CHL CHAPTER 1: INTRODUCTION
TO STERILE PROCESSING
LEADERSHIP(RATED A+)
Leader - ANSWERPerson who influences and guides others towrad the achievement
of goals
Skill set - ANSWERSkills required to accomplish a specific task or function
Management - ANSWERProcess of using what one has (resources) to accomplish
goals and objectives
Unity of command - ANSWEROrganizing principle that suggests each employee
should only have one supervisor
Confidentiality - ANSWERThe right of a patient to have personal and identifiable
medical informationkept private
Conflict of interest - ANSWERA business situation in which an employees loyalty to
his/her employer is or could be compromised
Vendor - ANSWERA business that sells products or services to the healthcare
facility.
Best working relationships are built on what? - ANSWERMutual trust and
understanding
Multi-disciplinary initiatives improve what? - ANSWERCommunication between units
and build positive relationships that enhance and support organization overall culture
Span of control - ANSWERa coordinating principle relating to the number of
employees who can be supervised by one person
Culture - ANSWERThe beliefs, values and norms shared by department personnel
that are considered valid and passed on to new employees in the department
Public relations - ANSWERCommunication or other activities designed to create a
favorable public image
Harassment - ANSWERAct of systematic and/or unwanted and annoying actions of
one or more persons, inculding threats or demands
Bullying - ANSWERRepeated health-harming mistreatment of one or more persons
by one or more persons
TO STERILE PROCESSING
LEADERSHIP(RATED A+)
Leader - ANSWERPerson who influences and guides others towrad the achievement
of goals
Skill set - ANSWERSkills required to accomplish a specific task or function
Management - ANSWERProcess of using what one has (resources) to accomplish
goals and objectives
Unity of command - ANSWEROrganizing principle that suggests each employee
should only have one supervisor
Confidentiality - ANSWERThe right of a patient to have personal and identifiable
medical informationkept private
Conflict of interest - ANSWERA business situation in which an employees loyalty to
his/her employer is or could be compromised
Vendor - ANSWERA business that sells products or services to the healthcare
facility.
Best working relationships are built on what? - ANSWERMutual trust and
understanding
Multi-disciplinary initiatives improve what? - ANSWERCommunication between units
and build positive relationships that enhance and support organization overall culture
Span of control - ANSWERa coordinating principle relating to the number of
employees who can be supervised by one person
Culture - ANSWERThe beliefs, values and norms shared by department personnel
that are considered valid and passed on to new employees in the department
Public relations - ANSWERCommunication or other activities designed to create a
favorable public image
Harassment - ANSWERAct of systematic and/or unwanted and annoying actions of
one or more persons, inculding threats or demands
Bullying - ANSWERRepeated health-harming mistreatment of one or more persons
by one or more persons
