ISYS 209 FINAL EXAM NEWEST 2026
ACTUAL EXAM COMPLETE REAL
EXAM QUESTIONS AND CORRECT
VERIFIED ANSWERS
Question 1:
A retail company wants to implement a system that captures the decision-making
expertise of their top-performing store managers and converts it into automated
rules for inventory management. What type of system would best meet this need?
A) Neural Network
B) Expert System
C) Genetic Algorithm
D) Geographic Information System
Answer: B) Expert System
Rationale: Expert systems are designed to capture best practice solutions and
expert knowledge, then program them into a set of rules within a software
program. Unlike neural networks that learn from patterns, expert systems apply
predefined rules derived from human expertise to solve specific problems in a
particular domain.
Question 2:
Which type of artificial intelligence technology is uniquely based on the human
brain's structure and excels at recognizing patterns from large datasets?
A) Expert Systems
B) Genetic Algorithms
C) Neural Networks
D) Case-Based Reasoning
Answer: C) Neural Networks
,Rationale: Neural networks are computing systems inspired by the biological
neural networks that constitute animal brains. They are particularly effective at
pattern recognition tasks because they can learn from large amounts of data
through interconnected nodes (neurons) that process information in parallel,
mimicking how the human brain operates.
Question 3:
An operations manager is trying to optimize delivery routes for a fleet of 50 trucks
serving 200 locations daily. The solution involves evaluating millions of possible
route combinations. Which technology would be most appropriate?
A) Expert System
B) Neural Network
C) Genetic Algorithm
D) Decision Support System
Answer: C) Genetic Algorithm
Rationale: Genetic algorithms work by creating binary strings (0s and 1s)
representing potential solutions and using evolutionary techniques like selection,
crossover, and mutation to find optimal solutions among a vast number of
possibilities. They are ideal for complex optimization problems where exhaustive
searching is impractical.
Question 4:
What is the primary ethical concern associated with organizations collecting and
analyzing user-generated content from social media platforms?
A) Copyright infringement
B) Loss of Privacy
C) Data storage costs
D) Slow processing speeds
Answer: B) Loss of Privacy
Rationale: Loss of privacy is a significant ethical concern when organizations
collect, analyze, and store user-generated content from social media. While users
may consent to terms of service, the extensive data collection and analysis often
,exceed reasonable expectations of privacy and can lead to surveillance, profiling,
and unauthorized data use.
Question 5:
According to guidelines for managing problematic social media content, which of
the following is NOT an appropriate organizational response option?
A) Ignoring it
B) Changing it
C) Removing it
D) Responding to it
Answer: B) Changing it
Rationale: Organizations cannot ethically or legally change user-generated
content. Appropriate responses to problematic social media content include
ignoring it (if minor), removing it (if it violates policies), or responding to it (to
address concerns). Modifying user content without permission is unethical and
likely violates platform terms of service.
Question 6:
When developing social media guidelines for employees, which behavior should
organizations typically NOT include in their policies?
A) Be transparent about employment
B) Respect confidentiality
C) Abstain from all social media
D) Maintain professional conduct
Answer: C) Abstain from all social media
Rationale: Organizations typically do not encourage complete abstinence from
social media because social media is an important business tool for engagement,
brand building, and customer service. Instead, they provide guidelines for
responsible use rather than expecting employees to abstain entirely.
, Question 7:
In a Group Decision Support System (GDSS), stakeholder identification and
analysis tools primarily serve what function?
A) Automatically rank stakeholders by importance
B) Provide structured methods for evaluating ideas
C) Generate random solutions for group consideration
D) Replace human decision-making entirely
Answer: B) Provide structured methods for evaluating ideas
Rationale: Stakeholder identification and analysis tools in a GDSS provide
structured methods for evaluating ideas by ensuring that all relevant perspectives
are considered and that stakeholder inputs are systematically incorporated into the
decision-making process. These tools facilitate organization and analysis rather
than replacing human judgment.
Question 8:
A regional sales manager needs to generate monthly performance reports that can
be customized by sales territory and product line. What type of report would be
most suitable?
A) Drill-down report
B) Ad-hoc report
C) Parameterized report
D) Summary report
Answer: C) Parameterized report
Rationale: Parameterized reports allow users to enter several variables (such as
region and date) to produce customized decision-making reports. These reports are
pre-designed but flexible, enabling managers to filter and view data according to
their specific needs without requiring technical expertise.
Question 9:
FedEx uses advanced analytics to forecast how changes in shipping prices will
affect package volume and revenue. What type of analytics is this?
ACTUAL EXAM COMPLETE REAL
EXAM QUESTIONS AND CORRECT
VERIFIED ANSWERS
Question 1:
A retail company wants to implement a system that captures the decision-making
expertise of their top-performing store managers and converts it into automated
rules for inventory management. What type of system would best meet this need?
A) Neural Network
B) Expert System
C) Genetic Algorithm
D) Geographic Information System
Answer: B) Expert System
Rationale: Expert systems are designed to capture best practice solutions and
expert knowledge, then program them into a set of rules within a software
program. Unlike neural networks that learn from patterns, expert systems apply
predefined rules derived from human expertise to solve specific problems in a
particular domain.
Question 2:
Which type of artificial intelligence technology is uniquely based on the human
brain's structure and excels at recognizing patterns from large datasets?
A) Expert Systems
B) Genetic Algorithms
C) Neural Networks
D) Case-Based Reasoning
Answer: C) Neural Networks
,Rationale: Neural networks are computing systems inspired by the biological
neural networks that constitute animal brains. They are particularly effective at
pattern recognition tasks because they can learn from large amounts of data
through interconnected nodes (neurons) that process information in parallel,
mimicking how the human brain operates.
Question 3:
An operations manager is trying to optimize delivery routes for a fleet of 50 trucks
serving 200 locations daily. The solution involves evaluating millions of possible
route combinations. Which technology would be most appropriate?
A) Expert System
B) Neural Network
C) Genetic Algorithm
D) Decision Support System
Answer: C) Genetic Algorithm
Rationale: Genetic algorithms work by creating binary strings (0s and 1s)
representing potential solutions and using evolutionary techniques like selection,
crossover, and mutation to find optimal solutions among a vast number of
possibilities. They are ideal for complex optimization problems where exhaustive
searching is impractical.
Question 4:
What is the primary ethical concern associated with organizations collecting and
analyzing user-generated content from social media platforms?
A) Copyright infringement
B) Loss of Privacy
C) Data storage costs
D) Slow processing speeds
Answer: B) Loss of Privacy
Rationale: Loss of privacy is a significant ethical concern when organizations
collect, analyze, and store user-generated content from social media. While users
may consent to terms of service, the extensive data collection and analysis often
,exceed reasonable expectations of privacy and can lead to surveillance, profiling,
and unauthorized data use.
Question 5:
According to guidelines for managing problematic social media content, which of
the following is NOT an appropriate organizational response option?
A) Ignoring it
B) Changing it
C) Removing it
D) Responding to it
Answer: B) Changing it
Rationale: Organizations cannot ethically or legally change user-generated
content. Appropriate responses to problematic social media content include
ignoring it (if minor), removing it (if it violates policies), or responding to it (to
address concerns). Modifying user content without permission is unethical and
likely violates platform terms of service.
Question 6:
When developing social media guidelines for employees, which behavior should
organizations typically NOT include in their policies?
A) Be transparent about employment
B) Respect confidentiality
C) Abstain from all social media
D) Maintain professional conduct
Answer: C) Abstain from all social media
Rationale: Organizations typically do not encourage complete abstinence from
social media because social media is an important business tool for engagement,
brand building, and customer service. Instead, they provide guidelines for
responsible use rather than expecting employees to abstain entirely.
, Question 7:
In a Group Decision Support System (GDSS), stakeholder identification and
analysis tools primarily serve what function?
A) Automatically rank stakeholders by importance
B) Provide structured methods for evaluating ideas
C) Generate random solutions for group consideration
D) Replace human decision-making entirely
Answer: B) Provide structured methods for evaluating ideas
Rationale: Stakeholder identification and analysis tools in a GDSS provide
structured methods for evaluating ideas by ensuring that all relevant perspectives
are considered and that stakeholder inputs are systematically incorporated into the
decision-making process. These tools facilitate organization and analysis rather
than replacing human judgment.
Question 8:
A regional sales manager needs to generate monthly performance reports that can
be customized by sales territory and product line. What type of report would be
most suitable?
A) Drill-down report
B) Ad-hoc report
C) Parameterized report
D) Summary report
Answer: C) Parameterized report
Rationale: Parameterized reports allow users to enter several variables (such as
region and date) to produce customized decision-making reports. These reports are
pre-designed but flexible, enabling managers to filter and view data according to
their specific needs without requiring technical expertise.
Question 9:
FedEx uses advanced analytics to forecast how changes in shipping prices will
affect package volume and revenue. What type of analytics is this?
