CHL FINAL EXAM QUESTIONS & ANSWERS(RATED A+)

CHL FINAL EXAM QUESTIONS &
ANSWERS(RATED A+)

Skill Set - ANSWERThe skills required to accomplish a specific task or function.

Span of Control - ANSWERThe number of employees one person can effectively
supervise decreases as the complexity of their job duties increases

Discrimination - ANSWERUnfavorable or unfair treatment on the basis of an
individual's race, religion, gender, national origin, disability, age, and in some states
and communities, sexual orientation.

Mission Statement - ANSWERSuccessful team leaders and their teams develop
goals based on their facilities _______.

C-Suite - ANSWERThose in the highest healthcare administrative levels, also called
Executive Team. Usually has "chief" in the title.

Chief Nursing Officer (CNO) - ANSWERThis position leads patient care services,
and oversees the nursing staff including Registered nurses (RNs) and Licensed
Nursing Assistants (LNAs)

Unity of command - ANSWERAn organizing principle that suggests each employee
should only have one supervisor.

input - ANSWERA CS leader must be able to solicit _______ from the CS team

Biomedical Engineering - ANSWERThe work in Sterile Storage area does NOT
include _______.

Culture - ANSWERThe beliefs, values, and norms shared by department personnel
that are considered valid, and are passed onto new employees in the department.

Zero-tolerance Policy - ANSWERA policy that permits no amount of leniency
regarding harassing behavior.


Chief Nursing Officer (CNO) - ANSWERThis leader is responsible for the policies
and practices used to manage direct patient care

CNO - ANSWERChief Nursing Officer

CPCP - ANSWERChief of Patient Care Practice

COS - ANSWERChief of Surgery

,CMO - ANSWERChief Medical Officer

CCU - ANSWERThis nursing unit is reserved for patients with intensive nursing
needs that require skilled nursing or constant care and supervision.

CCU - ANSWERCritical Care Unit

ICU - ANSWERIntensive Care Unit

ITU - ANSWERIntensive Therapy Unit

Educational Systems - ANSWERUseful sources of data to generate information that
specifies actual departmental performance do not include _____

Dashboard - ANSWERA collection of statistical data about a CS department's key
performance indicators that indicate the extent to which goals are being attained

KPI - ANSWERKey Performance Indicator

Key Performance Indicator - ANSWERA measurable assessment factor such as item
accuracy, case carts per technician, and sterilization accuracy

CSR - ANSWERCustomer Satisfaction Ratio

PII - ANSWERPerformance Improvement Indicator

PPI - ANSWERPerformance and Productivity Indicator

Daily - ANSWERCS leaders should receive information ______ about back-orders,
patient census, OR and ancillary department procedure schedules

Organizational Chart - ANSWERA graphic usually presented as a flow outline that
identifies position titles and relationships in an organization

Benchmark - ANSWERA standard used to compare and improve a department's
own products or services by measuring them against specified standards

Best Practices - ANSWERActivities or procedures that are successful in one
situation, and may be successful in a similar situation in another department or
organization


Quality - ANSWERWhen a new task or activity is added to work duties, efforts
should be made to ensure it achieves efficiency without sacrificing _________

Staffing Plan - ANSWERA scheduling tool used to determine the number of labor
hours required for each position and each shift to meet processing requirements
while maintaining quality standards

, Labor Intensive - ANSWERThe need for people rather than equipment or technology
to perform required work tasks

Effective - ANSWERCommunication cannot be ________ when either the sender or
the receiver does not have adequate knowledge to understand

Physical appearance - ANSWERplays an important role with effective
communication



Policy - ANSWERA predetermined course of action that identifies a key activity, and
provides a general strategy; a written statement of intent

Compliance - ANSWERThe act of following identified regulations and standards

Delegation - ANSWERThe process of assigning authority to subordinates to do work
that a manager at a higher organizational level would otherwise do

Stakeholder - ANSWERA person or department with a vested interest in the
successful outcome of a product or service

EMTALA - ANSWEREmergency Medical Treatment and Active Labor Act

EMTALA - ANSWERA federal act that requires hospitals to provide emergency
treatment to all individuals regardless of their insurance status or ability to pay

Personal Performance-based interview - ANSWERA strategy that uses open-ended
questions during applicant selection, performance appraisal, and other interviews to
generate information that suggests inteviewee reactions to specific situations

Position Control - ANSWERThe process that imposes restrictions on filling vacant
positions to manage the costs associated with them

Zero-Based Budget - ANSWERAn approach to budget preparation that requires
planners to explain all expenses, and provide justification for each line item funded
with resources allocated accordingly

Procedure - ANSWERA written outline or list of steps needed to perform a specific
task or function

Current hourly wages - ANSWERStaffing requirements are not affected by _______

Recordkeeping - ANSWERCollecting data to document a history of what has
occurred

Programmed decisions - ANSWERThese are the easiest decisions to make

Conflict Management Styles - ANSWERmust be adjusted to different styles of
employees