most likely to be engaged as part of this role?
giving the staff encouragement and motivation several times during the evening
arranging with a local staffing agency to send in several temporary front-of-house
workers
training new waitstaff in the restaurant's procedures and customer service philosophy
dealing with irate customers and conflicts between overworked servers and kitchen staff
conveying information about changes in stations and menu items to the waitstaff
dealing with irate customers and conflicts between overworked servers and kitchen staff
Which of the following is an ongoing challenge in the current business landscape?
sharing knowledge freely across the organizations
changing national economic priorities
reduced need for technology because of globalization
increased income tax deductions due to changing political climates
lower exchange rates in international trading due to globalization
sharing knowledge freely across the organizations
Answers
Mack Roberts, CEO of Ball Systems, is performing duties of a top-level manager when
he
involves himself in resolution of a problem in Ball Systems' client billing process.
participates in a safety training course required for all employees.
reviews vacation schedules for the vice presidents who report to him.
negotiates the acquisition of a global competitor to strategically grow Ball Systems'
market share.
approves the purchase of new furnishings for the executive offices.
negotiates the acquisition of a global competitor to strategically grow Ball Systems' market
share.
______blank workers are those who primarily contribute their ideas and problem-
solving expertise.
Collaboration
Skilled
Technical
Risk-management
Knowledge
Knowledge
Which of the following occurs when a person rises higher in a company?
,Conceptual skills become more important than technical skills.
Interpersonal skills become less important than decision skills.
Technical skills become more important than interpersonal skills.
Conceptual skills become less important than decision skills.
Decision skills become more important than interpersonal skills.
Conceptual skills become more important than technical skills.
Marisol is a middle-level manager at Crawford and Williams, a corporate recruiting
agency. Recently, the company partnered with an outside company, EQ Seminars,
Incorporated, to offer a four-week seminar called "Developing your EQ." Which of the
following skills did Marisol most likely learn during the seminar?
how to network more effectively
how to be better organized at work
how to identify and increase her emotional intelligence
how to manipulate others to get what she wants
how to manage her external quotient
how to identify and increase her emotional intelligence
In order to take a more complete approach to achieving total quality, a company should
check thoroughly for defects after the work is completed.
use spot inspections to determine if products live up to required standards.
rely on customer complaints to determine whether products are up to standards.
decide on a reasonable percentage of acceptable error.
live out a philosophy of continuous improvement in operations.
,live out a philosophy of continuous improvement in operations.
Which of the following is one of the most important processes of knowledge
management because it leverages knowledge?
controlling
planning
organizing
leading
collaborating
collaborating
Which of the following is a characteristic of the management function of organizing?
choosing corporate and business strategies
determining the resources needed to achieve the organizational goals
deciding the activities the company will engage in
assembling and coordinating resources needed to achieve goals
monitoring performance and making necessary changes
assembling and coordinating resources needed to achieve goals
Interpersonal and communication skills are sometimes known as
human competencies.
emotional intelligences.
interpretive competencies.
, cognitive skills.
people skills.
people skills.
Faisal is the general manager of Neptune's Landing, a seafood restaurant with two
locations in his city. On a busy weekend night when the restaurant is short-staffed, he
has to take on the role of a disturbance handler several times. In which of the following
is Faisal most likely to be engaged as part of this role?
giving the staff encouragement and motivation several times during the evening
arranging with a local staffing agency to send in several temporary front-of-house
workers
training new waitstaff in the restaurant's procedures and customer service philosophy
dealing with irate customers and conflicts between overworked servers and kitchen staff
conveying information about changes in stations and menu items to the waitstaff
dealing with irate customers and conflicts between overworked servers and kitchen staff
Which of the following is an ongoing challenge in the current business landscape?
sharing knowledge freely across the organizations
changing national economic priorities
reduced need for technology because of globalization
increased income tax deductions due to changing political climates
lower exchange rates in international trading due to globalization
sharing knowledge freely across the organizations
