GENESYS CLOUD QUALITY MANAGEMENT CORRECT
FINAL EXAM QUESTIONS AND ANSWERS SURE A+
✔✔Call recording does not require that Line Recording is enabled on the SIP trunk.
True or False? - ✔✔False
Call recording requires that Line Recording is enabled on the SIP trunk.
✔✔If the maximum interaction data retention time is set, the number of ___ cannot be
longer than the maximum interaction data retention time.
A. months
B. days
C. weeks - ✔✔B. days
✔✔Genesys Cloud exports recording ___. If you create an export that matches a
recording that has already been exported, that recording will be skipped.
A. one time
B. twice
C. monthly - ✔✔A. one time
✔✔Genesys Cloud can record screens only during ACD interactions. You cannot create
a policy to initiate recording during non-ACD interactions.
True or False? - ✔✔True
✔✔The actions to perform on screen recordings are only performed by the policy that
initiates the screen recording.
True or False? - ✔✔True
, ✔✔You can choose to create up to the maximum number of evaluations per agent per
time period. This limit prevents policies from accidentally assigning more evaluations
than an evaluator can complete.The maximum number of evaluations that you can
create per agent per time interval per Day is ____.
A. 30
B. 700
C. 50 - ✔✔C. 50
✔✔You can choose to create up to the maximum number of evaluations per agent per
time period. This limit prevents policies from accidentally assigning more evaluations
than an evaluator can complete.The maximum number of evaluations that you can
create per agent per time interval per Month is ____.
A. 500
B. 175
C. 700 - ✔✔C. 700
✔✔You can choose to create up to the maximum number of evaluations per agent per
time period. This limit prevents policies from accidentally assigning more evaluations
than an evaluator can complete.The maximum number of evaluations that you can
create per agent per time interval per Week is ____.
A. 275
B. 700
C. 175 - ✔✔C. 175
✔✔A policy creates an evaluation to interactions without a recording on the agent side
of the interaction. For example, if an agent dismisses and does not reply to an email,
then Genesys Cloud does not create a recording for the agent and the policy cannot
create an evaluation for the interaction. However, you can still manually assign an
evaluation to the interaction.
True or False? - ✔✔True
✔✔Automatically creates a calibration evaluation for every matching interaction.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔D. Create calibration evaluations
✔✔Automatically creates the specified number of evaluations per time period for each
agent listed in the matching criteria. Select the number of evaluations per time period,
FINAL EXAM QUESTIONS AND ANSWERS SURE A+
✔✔Call recording does not require that Line Recording is enabled on the SIP trunk.
True or False? - ✔✔False
Call recording requires that Line Recording is enabled on the SIP trunk.
✔✔If the maximum interaction data retention time is set, the number of ___ cannot be
longer than the maximum interaction data retention time.
A. months
B. days
C. weeks - ✔✔B. days
✔✔Genesys Cloud exports recording ___. If you create an export that matches a
recording that has already been exported, that recording will be skipped.
A. one time
B. twice
C. monthly - ✔✔A. one time
✔✔Genesys Cloud can record screens only during ACD interactions. You cannot create
a policy to initiate recording during non-ACD interactions.
True or False? - ✔✔True
✔✔The actions to perform on screen recordings are only performed by the policy that
initiates the screen recording.
True or False? - ✔✔True
, ✔✔You can choose to create up to the maximum number of evaluations per agent per
time period. This limit prevents policies from accidentally assigning more evaluations
than an evaluator can complete.The maximum number of evaluations that you can
create per agent per time interval per Day is ____.
A. 30
B. 700
C. 50 - ✔✔C. 50
✔✔You can choose to create up to the maximum number of evaluations per agent per
time period. This limit prevents policies from accidentally assigning more evaluations
than an evaluator can complete.The maximum number of evaluations that you can
create per agent per time interval per Month is ____.
A. 500
B. 175
C. 700 - ✔✔C. 700
✔✔You can choose to create up to the maximum number of evaluations per agent per
time period. This limit prevents policies from accidentally assigning more evaluations
than an evaluator can complete.The maximum number of evaluations that you can
create per agent per time interval per Week is ____.
A. 275
B. 700
C. 175 - ✔✔C. 175
✔✔A policy creates an evaluation to interactions without a recording on the agent side
of the interaction. For example, if an agent dismisses and does not reply to an email,
then Genesys Cloud does not create a recording for the agent and the policy cannot
create an evaluation for the interaction. However, you can still manually assign an
evaluation to the interaction.
True or False? - ✔✔True
✔✔Automatically creates a calibration evaluation for every matching interaction.
A. Create Evaluations by Evaluator
B. Create evaluations by agents
C. Create Evaluations by Interactions
D. Create calibration evaluations - ✔✔D. Create calibration evaluations
✔✔Automatically creates the specified number of evaluations per time period for each
agent listed in the matching criteria. Select the number of evaluations per time period,
