NURS 1871 CSCC UPDATED ACTUAL EXAM
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
●● In an agency with a culture of safety, when an error or patient safety
issue is identified, the individual who reports the problem knows which
information?
Answer: Near misses in healthcare are used to improve care
●● To promote safety, the nurse manager sensitive to point-of-care
(sharp-end) and systems-level (blunt-end) exemplars works closely with
administrators to address which organizational system exemplar?
Answer: Care coordination
●● A defining characteristic of high reliability organizations (HROs) is
sensitivity to operations. Which of the following is a manifestation of
this characteristic?
Answer: Process anomalies and outliers are quickly identified
●● Which phrase indicates that reporting of errors is valued and is free
of reprisal or personal risk?
Answer: Just culture
, ●● What is the primary benefit to classifying errors as either active or
latent?
Answer: More accurate identification of the part of the system needing
improvement
●● Which of the following concepts would a nurse think has the
strongest link to safety? (Select all that apply.)
Answer: Communication, Quality, Regulation, and Teamwork
●● A patient states that everything has been going great; however, the
nurse observe the patient biting his nails and fidgeting. What type of
communication does the nurse recognize from the patient's actions and
statements?
Answer: Paralinguistic
●● Which of the following communication terms can be applied to this
statement: How messages are received and interpreted would include
personal states such as mood disturbance, environmental stimuli related
to the setting of the communication, and contextual variables?
Answer: Metacommunication
●● Which therapeutic communication technique is being used in this
nurse-client interaction? Patient: "My father was abusive often." Nurse:
"Your father was an abusive man?."
Answer: Restatement
QUESTIONS AND CORRECT ANSWERS
COMPLETE STUDY GUIDE
●● In an agency with a culture of safety, when an error or patient safety
issue is identified, the individual who reports the problem knows which
information?
Answer: Near misses in healthcare are used to improve care
●● To promote safety, the nurse manager sensitive to point-of-care
(sharp-end) and systems-level (blunt-end) exemplars works closely with
administrators to address which organizational system exemplar?
Answer: Care coordination
●● A defining characteristic of high reliability organizations (HROs) is
sensitivity to operations. Which of the following is a manifestation of
this characteristic?
Answer: Process anomalies and outliers are quickly identified
●● Which phrase indicates that reporting of errors is valued and is free
of reprisal or personal risk?
Answer: Just culture
, ●● What is the primary benefit to classifying errors as either active or
latent?
Answer: More accurate identification of the part of the system needing
improvement
●● Which of the following concepts would a nurse think has the
strongest link to safety? (Select all that apply.)
Answer: Communication, Quality, Regulation, and Teamwork
●● A patient states that everything has been going great; however, the
nurse observe the patient biting his nails and fidgeting. What type of
communication does the nurse recognize from the patient's actions and
statements?
Answer: Paralinguistic
●● Which of the following communication terms can be applied to this
statement: How messages are received and interpreted would include
personal states such as mood disturbance, environmental stimuli related
to the setting of the communication, and contextual variables?
Answer: Metacommunication
●● Which therapeutic communication technique is being used in this
nurse-client interaction? Patient: "My father was abusive often." Nurse:
"Your father was an abusive man?."
Answer: Restatement
